Review Time
After spending nearly £4K with PH Travel / Emirates on a holiday to Thailand, you would have thought our flights would have a little class, a little upgrade on EasyJet and Ryanair.You got to be joking, I will never ever fly with Emirates or use PH Travel again as between the pair of them, they caused our family significant inconvenience, our flight expectations were completely mismanaged and we are left feeling very dissatisfied.First, we had the inconvenience of our return home flights changing which resulted in us hanging around Dubai Airport for an additional 10 hours, losing half a day of our holiday with no compensation offered for sustenance.With a beer at £13.00 a pint, a black coffee at £5.00, a coke at £6.00 and a burger at £12.00 at the Airport then we are significantly out of pocket.On the flight from Heathrow to Dubai, we flew with Emirates and their on-flight Entertainment was free.On the flight from Dubai to Krabi, not only did not we fly with Emirates which we were completely unaware of, we flew with Fly Dubai who apparently is one of Emirates partners, did PH Travel or Emirates make us aware of this in advance? No, course they never.Why was this a problem? Well, there was a charge to use the on-flight Entertainment and for on board drinks which we never had on Emirates and where we were not told in advance.My fold out table was broken so I had to eat my meal on my lap (see photos) and apparently, mine was the 3rd different complaint of a broken table.Fly Dubai was such a small plane, on the return flight, trying to get access to the only two toilets on the plane was so difficult that people were queuing in the aisles and at the back where the food comes from, it was utter chaos, what a way to be treated by this airline.I have just reviewed my paperwork and it makes no mention that we would be flying with Fly Dubai so I feel that we as customers have had our expectations completely mis-managed and basically, we have been misinformed.The connecting Emirates flight back to the U.K. was just as bad as I sat in my seat only for the TV not to be working. I was moved to another seat and that TV did not work either.A TV is not everything, it is helpful when your flight has been pushed back to nearly 3AM and you struggle to sleep on a plane.You could not make it up, bear in mind, we paid £4K for this, Emirates should be a high quality airline, how wrong we were?The lack of care, consideration and customer service from Emirates has been appalling and I will ensure that my family will never fly with them again.We will also inform everyone we can, never to fly with them.Between PH Travel Ltd and Emirates, we have been passed from pillar to post over the last few months trying to get satisfaction for complaints each one has said it’s the other’s responsibility, the Civil Aviation Authority are also not interested in hearing about our complaints, (They are a joke) all of them are shambolic and for the money we paid and the time this has cost us then this is totally unacceptable, rubbish value for money and I feel ripped off.What are they going to do about this? That’s right….Nothing!I will warn you all out there, never fly with Emirates, the value for money is appalling and quite frankly they don’t care about you as customers and there are much better airlines to fly to South East Asia with.REPEAT - Choose any other airline but Emirates - Absolutely appalling!Finally, as for PH Travel Ltd? What support and customer care did they provide??? Nothing!!As for those incompetents at the CAA who are not interested in customer complaints.. well…My next steps will be to contact Trading Standards and the Consumer Watchdog.However- I will say that the Emirates Flight Attendants/ Stewardess and people on the ground at all Airports were superb, very efficient, friendly and nothing was too much trouble for them.
Absolutely appalling flights to Dubai from Manchester . This is economy at it worst . Jet 2 has better seats / tv’s and staff . Will never fly with them again . Paid extra on the return flight for extra legroom and the bottle of water I had at my feet literally turned to ice it was that cold and draughty . Uninterested staff no customer service . Asking for a drink was like a big inconvenience . Gone really downhill since I last flew with them pre covid . Squished into small seats no room to eat . Trays left for over an hour after the meal just totally meh .
After returning from our holiday flying on Emirates, went to collect mobility scooter in Birmingham Airport to find it had been dammaged so it could not be used.Airport staff did try to repair it, I submitted a damnaged form before leaving.Flights & services from Emirates had been superb upto this point including assisting me through terminals.Emirates did respond to my dammage claim asking for pictures of dammage & a cost of repair, which I took & sent off the proof of repair cost.After discussing my options the cost of the replacement part ( 1 complete front section) Emirates paid the full repair cost which has now been paid into my bank account.
