elemis.com

4.9
4.9 Based on 161 reviews

...

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Average Rating

4.9

/
5

161 Reviews

5 Star
95%
4 Star
2%
3 Star
1%
2 Star
1%
1 Star
1%

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Review Time

Exceptional customer service experience!

The customer service I received was outstanding! They are friendly and helpful on the phone and truly deliver on their promises. It’s a pleasure to use their services.

5
Date of experience: Dec 11, 2025
Helen Brooks
Grateful for quick resolution

I want to express my gratitude to a representative for their quick resolution after my package went missing. They took my case and resolved it within 24 hours, confirming the courier had marked it as lost and reissuing my order. Excellent service!

5
Date of experience: Dec 11, 2025
JeremyGamePlays58
Wonderful support for my return

The customer care team did an excellent job assisting me with a return. A special mention to a representative for their exceptionally professional service.

5
Date of experience: Dec 11, 2025
Carrie Anne Fisher
Fantastic support from the representative

I had a brilliant experience with a representative who assisted me with my recent inquiry. Highly recommend their services, and the products are beautiful too!

5
Date of experience: Dec 10, 2025
Jemma Anderson
Impressive customer service experience!

A representative provided outstanding service when I followed up about a missing gift with my order. They investigated the issue, discovered it was stuck in processing, canceled the order, and placed a new one. I'm excited to receive it soon. Overall, the customer service is top-notch and is a big reason I remain loyal to this company!

5
Date of experience: Dec 10, 2025
Cedric
Support team was attentive

The support team listened carefully to my inquiry, researched my question, and provided the solution I was looking for on the first attempt!

5
Date of experience: Dec 10, 2025
Allen F.
Outstanding support from the team

The assistance I received from the support team, particularly from a representative, was exceptional following a delivery mistake. My parcel was sent to an outdated address, but the representative was incredibly helpful throughout the lengthy process of retrieving it. They kept me updated regularly and even initiated a claim process in case the parcel didn't show up. Fortunately, it did arrive, and they ensured it was redirected to my correct address. Thank you for the amazing service!

5
Date of experience: Dec 10, 2025
FM32
Amazing customer service experience

I received truly remarkable customer service, especially from a lovely representative who responded to my query immediately. Thank you for your help!

5
Date of experience: Dec 08, 2025
Badoxdu59287
Disappointment with advent calendar

I was disappointed with the advent calendar I purchased this year, as I found an issue behind one of the doors. I have reached out to customer service and am waiting for their response.

3
Date of experience: Dec 08, 2025
Claudia
Great skin care, Great customer service!…

I have been using Elemis skin care products for one week. So far, I am impressed. I did contact customer service to ask questions about the best product for my mature skin. Arlene responded to me right away. I appreciate her knowledge and expertise! Thank you, Arlene!

5
Date of experience: Dec 07, 2025

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