Review Time
Awful support and they lost so many packages I've lost track. Make you jump through hoop after hoop for insurance claims and take over a week to a month to respond to each message. Total scammers. Awful. Awful. Awful. Beware do not do business with them.
I used them to ship a package from the U.S. to Colombia and everything was going well they were way cheaper than everyone else ($300-$500 vs $56 for a small box) and the company recommended FedEx so I chose them cause they were well know and I thought reliable well 2 days after I shipped my package I get an email saying it cleared customs and was out for delivery and then the next day it says my package has no deliver date now and I called FedEx they said don't worry blah blah blah well after a few more days and a few more calls each one giving me a different answer and FedEx tell me I had to use their preferred broker for which the email address they gave me was invalid and none of the phone numbers were active I contacted easyship support and because I wasn't a premium member it had to be done by email which all that was was 3mo of the guy wasn't my time because he's in India and couldn't talk to a live person at FedEx but trusting him made it to where if I want my package back since it's no longer deliverable I have to pay $600 and easyship won't even give me the cost of shipping back amd on top of that I ended up just giving the person the money to buy a new laptop because that's what I was sending was my old one so all in all this has cost me $1200 and easy ship did absolutely nothing but make the situation worse
Any time we've had issues, we get no help & the majority of the time we've used their services, it never shows up when promised. Don't even get me started about anything going outside of the US, that's ridiculous & can't even be accurately tracked & the only way to reach out is via email with no response other than them not knowing anything! We, recently, paid extra to get a bday gift to a customer for a little girl & now see it'll be arriving 3 days later than promised. This service is horrible & unreliable!
We are currently having a UPS international shipping issue. Our customer had paid for custom and duties to a package that they never received, due to the fact of missing documents. Which was still sent back to the sender without any notification. Now they are telling us that our customer is not going to get the taxes and duties refunded !!??
Easyship has been providing us with shipping solutions for over five years now. The platform is user-friendly and integrates seamlessly with various e-commerce sites. Shipping rates are customized for each parcel, which is especially valuable for handling non-standard cargo. The intuitive dashboard offers a comprehensive overview of all shipments, tracking information, and delivery statuses. Over the years, Easyship has simplified many procedures to be more customer-friendly, like making the insurance claims process very intuitive (though thankfully, these cases are rare).The customer support team is responsive and helpful, with special thanks to our customer success manager, Chris, who is our main point of contact for any customizations or improvements we need.If you want to make your shipping logistics easy and efficient, Easyship is definitely the right platform to choose.
DO NOT USE FLAT EXPORT for Internation Service. Yes, the initial price is low, but there is absolutely no tracking once your parcel enters Canada. The receiver must contact the local post office and pick up their package (last-mile delivery). Package as of now is 20+ days and likely lost forever with no insurance.
Easyship billed the wrong credit card on my account. I contacted them through email and I have to say the first response was relatively timely. They responded with a generic answer with screenshots of the billing section of my account, showing one credit card selected for shipping costs and one not. They charged the card NOT selected for shipping, which was the problem. So, I emailed back and said that this was exactly the issue and that their screenshots proved my point. They never replied back. I sent another email asking for a call and that never happened either. So I started looking for their customer service number and that number just sends you through a third party advertising loop. DON’T TRUST EASYSHIP!!! Their customer service is nonexistent, especially when they discover they made a mistake.
Insane quotes for shipping and import duties. These guys are suggesting $50 shipping and another $50 import duties (andc fees) on a $100 product that ways <1kg. Insane. For those numbers I could collect the parcel in the US myself almost.
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Easyship is an all-in-one shipping platform made for global eCommerce and crowdfunding. We offer 250+ solutions with rates discounted up to 70% and complete visibility on taxes and duties, couriers, and shipping costs – all from one account. Our platform integrates with major online marketplaces and crowdfunding platforms, managing and automating everything from in-cart checkout to delivery.See more
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