Review Time
An absolute disgrace and the most unprofessional staff.Rudeness at its peak.Poor attitude overall. Lads please don’t waste your money .They should better train their staff ist and then operate.What a big mistake to travel with them.
Absolute disgusting made us wait 14 hours due to a weather delay and not offered any compensation or refund after making me wait 2 months for a reply Qatar is the best airline for economy and actually refunded me my full flight last time the flight was delayed their fault or not. Such a big airline but tight from the heart absolute terrible service food was shit never flying again on emirates I rathar go on air blue then this shit
The worst experience I had with Emirates, flying from Joberg to Dubai. My own ward flight was cancelled and no one knew about it or was willing to help I put a complaint siz months ago and still waiting for them to respond. Emirstes think they can not be held to account hence they don't care.
I am extremely frustrated with Emirates Airlines. My luggage has been missing for 3 days, and after flying through Sydney and Dubai airports, I’ve received no updates. I’ve called customer service repeatedly and raised multiple complaints, but there has been no response or resolution. To make matters worse, I’ve landed in a foreign country without any of my belongings. The lack of communication and support is unacceptable. My entire trip is now disrupted, and I’m left with no answers. This is not the standard of service I expect from a major airline like Emirates. I will reconsider flying with them in the future.
They denied me entry 45 minutes before my flights because bag checkin was not allowed. I had 2 small bags so I told them I will have them as carry on. Still denied entry for no reason because "the manager said so". After 20 calls their solution is that I am a no show and have to book a new flight. Never using Emirates again.
booked a flight from amsterdam to hargeisa. In amsterdam they said that i was not allowed to board the flight with a single ticket, why i also bought a return. this was not indicated on the website, also indicate the regulations on the website! then i ended up in dubai where i found out that my flight did not continue to hargeisa, i flew on thursday and only arrived at my destination on saturday. Which was also due to illness. i filed a claim and received no response. i was delayed for more than 24 hours and want my ticket money back.
Dreadful customer service, no complaints with crew on the plane, 2023 when I booked my holiday to japan from Glasgow via dubai to Narita. I contacted customer service Feb 23 for a flight in November 23, about my allergies. The customer service agent who I spoke to thanked me for the letting them know and said it will be sorted for the flight for inflight meals. when they flights happened the 7 hour flight to Dubai, I was given food which I was allergic to and given a very small bottle of water, nothing else, second flight 9.5 hours (12hrs back) to Tokyo narita once again given a meal once again allergic to and this time wasn't allowed any water, lead purser said we can't give you anything because don't want to make you more ill. Returns flights exact same, journey from tokyo to dubai my seat was broken, ice system wouldn't work , headphones wouldn't work either, they crew moved several other people who had similar problems once again purser refused to help myself unless I paid for an upgrade, very unpleasant, the others who got moved didn't pay, and learned it they got moved for minor issues. after 4 months all emirates would offer was about £25 of skywards points which I wasn't even a member off but Emirates decided to subscribe me too and the customer service agent who dealt with it didn't care an inch.
My mother traveled from Houston to Dubai and Dubai to Pakistan on Premium Economy flight. She needed full assistance including wheelchair assistance which was provided at the Houston Airport. However, she had a horrible experience at Dubai Airport. Her layover was more than 8 hours but the wheelchair assistance dropped her at area where she was left alone and was not the right terminal. She was never taken to the hotel (though she was provided with hotel pass and she had a valid dubai visa) Rather, she had to beg people at the airport to take her to the right terminal. She remained at the airport without eating and drinking and going to the bathroom. I wish no one has to experience this and your staff becomes more responsible and professional. Your wheelchair assistance kept on bugging her to ask for more money to transfer her. Very uncomfortable and horrible experience!Emirates
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