Review Time
our flight emirates EK338 from clark airport to dubai was excellent. especially mentioned the ground staff crew in clark airbase her name is claire, she was fantastic in checking us in. very helpful. but the flight emirates we hade EK0011 from dubai to london was horrible experienced. the staff were miserable doesn't even smile and does'nt interact with the passengers. they also ran out of food such as the omelette. very disappointing those crew should be going back to do training on their communication skills. and emirates should be maintaining their food supplies.
My girlfriend and I boarded the flight EK085 as planned. As my girlfriend had indigestion problems in the morning, we asked for an extra waste bag just in case. The crew then told us we need her to get checked by a doctor at the plane's entrance to make sure she can fly, but instead they offboarded us without actually doing the professional medical checkup by the doctors that they called to the plane. We had then to get a certificate that she's clear to fly, which the doctor gave right away because her condition was absolutely fine. As a result, we wasted a work day each and had to pay the hotel at Dubai airport out of our pocket. I had never experienced this level of deceit, disrespect and mistreatment from any airline before!!! This is not the behavior I would expect from a respectable business. My girlfriend was fit to fly, as confirmed by the doctor literally 10 mins after we had been deplaned, and we ended up paying for the hotel ourselves and losing a work day, and the corresponding salaries, each. Not to mention the emotional damage from being lied to, unfairly mistreated, and having us cancel important work meetings for no good reason. This is not the way a decent airline would treat its customers. I'll never fly this airline again.
Worst Experience with Emirates – Never Again!I had the worst experience flying with Emirates, and I’ll never book with them again. To start with, they have a ridiculous policy where you're only allowed one piece of luggage – this includes your carry-on and your handbag or backpack. As a working professional with a laptop, how can they expect me to not carry my laptop bag? It's absolutely unreasonable to ask someone to pack a laptop in their carry-on suitcase and then remove it every time you go through security.To make matters worse, they insisted that I check in my carry-on and demanded a $225 fee, which is outrageous. If I had checked in an extra bag, it would have only cost $150. This feels like an attempt to rip people off. I’ve flown internationally many times and have never encountered such poor customer service and illogical policies. I’m beyond frustrated and would never fly Emirates again. Worst experience ever
I flew from London Heathrow to Dubai yesterday on the flight EK 006 .I’m giving this review a 1 star only because of the discrimination and unprofessional behaviour caused by a crew staff to my family by name ZAINA/ZAINAB. Our seating was the immediate row behind the child/infant row. Needless to say , we had to adjust a lot because of this . Firstly , the family occupied 3 overhead lockers because of which we had to put our hand luggage 10 rows behind , which we didn’t make a fuss about .Secondly , as soon as the family settled down they rested their seats behind throughout the flight even at the time of takeoff and during the meal time as well . I believe the seats HAS TO BE UPRIGHT DURING TAKEOFF as it is one of the safety measures .But Zaina/Zainab failed to do her duty and compromised on the safety of others, which again we never uttered a word about .Few hours passed and when it was food time , the seats remained the same way making it highly uncomfortable for us to even have our meal .We still tried to adjust but it was getting really difficult which is when we confronted the Zaina/Zainab and requested her to inform the previous travellers to put their seat upright for atleast 10 mins of meal time .Her reply was very unprofessional showing poor customer service .On a high note, she replied “ I can’t ask them as they have babies “. Well, we do understand they have a baby which is why we’ve been adjusting all along ,but all we asked was just 10 mins of comfortable eating .Is this too much to ask for considering the fact that we have also paid the same amount and chosen Emirates for a reason.She didn’t stop torturing my family , when it was sunrise she ask me to shut the window pane while all the others windows were open and were clicking pics .I paid extra for the window seat to enjoy the sunrise view but it became a total disappointment again .She never let us enjoy or relax on the flight .She kept pestering us but it was our decency that we remained quiet .Later we came to know that this rational behaviour of her was because she was from the same country as the previous travellers .We’ve been frequent flyers of emirates and we always choose emirates for their customer service and flight experience.But our flight experience was completely ruined because of the crew staff Zaina who was incharge of our sector .However, the other factors like the smooth take off and landing , food , entertainment, prior boarding was all perfect .Stay Away from Zaina/Zainab. She will leave you insulted if you’re not from her country !!!!!!!!
I flew from Lisbon to Dubai yesterday and I’m very disappointed with the service. The staff are unfriendly and rude - it is obvious they don’t like their jobs. I’ve flown Emirates in the past and had pleasant experiences. Apart from dropping a carton of orange juice on me, the steward thought it was in order to shout aggressively ‘SIT DOWN’ (no please) while I was in the toilet queue. I was astounded with his tone and even more surprised when he allowed a young man to go ahead and use the toilets. This is my second Emirates trip this year, but I think I will look at other better options from NOW ON!..
Shockingly bad customer service. On Aug 19th 2024, we asked Emirates if they could update our Confirmation of Delay report (DXB/M/RPA/170724/16520399). The update was required by our travel insurer after a missed connection resulted in a significant delay. Despite chasing up our enquiry with Emirates on Sept 5th, we still have no response leaving us out of time to pursue our travel insurance claim.For a company which seeks to lead aviation and set a benchmark within the industry, Emirates establishes a very low bar for standards in customer service.
For over three years, we’ve been waiting for a meaningful response from Emirates.My uncle was denied boarding on his long-awaited spiritual journey from Europe to Kathmandu. Despite following all official travel rules and presenting a valid negative PCR test, he was refused entry on the Dubai–Kathmandu flight — a leg operated by Fly Dubai but booked through Emirates.Conflicting explanations were given: first about PCR tests, then vaccination, then passport nationality. None aligned with the official regulations at the time.He spent the night at Dubai Airport — without food, water, or support — while we made countless international calls, hoping someone would simply help. When we finally purchased new tickets (advised on the phone by Emirates), he was suddenly allowed to board — under the same conditions previously denied.Since then, we have written multiple respectful letters and received only automated replies: “We will get back to you.” Three years later, no one has.We share this not in anger, but in deep disappointment — and hope. Hope that Emirates, a company that speaks of excellence and care, will live up to those values by acknowledging what happened and taking responsibility.This isn’t just about one ticket. It’s about how people are treated when things go wrong. It’s about compassion, fairness, and trust. We still believe in kindness — and that it’s never too late to make things right.
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