2nd time I have flown with Emirates never again !!!Broken seat , tray table broken , cabin crew said they would stick it up ! They never did .Gave my husband peanuts after he said he had a nut allergy! My granddaughter asked for chicken meal they gave her fish ! Drinks were minimal (water) if you asked they gave half a cup ! We did complain and got £39 back which is what we paid for the seat !!
After having 3 great flights with Emarites our last flight from Dubai to Birmingham was awful. Having a lady with 4 children in front of us who she had no control over whatsoever we asked the flight attendant if we could be moved and she said she’d ask the flight manager. Hours into the flight we’d had no response to our request so I asked the same flight attendant what was the outcome of the request and she said there were no places to move to but hadn’t been and explained this so I asked to speak to the flight manager. When she approached me she said that she hadn’t asked her at all which I find very annoying to be lied to. At the same time we were speaking to her we also explained that the passenger next to my wife kept falling on her and messing with her things and as we were telling her this the lady reached over and took my wife’s drink and drank it to which she was astonished and couldn’t apologize enough even asking if we would like to move into business class but we only had an hour left at this time. The family in front would not even sit in a seat when we had turbulence and the little girl sat on the floor in the isle. Even the flight attendants were clearly getting annoyed with them. They must have pressed the assistant bell over 100 times. After complaining for some compensation as we didn’t get what we paid for I simply got a thanks for your feedback letter twice
Reason steward was aweful was because halal meat had been prepared for my wife and I, two meals each for us both. We are upset that we contributed to animals deaths. I contacted Hays Travel in Glasgow to pass on my complaint 5 times. Manager did nothing. Want you to look at Stewards service and at booking vegan food.1. Booked vegan food but only booked for on one leg.2. Male steward was aweful. To my wife and I he was very rude to us both he refused to give both of us anything. No food or drinks or coffee. The lady stewards refused to help.He kept saying, if your travel agent can't order food i am not going to help. He was slim and dark skinned aged about 40.We will never use Emirates again unless you take action.FlightEKo2821st March 2024
Oh how the mighty have fallen, this airline company has fallen to a new low. Flew to Dubai from Newcastle in march and have to say how very poor the cabin crew were, rude and forgetful it was so shambolic. Gone are the days when they would come round offering people a drink, now you have to press a button above your head to ask for a drink, they must be saving a fortune. When it came to the meal service it ended up a farce with cabin crew forgetting to give out various peoples meals and not offering a drink with your meal, you had to ask for a drink and if they did not have a certain drink they said they would go to back of plane and return, which they never did. It was a lottery if you got a drink or not and one crew member was very rude to some people in front of me saying they were drinking to much and should be hydrating and not dehydrating ( chance would be a fine thing). If you were lucky enough for a crew member to answer your call ( I was not) they would go get your order but then forget who had ordered it so just went up and down the aisle shouting "Who ordered the Tiger beer", it was just farcical. A little tub of ice cream or a small packet of popcorn was your last offering before arriving in Dubai. It's no exaggeration to say like other people have said on here that Jet 2 and easyjet couldn't do any worse than these clowns.On the return flight the crew were better but my seat was so uncomfortable, hardly any padding in the seat all. The triple 7 planes have without doubt have seen better days and need refurbished.I had already booked another holiday to Mauritius in June last August before booking my recent experience and If I knew Emirates had turned this bad I would of booked BA via Heathrow instead.Just to rub salt into the wounds I have just been informed by the travel agent I booked with (Destination 2) that Emirates want another £49 from me as a late surcharge even though I paid my balance 10 days a go. Absolutely disgraceful!!!!!!!!Hang your head in shame Emirates.
Claim your business profile now and gain access to all features and respond to customer reviews.
Fly with Emirates to over 100 destinations worldwide. Book Emirates flights and holidays today, with the International Airline of United Arab Emirates (Dubai).
tui.co.uk
platinumcarsalesltd.co.uk
c2crides.com
megantuohey.com
attiluscaviar.co.uk
nogardcreations.co.uk
laracast.com
milkyplant.com
genderrevealideas.com.au
gplchimp.com
