elemis.com

4.9
4.9 Based on 161 reviews

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Average Rating

4.9

/
5

161 Reviews

5 Star
95%
4 Star
2%
3 Star
1%
2 Star
1%
1 Star
1%

Filtered Reviews

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Conway Barnes
Excellent customer service

I had placed my order then received a text regarding a promotional offer I would have been eligible for with my order. I contacted customer service to see if I could add the offer to my order. I received an email from Isabelle, who was very pleasant and helpful to work with. She was able to add the promotional offer to my order and I should receive it in a couple days. Excellent customer service.

5
Date of experience: Jun 16, 2025
PriimZz
Isabelle at Elemis was so helpful and…

Isabelle at Elemis was so helpful and understanding when my delivery was lost. I felt reassured by her handling of the situation, and she communicated quickly and efficiently. Can Isabelle be my personal Elemis consultant? She’s awesome.

5
Date of experience: Jun 16, 2025
DB54
I had tried to cancel a subscription…

I had tried to cancel a subscription previously when an order arrived, but apparently that didn't happen. When I saw that I had another order coming, I wasn't sure what to do, but connected with support and got Jess. She was amazing. She took care of everything and resolved my issue.

5
Date of experience: Jun 16, 2025
Dom Cooper
I have been using Elemis products for…

I have been using Elemis products for two years, absolutely love them. Anita proved their customer service to be just as good as their product. I truly appreciated her quick response to my questions and initiative in giving a resolution to the issue.Thank you so much Anita!Misti

5
Date of experience: Jun 13, 2025
iDelBon92
Anita has been so helpful with…

Anita has been so helpful with everything. Thank you for your excellent service.

5
Date of experience: Jun 13, 2025
_Dark_force_
Customer Service top notch

Customer Service operator Jess did an outstanding job helping me to recover my lost parcel in just one hour

5
Date of experience: Jun 13, 2025
Shelley

Shelley, was an absolute sweetheart! She has excellent customer service professionalism. She was reassuring and kind, and I sincerely appreciated speaking with her.

5
Date of experience: Jun 12, 2025
Clara Harris
No deal but great service

The Elemis website has a great deal for the PC night cream, but when I clicked on it, the inside page had a different price. I called Elemis and spoke to Shelley who helped investigate it for me. Apparently, it turned out to be an error on the page. Shelley followed-up and even sent me a nice gift for my troubles in helping to identify this error.

5
Date of experience: Jun 10, 2025

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