Review Time
If I could give 0 I would - absolutely shocking customer service. My flight to Mauritius in April had a stop over in Dubai - we were stuck there for 2 days because of the floods- when we arrived - no luggage - didnt arrive for the whole holiday - it is now 24th july and I still haven't received my case back despite phoning multiple times since April- they promise to ring me back every time but no one ever does, they have no explanation where my case is and don't hold any responsibility, very arrogant attitude, no mention of being recompensed for my missing case - I will not fly Emirates ever again, atrocious customer service
Writing this review while stranded in DXB due to the flooding. It's been 6h now and we have received ZERO communication from Emirates on what to do. Their phone line is suspended/unreachable and they didn't send any email or mass communication to guide people on what to do or what to wait for!!! Emirates, a clean facade with rotten foundations.
Horrific experience. Flight from Manchester was delayed by the rainstorm in Dubai (EK22 16 April). Arrived Dubai an hour late which isn’t too bad, but then we had a 2.5 hour wait for our luggage to appear. Once it did appear, there was no way to leave the arrivals hall. Doors leading outside were blocked off, no taxis, the queue for taxis was around half a mile long and growing by the minute, Metro was out of service… so we arrived at around 9.30pm, had to sleep on the floor of the arrivals hall, eventually managed to get on the Metro at just after 7am, then had to wait 2 hours for an Uber to get to our hotelAlmost none of this was the fault of Emirates, but what WAS the fault of Emirates was that we literally didn’t see a single Emirates employee during the whole ordeal. There’s no Emirates baggage desk in the baggage hall, no Emirates customer service desk in the arrivals hall, they don’t answer the phone or respond to social media requests… they provided ZERO service and hundreds and hundreds of people were left to fend for themselves. They didn’t give any advice, travel updates, suggestions… nothing.I certainly won’t be in a rush to book with Emirates again. Their service has been going down the toilet for years, but they’ve reached an all time low. The flight itself was quite comfortable but the on-board experience was dire. Vile food and the cabin crew clearly wanted to be somewhere else, and I know how they felt…
Deserves 0 stars. Absolutely disgusting from emirates at Dubai Airport. Arrived 16th April after a 11.5 hour taxi ride. No message before we left to advise against travelling to the airport. No staff at departures to help or advise. Waited 2 hours at the ticket desk to be told no available seats until 24th April. Went to the check in desks to get on a waiting list. Placed on standby list, then given seats on the 02:45 Gatwick plane. No assistance for our disabled friend and 45 minutes to get through security. Finally checked in, kept being delayed every 30 minutes for 8 hours then finally cancelled. Staff kept changing their stories to why it was being delayed. Only found out it was cancelled from a first class customer on the phone to emirates, even then the manager at the check in desk refused to say it was cancelled. Had to go to the connections desk, it was chaos. 3 hour wait with hardly any DBX staff facilitating the queue. One of our party is disabled so managed to speak to a manager, booked onto the Birmingham flight 14:55, 11 hour delay and finally left. No emirates staff to help or provide re assurance. Pregnant women on the floor, babies crying, elderly stuck in wheelchairs. No food vouchers even after 24 hours in the airport.I asked about my luggage when changing to the Birmingham flight and was told it was taken care off and definitely would be onboard. Unbelievably the flight was half empty, except in business which was full. I was told that business seats were the only ones available online at inflated prices. People had purchased a business ticket so they could guarantee a seat home. What are you playing at emirates, taking advantage of people in desperation. Hundreds of people trying to get back to the uk in the airport and the flight was half empty!!!! Landed in Birmingham and border force UK handed out forms saying all of our luggage was not loaded and is still in Dubai. I have not been contacted about my luggage and I fear it may never be found.Horrible horrible customer service, no communication and I am seriously considering cancelling my next trip to Dubai in September. I may never fly emirates again
We were caught in the bad weather in Dubai on the way back to the UK. Emirates left us stranded at the airport with no information. Nothing for 15 hours. Nobody at Emirates could answer any questions as to what was happening. Disabled people left on the floor. People holding babys for 15 hours straight. I get natural disasters happen but Emirates response to them was the worst experience Ive ever had from any company.Sir Tim Clark the president should step down. AVOID!
An airline should ne rated on how they handle a crisis and not how they operate under usual operating conditions.Sadely Emirate take first place in the worlds most disgusting airline awards.The media release from Sir Tim Clark offering a faux apology is an embarrassment to their brand.They abandoned thousands of people with no food, water or shelter whilst in transit then ultimately pushed us out of the terminal and locked it behind us.Emirates treat their passengers as cargo and dont even acknowledge their appalling treatment. Starving their passengers and abandoning them mid journey is disgusting.Avoid Emirates at all costs!
My experience of Emirates has been totally disappointing. It was our first time flying with them back In March. Going was great no problem we upgraded to business so spent a lot of money with them. However coming home we got caught up in the Dubai floods( I know that’s not their fault) but our flight should never have left Bangkok to go there! Our experience since coming home and filling out numerous complaints forms (dating back to April 21st ) regarding being stranded at 2 airports for hours , being diverted to Oman and having to stay there 1 night and then back to Dubai the next morning where we stood around for over 8 hours with no representatives to speak too! We had to navigate our own way to finding some where to stay for 2 nights before eventually being booked on a flight 3 days later than expected. We had no luggage the whole time and we still didn’t have it when we got back to Heathrow ( it arrived home 5 days later) our flight home was downgraded and have now asked for a refund twice ( still waiting)). I’ve had no real personal response from them! And feel like we keep getting fobbed off . This is honestly not on . It has stressed me out so much and wasted so much of my time. Nothing is still resolved 3 1/2 months later! 😡
We have had a complaint since April 2024 and getting nowhere. Cannot speak to customer services directly you have to do every thing on line then wait 60 days. The reply you get appears to be a stock letter not dealing with what you have asked. If you phone they say do a on line complaint form so you go round in circles. Our holiday was ruined by Emirates and now the stress they are causing us is unbelievable.I would give them MINUS FIVE STARS if you have a problem they DO NOT want to know and blame someone else. We are in our 60s and never been treated so badly.
I travelled from Birmingham to Dubai with Emirates. I always loved EMIRATES AIRLINE which means for me travelling means, ONLY AND ONLY EMIRATES. However my experience with Birmingham check in staff, and the duty manager has forced me to say, that was my last ever trip with Emirates. The check in staff and line manger has exhibited an adverse behaviour and harassed me until I have boarded myself in the flight. From check in area where my hand luggaged was fussed, I fixed it, then my hand bag was weighed too, to include it in my hand luggage allowances. All my life travelling with Emirates, my hand bag was never weighed however when the staff who lack training in diversity and respecting passengers, such rules could be rolled out on the spot, I learnt from Emirates check in staff on 13th April 2024. I was threatened to be off loaded from the flight too. PROPER EXHIBITION OF POWER when given to less able personnel. The line manager involved another staff member to take my ID at gates by lying that my baggage tag has got ripped, NOTHING OF SUCH information may come to the staff who are serving gates and check-in, in the history of aviation. The real truth was, the staff held my passport in his hand and actually questioned me if I have taken staff's pictures. I had taken the picture of the gate, to remember for writing my complain. My passport was handed in only when I said what was the true fact. I mean when will such staff ever receive the training to serve the passengers equally, I wonder? ONLY AND ONLY my hand luggage was weighed at the gate that night, the rest of the passengers were just allowed to enter the gate. I was thinking such a good airline once, has polluted the image of this great airline so much which may only be sanitised when these staff will receive continuous training on customer services and diversity and respect. I will file a complain however, I request you all, if possible, for your dignity do not travel with EK.
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