Review Time
This was the WORST most INHUMANE experience we've ever had to date, with any airline. no support or guidance from the Emirates team - in fact they shouted and laughed at usFlights were cancelled the Tuesday before we were due to fly because of extreme weather, which is understandable, BUT the Wednesday after we were still told to come to the airport, even though no Tuesday passengers had flown. Our flight was rescheduled 6 times, and then eventually cancelled just after midnight. We were told to stay at the airport until 9am the following day to maybe get a flight NO FOOD, WATER OR ACCOMODEATION was provided at all, and when I asked for a blanket to sleep on the floor I was laughed at. My reason for asking was I have very severe arthritis and my hips are fusing together so sleeping on a marble floor was very painful - this was not respected or taken seriously at all. There was another passenger with Type one Diabetes who was also accused of making diabetes up as the staff did not know what it was There has been no information or system in rebooking flights, Customers form Thursday onwards have been checked in, but all of the Tuesday and Wednesday passengers have been TOTALLY ignored and bullied into buying incredibly inflated new tickets The airport itself is chaos and a huge health and safety violation. Yesterday there were 35,000 passengers in the airport and only 2 members of staff on the help desk. Everyone received the same information which was totally useless and just sent everyone around in circles. the web chat kicked people out immediately and the phone lines were impossible to access, the ONLY people that managed to get through were those who requested that relatives they have in INDIA call to reshedule their flight So far we have had to spend 48 hours on the airport floor with no support, rude mocking staff and have had to fork out more money finding a hotel locally which emirates have expressed no intention to help with at all This is the WORST experience I have ever had with any airline, Ryan air was more comfortable and had much kinder and respectful staff We still have no idea at all about when our flight will be, according to Emirates they cant do anything because on their system we have already flown, which is absurd I understand that the rain was out of their control, but its been over 72 hours since the rain and their organisation and procedure to help guide us through it has been totally appalling I would avoid this airline at all costs, all they care about is money we cant even register a complaint or apply for a refund because our flight still hasn't happened so they wont let us register a complaint
#dubai #Emirates #schiphol Vlucht EK145 van 17-4-2024. Dubai naar AMS. De koffers zijn nog steeds in Dubai. Mogelijk zijn alle koffers onder water geraakt in de kelders in Dubai. Dame van Dubai die ons belde vertelde dat de bagage kelder onder water stond. Ze hebben bij vertrek op Dubai NIET verteld dat onze koffers niet aan boord waren. Bij aankomst op Schiphol hebben ze 500 passagiers van deze vlucht een uur bij de bagageband laten wachten op hun koffers. Terwijl ze wisten dat er geen koffers aan boord waren. Aan het einde van de vlucht roept de captain om (in de wetenschap dat de passagiers dagen al onderweg zijn en de koffers niet geladen zijn) dat hij hoopt dat we genoten hebben van de vlucht en ons graag terug ziet bij emirates. #emiratesairline#dubai #Emirates #schiphol Flight EK145 from 17-4-2024. Dubai to AMS. The suitcases are still in Dubai. All suitcases may have been flooded in the basements in Dubai. Lady from Dubai who called us told us that the luggage cellar was flooded. Upon departure from Dubai they did NOT tell us that our suitcases were not on board. Upon arrival at Schiphol, they made 500 passengers of this flight wait for an hour at the baggage claim for their suitcases. Even though they knew there were no suitcases on board. At the end of the flight, the captain calls out (knowing that the passengers have been on the road for days and the suitcases are not loaded) that he hopes we enjoyed the flight and would like to see us back at Emirates. #emiratesairline
Today, on April 22, I haven't received any updates from the airport staff about the whereabouts of my bags. It's really frustrating not knowing what's happening.My recent trip with Emirates Airlines was a total disaster. The flight from London to Sialkot on April 17, 2024, was a mess. We had to wait at the airport for 2 hours, then another 4 hours, and even longer before we could finally board the plane.When we arrived in Dubai for our next flight, we were stuck on the plane for 7 hours before it took off. It was terrible, and nobody explained what was going on.To make things worse, when I got to Sialkot, my two bags were missing. I told Emirates Airlines about it, but they haven't done anything to help.Their customer service is really bad. I paid extra for business class, but it was still terrible. Even the seats on their fancy A380 plane weren't comfortable. When I asked the cabin crew about it, they said that one of the planes was an old model, which was really disappointing.Emirates Airlines really disappointed me. After this terrible experience, I don't think I'll ever fly with them again.
