Review Time
To start, my lawnmower is great, it does a very good job with my medium size garden. Unfortunately, I lost the safety Key, which fits above the battery. I contacted Einhell UK, to ask if I could get a replacement, not only did they give me a quick reply, they have posted a replacement. They have been in contact with me the whole time. Shout out to Emily who has been great. I highly recommend this company, fantastic customer service. Thank you.
Don't normally write reviews but on this occasion I willA well-known delivery company said they couldn't delivery to my address????? Why??? Sent item back to senderI got onto einhell customer service online and talked to a great lady candice who was fantastic 👏In 24hr she had a new item at my door and texted me next day to make sure everything was OKGreat customer service Candice
My nearly new lawn mower developed problems so I telephoned Einhell for a local dealer, they do not have dealers so the unit had to be returned to Einhell, Emily who helped me was excellent and sent me a box with which to return the offending Mower, DPD collected and within 3 days I received an E-mail to say that the mower would be replaced with a new one, which arrived again by DPD a couple of days later. It was a bit of a nuisance having to return the whole mower and accessories, but Emily proved to be a great help. All good now and the new mower working perfectly.
I looked at a number of battery hedge trimmers and decided on the Einhell GC- CH 1855/1 Li kit. The key features were metal gear case , blade pitch 3 year warranty and a universal battery pack with spare batteries readily available at a sensible price, I purchased it through Amazon and used it as soon as I had charged the battery to cut the hedge and bushes around the perimeter of my garden. It did an excellent job easy to use and cut through some seriously thick (16mm) stems. Batter duration was fine and I am very happy with my selection.
Had a problem with the delivery but called and spoke to Candice and she responded quickly and efficiently. Would highly recommend because I was very pleased with the customer service. The product is also very good value and works great. Many thanks.
I've recently replaced many of my aging tools with the Enihell X-charge range I have found them all to be extremely well engineered and good value for money.I've also bought a dozen or so of the E case F-S System cases which clip together and make it simple to load the required tools into the truck each day.I have twice however snapped the clips that hold the cases together by not properly securing them before lifting the cases. You hear a horrible snap the bottom case swings down and I personally🤬Enihell however have a fantastic customer service department in Liverpool and I've spoken with them on the phone and by email and they have sorted every little problem I've encountered. Today they have very kindly ordered me 3 pairs of replacement clips from Germany.I can now continue replacing tools and cases safe in the knowledge that should I break a clip (at least for the next 6) I can simply fit an new one.I'm Aspergers and NEVER leave reviews and have trouble interacting with people and companies in the modern world they all too often have inflexibility systems and no real people to help by doing commonsense things.So when I am moved by Em... to write a review you can believe I mean it. Also you can trust this isn't AI generated no AI can come close to mimicking Aspergers. 🤣I highly recommend Enihell UK contact the customer services before you buy if in bought but don't make a coffee before you call as you won't get time to drink it!
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Einhell was founded in Landau/Isar in Germany in 1964 and is one of the world’s leading suppliers of handheld power tools, stationary and garden tools. Einhell is dedicated to product quality and to developing exclusive, innovative, modern designs that meet or exceed the expectation of the DIY enthusiast and trade professional. Einhell UK was established in 1999 and covers the United Kingdom and Republic of Ireland markets.
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Einhell UK See more
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