Review Time
Do Not fly emirates.Considering they think they are the elite airline it’s the worst flight experience I have ever had.They delayed our flight by an hour(they are trying to say it was because of the weather,what a load of rubbish)This is so they don’t have to pay compensation.We missed our connection flight and the connecting flight to Hanoi is only once every 24 hours.They are ignoring all my emails which is as rude as their ground staff when we landed in Dubai.They put us in a totally unacceptable room wwith no kettle or toiletries.No one was prepared to help us.Disgraceful customer service and they don’t care
Our BKK-DBX flight was delayed for 18 hours and as a result we missed our DBX-WAW connecting flight. We were offered a long flight with one more transfer DBX-LJU - WAW no longer on Emirates and FlyDubai on budget airlines where the standard was far below expectations ( no food or drink we paid for... sorry, water was given/ if you wanted you would have to pay extra!!!). Unfortunately, because of Emirates we also missed the next transfer and instead of 16 hours our journey lasted over 60 hours. The worst thing is that the Emirates hotline showed no interest in our problems. We personally had to nervously look for connections to WAW. I filed a complaint, but Emirates did not respond. They awarded bonus miles instead, but I never want to use Emirates again.It is certainly not a premium airline which shows absolutely no interest to problems of their passengers and to their misconduct.I feel robbed. If I had been focused on low price, not taking service / comfort / time of journey, I would have chosen some different airline paying less. Yet, I paid much, much more and I got absolutely long journey, poor service,absolute disrespect from Emirates hotline, and no refund......OK, they gave me worthless bonus milesNever again am I going to fly with Emirates..... budget airlines seem to be a better option with lower prices
My review only refers to my flight EK047 on the 18-02-2024. I have always been happy with emirates but not on this flight. Me and my friend got a seat reservation three weeks in advance. On the boarding desk the staff replaced my ticket to another one with a different seat. I precicely wanted to sit next to my friend. The staff explained, that I got kicked of my seat reservation, because a group of 12 people without reservation wanted to sit together. I asked him multiple times to give me back my reservation or to offer us another option. But he could nothing do about it or he didn't want, I don't know. So I'm very angry becaus why they even offer reservation if you get kicked for someone without reservation anyway. They told me there is no guarantee for a seat and it just can happen this way. Think about this bevor you book for example with your kids or someone who is afraid of flying you want to look after for example. No one apologized, no one showed understanding. I really like the service and so on but how is it possilble such a big airlne doesn't have any guidlines to solve such a home made problem?
I flew emirates on my way back from Dubai to the UK. The flight went incredibly smoothly and I didn't even notice the flight go by as I was so captivated with the wide variety of entertainment on ICE their media software.Best airline I've ever flown!
I have flown at least 3 times a year in the beginning with emirates however their services dropped to a freezing zone. Last couple of years I'm almost trying to avoid them. Specially 1 year ago Feb 2023 they broke my luggage unrepairable Ever since I've written..called them no response Their baggage claim manager don't care about giving services he doesn't reply. I got no compensation. Unfortunately Inflight services appalling too. So poor they have become Now I've called them, asked to keep the money for themselves So to Better services for some poor people who still flies with them expecting something from them. As for me I'm never flying with them ever again.
Dangerous airline for allergy sufferers as the staff have no idea what food they are serving, and frankly it’s obvious they don’t care.Navigating food on board is a nightmare and when you ask questions they give you attitude.Never flying with them again. Any other airline better than these rip off merchants. Whole experience is cheap and stressful from start to finish.
I had a connecting flight today (15th Feb 2024) from Karachi to Dubai and then from Dubai to Frankfurt. First flight departure time was 2:50 AM and I was there 1 hour before at the counter of emirates at Karachi airport. and they said that we cannot issue you the boarding pass ,as infront of me they issued 4 people from the staff the boarding pass and they refused to issue me and kept saying that we have closed the counter.As a passenger, it was my first right to have a boarding pass than the staff but they prefer the staff first I am a student in Germany and I was supposed to be there for my class.I requested a lot of time that its my return ticket and they didnt listen to me in front of my eye they issue the boarding pass to their staff
Absolutely shocked that I’ve spent 1000s with this airline. I’ve just cancelled my flight to rebook another month, 3 advisor have informed me I would get a refund and even confirmed in the online emirates chat, then I’ve filled the refund form out and emirates have cancelled my flights and kept the money!!! I mean are you actually kidding me. Ok just keep nearly 5k for nothing…
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