Review Time
I had some rubber feet missing off my table saw and without any issue I contact Einhell directly and they sent me some replacements out .Great Job! I have been using Einhell powere tools for a few years now and i find them really good value for money as well as well made products.
I managed to break a part of the blade mounting on my cordless mower. I contacted the Einhell repair service and they supplied the part within a couple of days free of charge and I was able to repair it myself. The mower was under warranty but the damage was probably not covered under the terms of the warranty. If I returned the mower for repair I was looking at an expensive bill for what was a small part. The flexibility of the team helped me save time and money and they responded without fuss. Thank you.
The response time was really quick, I was given the name of who was dealing with my request. I was helped at each stage of the unfamiliar process. I felt the responses were patient, understanding and willing to help.The solution was successful and I was surprised how quickly I was helped.
I contacted Einhell when a part broke on an electric bandsaw I bought a couple of months ago. They replied very quickly, spoke to the engineers who were able to send a new part out. Dropped one star only because there was a delay while waiting for an update from the engineers, but happy with the service nonetheless.
I needed to make contact with Einhell customer support with a query - and I have to say that I received excellent pre-sales customer care and advice. Talking with a real human - who did ask that they could to assist. A refreshingly positive expense
I had a problem with my Einhell Cordless All purpose saw which was a couple of months out of warranty. I contacted Einhell and they arrange for me to return it for a repair, then I got a message to say they were replacing it with a new replacement. From returning it and getting it replaced was about 5 days which is excellent service. I think most companies would have said sorry its out of warranty tough luck. I cannot praise Einhell enough for their help in sorting out my problem.
I had a problem with my Einhell battery lawnmower. one of the batteries would not charge. I rang the customer services and spoke to Emily who had a heart of gold and the patience of a saint. She talked me through filling in the warranty claim form on line. waited until I had sent it, checked it and told me it was all ok. The delivery van was ordered for the next day to the faulty item.
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Einhell was founded in Landau/Isar in Germany in 1964 and is one of the world’s leading suppliers of handheld power tools, stationary and garden tools. Einhell is dedicated to product quality and to developing exclusive, innovative, modern designs that meet or exceed the expectation of the DIY enthusiast and trade professional. Einhell UK was established in 1999 and covers the United Kingdom and Republic of Ireland markets.
Please Note:
Dear Valued Customer,
We are currently receiving a high volume of customer inquiries. We understand we have abnormally long wait times on our phones & via email. Every inquiry will receive a response & we appreciate your patience & understanding as we work through this difficult period with our customers.
What you can do:
Kindly email info@einhell.co.uk & our Customer Service advisors will be in touch with you within 2 business working days (or earlier).
If you have already attempted to contact us via Facebook/Twitter/Trustpilot & need urgent assistance, please send us an e-mail directly to info@einhell.co.uk
Kindest Regards
Einhell UK See more
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