Review Time
I chose to fly with Emirates although I'm aware that there are cheaper options out there, as I've had really good experience with Emirates previously. On board Manila-Dubai-London flight, we had a ridiculously waiting time of at least one hour upon arrival in the airport to the baggage counter. To make it worse, I only had 900grams excess baggage, yet the staff handling the baggages forced me to pay for an extra 1kg (which equates to roughly £25)!!!! This is the first time Emirates charged me for an excess baggage. Other airlines that I took before (i.e. Singapore Airlines, Etihad, Qatar, etc.) were generous when it comes to excess baggage, even though it was a full flight! I flew with Emirates before and they were generous on excess baggage so this came as a surprise to me that I was forced to pay for a 900 gram excess! Although I want to re-open my suitcase and remove the extra 900g so I don't have to pay a VERY EXPENSIVE FLIGHT by the way, I didn't do it because we've waited long enough and I don't want to delay those people waiting behind me even further!The seats weren't comfortable as well, not as spacious as your other airline! It's so infuriating to pay excess baggage for a 900 grams extra, with seats so small, delayed departure, very long waiting time at the baggage counter, broken printer as our boarding pass wouldn't print, and unresponsive POS terminal when I paid for the excess baggage! I've allotted 4hrs for my flight, yet I got too stressed for all the factors I've mentioned above, worried sick if I'd be able to make it in time on my flight! I'm afraid because of this experience, I don't think so I will ever want to fly with Emirates again, unless you'd be kind to explain the charge, and prove that your weighing scale is accurate! To think that I've weighed my luggages before leaving the house and it's just a little over 60kg (there were two of us on flight), 60.3kg to be exact!
Our flight from Gatwick to Dubai on 11/04/24 was delayed over 2 hours due to an engine fault which resulted in our missing our onward flight to Mauritius. We had paid £112 for upgraded seats on that flight Emirates caused us to miss but they refuse to refund us by saying we accepted their terms and conditions as if we had a choice. So they prevented us from using the seats but it’s our fault! Our total holiday delay was 16 hours as the next flight out was 16 hours after the missed flight and we had no choice in the seats. As with most conglomerates Emirates make it as difficult as possible to contact them. Clearly we shall not be flying again with Emirates.
We went on holiday last April. On our flight home, the stroller of our daughter got damaged (probably in the cargo department) and the footrest broke off.We reported the damage at the airport right away, photos got taken etc.After one month we asked, whether there are any news. We were informed that we need to fill in an online form, which we did.That is now 9 months ago.We could not use the stroller anymore and at the shop they told us, they cannot repair it, so we had to buy a new one, because we basically need it on a daily baisis.We have been requesting updates in the meantime from emirates regularly.Nothing happened.Now after 9 month they are requesting additonal photos... We handed in everything twice already!!!And I can't give them photos of a stroller we do not have anymore...This is a huge disappointment. I had damaged baggage on other flights with airlines with a much lower reputation and their customer service was way better and I got compensation in no time in comparison to emirates.I can't recommend them if you are not willing to risk your property to be damaged withoout compensation.
I am flying Emirates since ages. Last time just a couple of weeks ago DUS-DUX-DEL and back. The service was spotless as usual, the selection of movies, music, podcasts... a pleasure. And the pilots are doing a great job, not only, but also by steering great birds as the A 380 ever so softly through the sky and finishing this with a soft landing. My Asian Vegetarian meals were good. So I wouldn't really know what to complain about.
John an absolute Legend from Customer Service! I had to book 4 different flights travelling in the same period, he worked with me to ensure I got all the bookings correctly and in order! Also helped me find the cheapest flight possible, and was patient with me. It is not easy to find a decent flight during the summer period, but he worked with me to get the best flight possible for me & my family.!Thank you so much John! Really Appreciate the time & effort you gave!
I had a flight in April from Mumbai to Dubai to London. Due to the rains/flood in Dubai flights were getting canceled but the emirates NEVER bothered to inform the passengers. I had to spend 6k (back and forth )on Uber coming from Pune to Mumbai to catch the flight. After I got to the gate they told me the flight was canceled. I was so furious. I asked them why I never got any text or email update and they blamed it on the passengers. So I asked her to verify my phone number. When I got to the airport I checked on the app about the flight details and till that time it showed on time. They never even bothered to change that. Now that I am asking for my refund they are not taking responsibility and returning my money. HATE EMIRATES AND WILL NEVER NEVER EVER FLY WITH THEM
Awful airline to deal with. Their website is impenetrable. You can't resolve issues with them directly as there's no way to contact them. I added my email on the website to get them to email me and got a message saying my email address is invalid. No one picks up the phone when you call their help line. They charged me $181 to nominate which seat I wanted for just one leg of my flight. It was a window seat. Nothing special. No extra leg room. They charged for the WiFi which would have been ok if it worked but it only worked on one leg of my flight. They said I had to take it up with the provider. I did when I got home and have had no response from them. I could go on about it but I expect it's best to chalk it up as a rotten experience and never fly with them again.
Beware of using Family account Emirates Skywards - only the person that is head can use them at Dubai Airport and points can not be used to upgrade when a small piece of itinerary is other airline/coshare, even to upgrade Emirates flight. If head of account perishes, all points are thus invalidated. Rules and customer Service reps and managers are completely unflexible and hiding behind the fine print that noone has time to read. They could not offer even s small discount / concession, despite having bought a lot of expensive tickets.
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