Review Time
I ordered a grinder from this company I only realised there were parts missing when I started to use it. I contacted Candice and within a couple of emails she had arranged pick up and replacement which arrived the day afterExcellent customer service
Have just purchased an Einhell lawnmower and didn't know how to register the Warranty. Rang their CS and having spoken with many companies' CS, couldn't believe how professional, polite, courteous, patient, knowledgeable, informative this company is, didn't think such CS existed any more! Thank you 😊
I had an issue with my battery powered wire brush moss remover which was only a few months old.I duly contacted Einhell under their warranty scheme.Their response was totally professional and my issue was very quickly sorted out.I totally recommend their warranty commitment and service. It is such a surprise to have someone who fully understands their products and act rapidly if there are any issues with them.The moss remover works really well too.
Einhell GE-SA 36/35 Li 36v Cordless Scarifier 350mm with 2 x 4ah Li-ion. This is my Edit of original review following total replacement of unit.Original unit had little power (wouldn't do anything other than highest setting) and was refusing to restart after short use, then motor seized. Unit return to Einhell and within 2 hours of their service department acknowledging receipt they had arranged a total replacement. Appears motor was defective from the outset as new unit starts and runs much more powerfully, tackling nearly my whole lawn on a single charge. Now happy with the product, just a shame the first unit was defective when received.
What an incredible company to deal with. I had an issue and after emailing the company I got a reply, firstly from Candice on a friday afternoon who stated someone would contact me first thing Monday. On Monday I was emailed by Ash from Einhell. He on behalf of the Einhell resolved my issue with such kindness and customer relations that I thought no longer exists these days. If I ever wish to purchase any work tool related items I WILL without doubt go to Einhell first. Thank you Einhell so much.
Bought a lawnmower via Amazon on delivery the nuts and bolts were missing, contacted Amazon who were useless, contacted supplier directly and Candice was very helpful, sent out missing parts and got them next day, cannot fault customer service at all would definitely buy from them again, directly though
My lawnmower wasn’t starting so I called the retailer I bought it from who weren’t much help. So I called Einhell and got through to Ash who was very helpful and asked me to send the lawnmower to them (they paid for next day courier). A week later a new one had arrived! Outstanding customer service and a joy to speak to a company who looks after their customers. Thanks again!
Outstanding service.Reported an issue which was resolved by the machine being picked up and replace week later. Particular praise to Emily who patiently helped me greatly through the claim process ( I am a philistine with modern technology).Cannot fault each stage of the claim.
Claim your business profile now and gain access to all features and respond to customer reviews.
Einhell was founded in Landau/Isar in Germany in 1964 and is one of the world’s leading suppliers of handheld power tools, stationary and garden tools. Einhell is dedicated to product quality and to developing exclusive, innovative, modern designs that meet or exceed the expectation of the DIY enthusiast and trade professional. Einhell UK was established in 1999 and covers the United Kingdom and Republic of Ireland markets.
Please Note:
Dear Valued Customer,
We are currently receiving a high volume of customer inquiries. We understand we have abnormally long wait times on our phones & via email. Every inquiry will receive a response & we appreciate your patience & understanding as we work through this difficult period with our customers.
What you can do:
Kindly email info@einhell.co.uk & our Customer Service advisors will be in touch with you within 2 business working days (or earlier).
If you have already attempted to contact us via Facebook/Twitter/Trustpilot & need urgent assistance, please send us an e-mail directly to info@einhell.co.uk
Kindest Regards
Einhell UK See more
essentialheating.com
dennerheating.com
rubi.com
gotopac.com
poolzoom.com
leedsrendersystems.co.uk
hosewarehouse.com
prmdrilling.com
highdrive.uk
inflatableland.co
