Review Time
@emirates lost my wedding dress – I paid for baggage wrapping at Sialkot, was forced to open it by staff, and found the dress missing after landing in Frankfurt. No staff at the counter, months of silence, no accountability. This is how you treat your passengers? #EmiratesFail
I am a regular with emirates and always fly close to a the rear as there are more toilets.I have a medical condition hence and a mobility problems which I carry medical certificate for. I chosen my seat on the emirates app and only to discover once my boarding pass was issued that it had been changed.Having gotten on board I found my seat changed but could see 4 free seats at the rear and I moved. 30 minitures into the flight a flight attendant said I cant be here as all 4 seats are for attendants rest. I politely asked will all 4 be using these seats at once and the flight was 6.5 Hours from Dubai to Birmingham. She insisted I moved or there will be consequences. On the whole flight they never used the 4 seats and it would not have changed anything. Emirates use to be an airline that cared but its not the case post covid. There planes are full and they simply do not care. The crew look tired and miserable now days. Very sad to see this.
Auckland Lounge is wonderful! Ordering food on App hit and missFlight very comfortable with delicious food and lovely staffDubai lounge is shocking!! Huge space but very little seating, one coffee/tea machine, limited choice of food and plenty of rude entitled passengers!!! Business upgrade very expensive but was worth it for the 16 hour flight but wouldn’t bother for shorter distances
Anyone who has tried to book a seat on the Emirates website deserves a medal. I have flown many times with this airline, simply because choice is not an option. My complaint concerns their website. Each time I book, they save my details, only to advise me when I am flying that my details have not been entered - Every Single Time. The latest fiasco was when trying to book my last flight. Details missing, please complete. I did, FIVE times. Each time the message, which seems to be their go to for everything, read "Sorry, we were unable to add the passenger details to your booking!" Bearing in mind you cannot travel without your details being entered, What do they expect people to do? I notice they have no problem taking the money for your flight. No problems with their website there!The UAE keeps boasting about their technology. My experience is that they may have the technology, they just do not know how to use it. If they really wanted to progress, I suggest they choose another consultant for their website because, clearly, he/she is not understanding the concept of entering passenger details.
I booked a year ago for a family on a long haul flight. Now we’re all sitting separately and in middle seats on both legs - from UK to Dubai and then South Africa and back. So no matter if you book early, or are a family if you don’t pay extra, you get terrible seats and are separate. I have flown Emirates many times. This is my last trip with them. Food and drinks service was also very late and terrible quality. What a scam.
Really poor customer service called immediately having made an error on the booking fly with them a lot as convenient routes and after 5 minutes still charged 150 euros to make a change service is awful still waiting for my complaint about damaged baggage to be dealt with after a year if they didn’t have the good routes nobody would use them service is awful
I emailed a complaint but never got a response.I travelled from London health row to Dubai on 6th April 2025 EK4 20.40pm with my husband and 2 sons This was out first time with Emirates.However, we were disappointed with the serviceThe flight was delayed and we were on the plane for over an hour before it took off.My 9 year old accidentally buzzed the attendant as he did not lknow the controls, because he did not want anything she told him off because she had to respond.He later buzzed her for water and a snack as he was hungry (He had had dinner but boys are always hungry, she told him that there were no snacks and gave him a cup of water.The meals were delayed as the ovens were broken this is something we overhead as there was no communication from staff so we could not get any sleep as meals were served so late. My 14 year old son was hungry and there was no consideration to older children. Due to how late the meals were served we could not sleep till late which meant that everyone was exhausted and had a negative impact on day 1 of the holiday.I am lactose intolerant and I asked the staff for soya or oat milk for a coffee to wake me up, staff told me no and said that I can only have it if I was on business class. I explained that they should cater for people with food intolerances and that if I can get alternative milk on easy jet then I should be able to get it on a Emirates flight, she laughed and walked off. I had to call her back so that I could get a drink as she failed to offer me anything else.The staff were not friendly or welcoming and I actually felt that I could not ask for anything, I appreciate that we were economy but I expect Better service.On the way home 13th April 2025 we were called I was referred to as mr. Claire Newman not mrs) as someone had vomitted in the seat that I was supposed to travel in, they wanted to move me from a row in the 40’s to a row in the 70’s away from my family. I informed staff that I paid extra for us all to sit as a family and they said that I had to email for a refund. I said that this was not acceptable and that we should travel together. We were left standing on the plane in the way of other people getting knocked as we were in the way while they cleaned the seat, my 9 year old was crying as even though his dad was with him he was upset that he was not allowed to sit with me. Staff were good cleaning the seat so we could sit together and I was thankful that I got to sit with the family.They had oat milk and gave me a small carton for my coffee which I was very happy about. However, they did run out of Diet Coke.
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