Review Time
Bare minimum tracking with huge gaps and time lags and virtually zero real details. Used by default by an ebay seller. I need more stuff from this vendor but will not buy unless he offers a better shipper; like USPS or ANYONE but "Easyship". If you have any choice, do NOT use this carrier or their system. Package shipped Jan 16 from Texas to Canada. Not here yet and I have no idea where it is. if zero stars were an option that's what they'd get...
Terrible guidance every step of the way. Headache after headache. Customer service that never gets back to you. Its a shame because this platform has everything going for it but the customer experience and sales side of things don't deliver what they offer,.
EasyShip is a scam. I got quoted AU$72 to ship a 0.1kg parcel from Australia to Canada via Teaml GlobalExpress (Formerly Toll). The parcel measurements were 20cm x 10cm x 2cm (Envelope). The estimated delivery time shown was 3-5 days. However, the parcel took 22 days to deliver. Their estimated delivery time is misleading and deceives customers into purchasing shipping labels from less reputable couriers. Despite not being delivered yet, the courier charges AU$95 and therefore I am required to pay an additional AU$23 for them. The courier has marked my parcel at a chargeable weight of 1.0kg. However, the product I sell cannot weigh more than 0.1kg. The volumetric weight also does not exceed 0.12kg for this parcel size.I disputed this charge with EasyShip but following 5 weeks of no updates, I've been told they have not been able to elicit a response from the courier and I must contact the courier directly to dispute the charge. This is unacceptable as the payment was made to EasyShip and they are responsible for ensuring the prices they charge reflect the actual cost. This is to ensure they do not mislead customers. Should I have known the total cost of shipping to canada would be AU$95, I would have shipped directly DHL Express which would have been the same price. However, easyship provided an estimated delivery date of 3-6 days and a cheaper price. They have no means for dispute resolution.
Can't do their job and still they lie to the supplier about the status of the shipment. They have been lying regarding some shipments that haven't left as of today yet we received information that it was sent weeks ago.Use anything before this company.
Absolutely horrendous company, I've been a long time customer and never had any issues, but as soon as you have one they're the first people on the scene to completely abandon you. I had shipped something which they requested I purchase shipping insurance for, since it was a valuable item I did. Remember, I didn't even look into the insurance for this item, they told me they WOULD insure the item. Soon the package got lost in shipping, and upon filing a request with Easyship I was immediately denied after providing all the documents they asked for and said my item was not covered under their insurance policy. So after I described my item to them, and they heavily urged me to purchase their insurance, they completely dropped me when something went wrong.Shipping with them for any other reason is lackluster. They'll push you off of their own service pretty much as soon as you raise a concern by saying you need to contact the people you shipped with. Overall its a company that's honestly fine if nothing ever goes wrong, but the moment something does turns into a nightmare to deal with. For the amount of free cheap shipping label providers there are out there, Easyship is certainly not the best. Go use something else.
Easy Ship is an incredible service with very well trained people working to help you fulfill your shipping needs. Personally, I recommend the premium service because you get phone support and the website can be a little tricky but if you didn’t have the phone support you could still use the chat and figure it out but either way I highly recommend them five stars
I very much like your service, and the speed and level of customer support received for issues I had with my BackerKit integration. In particular, the shipping rules system is extremely convenient once I got it configured to my satisfaction.However, there is one wrinkle with the Easyship platform that has caused me an endless amount of tedium. Every time I open a shipment to make standard adjustments (like the type of packaging), the zip code for US addresses imported from BackerKit displays as an error because it is hyphenated (i.e. 12345-6789).I know that the second half of US zip codes is optional, but practically every other shipping services accounts for this. Instead, Easyship flags it as an error, and FORCES me to manually open the zip code field and delete the digits after the hyphen to get my package approved.As much as I like the other qualities of your service, this one issue has caused a large amount of busywork and opened up a potential point of failure. I should never be editing a customer's address unless I have a good reason to, and certainly shouldn't HAVE to just to get the form to update properly. Please fix this issue.
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Easyship is an all-in-one shipping platform made for global eCommerce and crowdfunding. We offer 250+ solutions with rates discounted up to 70% and complete visibility on taxes and duties, couriers, and shipping costs – all from one account. Our platform integrates with major online marketplaces and crowdfunding platforms, managing and automating everything from in-cart checkout to delivery.See more
