Review Time
As bad as it getsI paid extra fees for a faster delivery (5-8 working days). No tracking info, no updates, only delays. Their contact email is not displayed in the confirmation email, maybe hiding somewhere on the website but I actually found it in other complaining comments (help"eta"easyship.com). Let's hope they answer at least. Update: after multiple email exchanges with their customer service, all they could suggest is to get in touch with the party who was sending the parcel because they didn't have visibility on it. So basically EasyShip sent me a payment link with a promise of 5-8 days delivery and took my money without having a clue about when it will be sent. Seems like a profitable business model.My advice if you face with a similar situation: get your money back through your credit card company.
It's an absolute nightmare to work with this company in case something goes wrong. Their support is probably handled by someone who can barely read.They lost our package during collection, and they've been asking for the same things for six weeks now, despite the fact that we've provided them with CCTV records multiple times. I can't believe they didn't go bankrupt by now.STAY AWAY.
Joshi was the person that helped me. This entire situation was very frustrating and took close to 3 months. Joshi was very good at advice and follow up. I would highly recommend him for advancement in your organization. I spoke with several people during the process but he was without question the exception in performance and follow thru.
Date of Experience: March 2024I have been a user of Easyship’s services, specifically the Premier Yearly Subscription, up until a recent incident that has compelled me to reconsider my association with them and share my experience publicly.In March 2024, I was surprised to find my credit card charged SGD513 for an automatic subscription renewal. What compounded my frustration was the realization that this renewal notice coincided exactly with the charge time, leaving no window for any decision-making regarding my subscription preferences.Promptly reacting, I reached out to Easyship, seeking to downgrade to a more affordable plan while also requesting a partial refund. Initially, the response was promising; an agreement was seemingly reached with a senior staff member who assured a downgrade and a refund. Regrettably, this decision was unexpectedly overturned, citing a technicality that a ‘prior notice’ was sent at the same time as the charge— a justification that, in my opinion, does not align with reasonable consumer expectations for fair notice.Further complicating matters is the absence of a clear, accessible refund policy on their platform. Despite diligent searching, I found no detailed guidance on how such situations are handled, leaving subscribers in a gray area regarding their subscription commitments and potential recourse.This experience has been disheartening. As a customer, the lack of clear communication, the reversal of resolutions, and opaque policies have eroded my trust in Easyship. The cost implications and administrative runaround in attempting to address this issue have been significant. For others considering Easyship, I advise caution and thorough vetting of their subscription terms and customer service practices to avoid similar predicaments.While I once valued Easyship for their shipping solutions, this episode has underscored the importance of transparency and customer respect—areas where, based on my experience, there’s considerable room for improvement.
Experience with customer support is mostly great, as they reply promptly and help to resolve the issues as soon as possible. The only issue I had was with one of the customer support, as she could not get me the proof of delivery for one of the orders for close to 2 weeks, but when i approached another customer support, he got it to me within 30 minutes! It has been close to 3 weeks, and yet the first customer support still hasn't gotten back to me about the proof of delivery despite asking for it multiple times. Overall, experience is great. Just hope they check that their customer support staff is doing their job properly.
I needed a means to track, process, and collect shipping payment post my Kickstarter campaign. EasyShip set me up with a direct contact (Chris), who walked me through the use of the EasyShip platform, set my profile up to my needs, and was always available if I had an issue or questions. The platform has a massive amount of features and flexibility, and Chris was always open to constructive feedback. A major feature for me was being able to import all the contacts and addresses directly from the files Kickstarter generates without having to do any additional processing of the info. I was able to ship almost 900 orders, some international, with ease. Great experience all around.
We've been using Easyhip for almost 4 years now. Everything has been great. Customer service is really helpful and will assist whenever they can or advise you on what to do on your end if they are unable to proceed with a concern. Keep it up, Easyship Team!
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Easyship is an all-in-one shipping platform made for global eCommerce and crowdfunding. We offer 250+ solutions with rates discounted up to 70% and complete visibility on taxes and duties, couriers, and shipping costs – all from one account. Our platform integrates with major online marketplaces and crowdfunding platforms, managing and automating everything from in-cart checkout to delivery.See more
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