Name: elemis.com
Telephone: 000000000
Rating: 4.9

Debbie Dimevh Guest

What a lovely helpful lady Shavani is

What a lovely helpful lady Shavani is. Refreshing to get personal, genuine customer service. Shavani is an asset to your team, well done x

Date of experience: Nov 23, 2025

Amy McCormack Guest

3 months ago

Excellent Customer Service

I wrote late yesterday about the status of an order, and I was so pleased by the prompt and kind response from Jess. My order will be delivered right on time, and I am so excited.

Date of experience: Nov 21, 2025

Catherine Flood Guest

3 months ago

Outstanding customer service

I had a small issue with a free gift that did not get sent with my order. Emily rectified the issue and had it sent out to me straight away. I have contacted Elemis a few times regarding samples to try new products etc & the service is always outstanding and every effort and more are made to look after the customers. Many thanks

Date of experience: Nov 21, 2025

rosalind smith Guest

3 months ago

Gabrielle responded within one working…

Gabrielle responded within one working day on my delivery query which was very good.

Date of experience: Nov 20, 2025

Janet Guest

3 months ago

Excellent service

Excellent service. Purchased early Christmas presents just before the Black Friday deals , Elemis made sure I didn’t miss out . Thank you

Date of experience: Nov 20, 2025

Gwyneth Chalmers Guest

3 months ago

Fantastic customer service…

Fantastic customer service and really grateful advice on an alternative product to what I required from Katie. Above and beyond

Date of experience: Nov 20, 2025

Tim Gleave Guest

3 months ago

Help from Customer Care dept

I contacted Elemis to find out where and/or how I could buy an Elemis makeup headband for my wife.They sent me a free one and some samples! Thank you Brooke in the Customer Care dept. ❤️

Date of experience: Nov 20, 2025

Heather Naro Guest

3 months ago

Great service

Great service. I really like the products and recently switched.

Date of experience: Nov 19, 2025

Rohun Hunter-surya Guest

3 months ago

Great Products paired with Great…

Great Products paired with Great Service.Made an error with my order.Ruby at the telephone service desk was super helpful, friendly and quick.Have used Elemis loads in the past and will continue to use them in the future. More service staff like Ruby please.Signed one very happy customer.

Date of experience: Nov 18, 2025

Ian Wright Guest

3 months ago

Great Customer service by Jess

The delivery of products was left outside by royal mail despite requesting it be left with a neighbour and it was stolen. Jess from their customer support was brilliant despite some clunky internal processes and got the products redelivered via an alternative carrier. Things will always go wrong but the ability to sort them out is what makes a great company. Well done Jess!