I‘m still traumatized about what happened to me and my family at the airport of Dubai. I try to keep it short, but specific. It starts with the main mistake: You (Emirates) flew us with 4 hours delay for 9 hours on the 17.04. from Manila to Dubai, knowing what was going on at the airport in Dubai. The mess was still running for a day. So my wife, my son (4y), my daughter (2y) and myself were sent to a place of chaos, without any support (especially for people in need). You couldn‘t care less!Usually we had to spend 2-3hours as transits at the airport. It went out that it were over 24hours of torture for all of us. After an disgraceful way to the cancellation of our flights we had to go to the wall of people waiting for any answers. Some of them were 12 hours in the queue still waiting.The only way for us was to wait as well. With two little kids in the middle of tired, sad and desperate people. After two hours in the line (We were awake and struggling for almost 24hours at that time)we were rushly taken out of queue with the promise that we will be handled prioritized as well as older people around us. We gave our passports in the hand of an Emirates employee in the hope of a faster solution. After 3 hours of waiting, asking, hoping, begging, another employee came back with our passports and the passports of the elderly people next to us. The result: nothing! They didn‘t hand out our passports to people in charge. They were just on any desk with no attention of everyone.We were completely shocked and desperate. 3 hours waiting for nothing, both kids standing in front of a stinky, destroyed toilet for disabled people. So we had to wait for another 6 1/2 hours. I begged and begged and begged to 2 security guards to help us. After nearly 9 hours someone came and give us a piece of paper (not a ticket) with a kind of reservation for a flight to Hamburg/Bremen on the 23rd (6 days later!!!!). At that point my wife and I were awake for nearly 40 hours!!! So no flight, no place to sleep, no food support - nothing at all. We went to the Business Class Lounge to get any help. - They treated us like animals and sent us away (There was enough space for us 4!!). We were so sad, couldn‘t believe what happened!! We extra booked our holiday flights with Emirates, because we thought that this company would take care of our family, especially of the children, in any situation!!! But the result was a complete nightmare. After we were sent away from your „desk of the rich“, we had to spend a fortune for food that was left over at the airport (5$ for a water says it all). In our despair we went to every gate that showed destinations in Germany. Still with both kids, hand luggage and no sleep. I was begging and almost crying to your employees to get us on a plane. Finally we could manage it to a very delayed plane to Hamburg. A lot of other people didn’t get it and were send away again. The sad thing - there were so many free seats left on the plane. The whole first class was free! People could have gone out with that plane. But they were not allowed. Same for us before for a lot of times.At the end we are so relieved to be home. We were all in tears when we came back. 50 hours of no sleep. Almost impossible and we are still sick today. We are waiting for our luggage as well.All in all, the „flood“ wasn‘t the problem. It was the communication and the behavior to treat our little family as animals! I‘m deeply disappointed and still shocked how you treated us and even brought us to that nightmare in Dubai!
Flight cancelled, left to fend for ourselves. No communication from Emirates. Flight due to fly home 18/04/24 @ 02.25am. Flight was cancelled. Find out at airport. No message from Emirates. Phone lines non existence, Online chat the same. I was due back in work and have now lost earnings due to this. We have had to book an affordable flight back and pay out more money meaning, more money on hotels and expenses. It's now almost 3 days since our flight was cancelled and we still haven't heard anything from Emirates. Would never fly with them again. Customer service goes along way. You have failed your customers on this one. I fully understand you can't predict the weather and it is such a tragedy what is happening in Dubai with the flooding. The people there that have been affected, have my deepest sympathy. However with the customer service we have recieved... which is infact none whatsoever I am utterly disgusted.
I was due to fly on the 16 of March from Bangkok to Dubai and Dubai to London. I got stuck in Oman and Dubai for 3 days and half. I end up being back home only on the 20 of April. I also lost access to my belongings for almost 10 days.I wan't to have a refund for my ticket, hotel/food/taxi/voucher never used that Emirates was not able to provide me on time and a compensation, as I do have now health issue due to the lack of care from Emirates. I have kept all receipts and proofs. I have been treated like an animal over those 3 days and half by the staff of Emirates. I have been writing down what was happening every single day. I have been in touch with some passengers from the same flight as we were all unhappy and we were trying to help each others. I discovered while talking with them by text that they have been having an hotel & food paid by emirates for those 3 days in Dubai. Why not me? Why not a women alone? Why all the passengers have not been treated the same?So far no news from them!
To all the staff at Emirates , the staff on the ground to the staff in their offices , that have no idea what is going on and do not care about the passengersMy husband and i celebrated our 50th wedding anniversary last year , instead of having a party , we decided to go on a trip to Italy and Croatia . This was a dream come true for us and we spent months planning our trip , organising places to stay and visit.We understand that there was flooding in Dubai and this was something that could not have been foreseen. But the way the situation was handled was shocking..When we arrived in Dubai there was chaos and incompetent staff who had no idea on how to handle the situation.We were told to wait for our connecting flight to Rome , which eventually got cancelled . We then had to go and change . We had to stand in mass of people all fighting to get to the front of the queue. There was no crowd control or enough staff to attend to the masses . We stood in the queue for 7 hours waiting for a new boarding pass for the following morning. Again we had to wait the entire day to board a flight and again at the end of the day the flight got cancelled . Again we had to go and change our boarding passes , standing in the mass of people for hours.We eventually got onto a plane to Rome on Friday afternoon , when we arrived in Rome all our bags were missing . The staff there told us we would have our bags within 24 hours ( we got our bags back when we got back home 3 weeks later.The whole experience of flying with Emirates was terrible.Staff were incompetent, uncaring and had no clue as to what was going on .When we were at Dubai airport there was a lacking of seating , we had to sit /sleep on the floor , at our age this put strain on our health.Most of the restaurants ran out of food .We had to buy clothing and toiletries along the way , which had not budgeted for .My husband got extremely ill and we had to buy medication for him , another expense incurred.With not having a suitcase we could not buy gifts for the grandchildren . Because we also had to carry our clothes and toiletries .Our friends that traveled with us spent many hours emailing and making phone calls to try and track the suitcasesAt no stage did Emirates offer an apology or offer any compensation for the extra costs we incurred.What was supposed to be our dream holiday turned into a nightmareWilly
We were caught up in the storms at Dubai and consequently missed our connecting flight on the way back from Sydney.Now you think Emirates with all their shiny new planes,the impressive airport and the very smart employees would be an airline that in this type of scenario you would feel comfortable in.This could not be further than the truth.From taking over 24 hours to get to our hotel(which we had to pay for),to the complete lack of duty of care by Emirates in looking after elderly people and families with young children,to the complete lack of customer care Emirates are a completely faceless organisation with absolutely no empathy for any of their customers.We endured a very stressful 3 days in Dubai trying to get a flight home, are out of pocket for additional expenses which Emirates are doing nothing about and then our bags were delayed on the way home. Please please anyone who reads this message do NOT give Emirates your business and fly with a proper airline. At least Robin Hood wore a mask.
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