elemis.com

4.9
4.9 Based on 161 reviews

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Average Rating

4.9

/
5

161 Reviews

5 Star
95%
4 Star
2%
3 Star
1%
2 Star
1%
1 Star
1%

Filtered Reviews

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Review Time

Gaylord Bell
I had a slight issue with my Order but…

I had a slight issue with my Order but Shelly rectified it really fast with amazing customer service. Regular customer and first time had an issue but have certainly not been put off.

5
Date of experience: Jun 24, 2025
Geoffrey
Amazing customer service

Amazing customer service. The gold standard in quick and courteous response!

5
Date of experience: Jun 24, 2025
Dominic M.
Professional help from support team

Katie in Elemis support was speedy in her response to my issue and resolved my refund in a professional and understanding way. She gave me clear instructions on what needed to be done in a friendly and respectful manner.

5
Date of experience: Jun 23, 2025
Newgi
Amazing job from Anita!

Amazing job from Anita!I mistakenly ordered the cleanser and not the moisturiser and she helped get the refund process started! I’ve only given a 4 star review however as during the process I was contacted by someone else from Elemis thinking I hadn’t answered Anita’s questions. Myself and Anita had already discussed all relevant details and was just waiting to post the product back! Anyway great job Anita!

4
Date of experience: Jun 20, 2025
Lelelu91240
Prompt & efficient service

There was an error with the promotional code on my order, meaning I missed out on the free gift. Jess was very helpful and arranged the gift for me as a separate order free of charge. Prompt, efficient service.

5
Date of experience: Jun 20, 2025
Dexter Wright
Great customer service

I love Elemis products and was sad when my free gift didn’t arrive with my latest order. After emailing with Jess it turned out that I hadn’t put the promo code in (my error) but Jess came to the rescue and has issued my gift. She was polite, helpful and sorted my issue quickly!! Thanks Jess !!

5
Date of experience: Jun 20, 2025
Edwin Lewis
Awesome customer service

I had placed an order for a couple things and forgot to put in a promo code to get the collagen cream and some travel size products. I emailed customer service and spoke with Jess. SHE IS AWESOME!! She researched my order, found I had spent enough to get the free products and sent them to me the same day. So impressed with this companies products and the way they take care of their customers! Great job Jess and Elemis!!

5
Date of experience: Jun 19, 2025
Leah P.
Shelley the great!

Shelley has made a world of difference with assisting me while I made an error on my shipping address as I have moved in the past two weeks. She has gone above and beyond even to the point of calling me, that kind of service is unheard of these days. I truly appreciate all she has done and I’m thankful even more to Elemis for having her on your team!

5
Date of experience: Jun 18, 2025
Sylvester Patterson
Wonderful customer service

Wonderful customer service! This week I placed an order and mistakenly used the wrong credit card. Shelley went above and beyond to help me cancel that order so I could reorder and pay with my correct credit card. It's that kind of service that will have me as a repeat customer.

5
Date of experience: Jun 17, 2025
Selena Foster
Anita in customer service was really…

Anita in customer service was really responsive and helpful to resolve a couple of queries on orders I’d placed incorrectly. My error, but Anita was quick to assist.

5
Date of experience: Jun 17, 2025

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