Review Time
First time flying business class with any airline and wow what a difference it made. Been saving American Express points for ages but was a bit disappointed on how many i would of had to have used to get any discount. What was essentially an 18 hour flight with a layover in Dubai the upgrade was definitely worth it.Fully reclinable seats, a menu and unlimited top ups, solid headsets to watch in the in-house entertainment it was a breeze getting from Phuket to Gatwick. I use of the coral lounge in Phuket (which was actually awful) only free drink was red wine from the fridge The lounge in Dubai airport was amazing, unlimited champagne, breakfast and pastry’s Only disappointment was the walk up bar, it was a bit like Del Boys bar in only fools and horses- very cold, empty and no atmosphere- not the like the pictures depict at all.
I was downgraded from business class and moved to another flight onto economy class due to a scheduling error made by Emirates and then they never responded to my many calls and emails requesting compensation through the official channels. I waited for 5 months and still nothing. This is what is called theft by one of the so-called best airlines in the world. Great way to get recurring customers... Karma is on its way to you.
I have attended the flight from Dublin to Bangkok in November of 2024. On our way our stop over was in Dubai where the flight got delayed for 5 hours with a already 2 hour layover. We were in Dubai airport for 7 hours because 'there was no plane'. I have contacted customer service who have told me that 'basically it takes 30 days' to get a response. I have then waited the 30 days and now that I contacted them again I was told it was 60 days and that there is nothing they can do and that there is nobody I can contact. They also end the chat while you are typing. Their customer service is really poor when they are in the wrong.
I am an occasional EK business class user for family holidays and have always been delighted. I’ve recently booked a holiday for next summer and am disappointed to say that (like Qatar and Finnair) despite ferocious price increases EK has withdrawn lounge access from the affordable tickets. Rationally maybe I’m the sort of customer they don’t value as I’m infrequent but I have to record my disappointment. Shrinkflation is rampant! It is less for more cost. THis will be my final EK flight
I would like to share my negative experience with Emirates Airlines, as I believe they are scammers. I requested a refund for my return ticket from China to Tunis, dated December 29, 2022. Despite sending several emails, I have not received any response.Recently, I visited the Emirates Airlines office in Shanghai. The lady working there was very kind and promised to try contacting the Dubai office to process my refund. Indeed, I received an email (from a no-reply address) after 15 days stating that they had refunded me an amount of 100 Tunisian dinars, which is roughly $35.I sent another inquiry through their website (as no email address was available), filing a complaint on November 15, 2024. I explained that I paid more than 6,300 Tunisian dinars for two one-way tickets and one return ticket.Today, November 27, 2024, I received a system-generated email (from a no-reply address) stating the following:“After reviewing your ticket, we found that it has already been refunded, and no further refund is due. If you require further information or assistance regarding this refund, please visit ours site to check our Help section.
I had booked and paid for two business class flights from the Uk to the Philippines. My partner is from there so we were flying back to visit and stay with her family.Unfortunately naga (the city we were staying in) had a terrible storm and a natural disaster occurred where their home had been completely flooded had lost two cars completely, and can not stay in their home at the moment. I called emirates to see if there was anything they could do to be a bit flexible with me due to a natural disaster. When I discussed it with the “business class travel consultant” there was nothing they could do, I was able to book another flight but it would cost a minimum of £1,200 to change the flight. I also had to change twice because the dates we wanted to go was not available yet! There was nothing else they were willing to do!! I spoke to the supervisor and he was extremely rude, kept talking over me and cutting me off and was very argumentative!! I have now cancelled the flights at a cost of £1,200 as I will never travel with emirates again!! Even when I cancelled the flight with the agent on the phone, they can’t send me any confirmation and I have to off and search for the online form to then request the refund! They were unable to send me the link directly!! It is such shocking service from a prestigious brand and having paid £7,500 for business class tickets I thought we would have been treated a little better than we were!!
Absolutely appalling service from Emirates. My flights were changed THREE times, delaying my journey by over a MONTH. This was a two-leg flight, and each time, they only changed the second part. They expected me to fly to Dubai, be stranded there for over 15 hours, and still have no guarantee that the second flight would go as scheduled. This is beyond unreasonable. When I finally had enough and requested a cancellation, the advisor assured me I’d receive a refund within three weeks. Now, after patiently waiting and chasing them, I’m being told I’m not eligible for a refund! How is this acceptable? They’ve wasted my time, ruined my travel plans, and held onto my money with zero accountability. This is outright theft. Emirates used to have a reputation for excellence, but clearly, they’ve become nothing but a money-grabbing, customer-neglecting airline. Actually, it should be no surprise seeing their low rating on *Trustpilot*. I’ll never book with them again and strongly advise anyone considering Emirates to think twice unless you enjoy being lied to, stranded, and robbed. Disgraceful.
I’m incredibly disappointed with Emirates' customer service. My checked bag was damaged during a flight two months ago, and despite being a Skywards Silver member, the experience has been nothing short of frustrating.It took them one month just to reply to my initial complaint. After that, I promptly provided all the information they requested, and now weeks have passed with no further response. Their customer service is impossible to reach—there’s no way to reply to their emails, and speaking to an actual person seems out of the question.For an airline that prides itself on excellence, this level of service is shocking. I expected better from Emirates. If they can’t handle a simple baggage claim, what does that say about their overall customer care?Definitely rethinking my loyalty to this airline. 👎
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