Review Time
What To Expect Emirates march 2024Upon boarding at the front of aircraft in Manchester, the crew were pre-emptive & helpful , I & others appreciated the customer passenger interaction. Ohhhh, 2.5hrs into flight Ek018 before any service at seat 76H, No face clothes/ refreshing wipes, no bar service or light snack.Starter -Al dente potatoes & sweetcorn, bread roll. boring, what happened? No dressings you will only eat if you 'need' to, so.probably after your main course.MainWhlst savouring the aroma & watching passengers seated across the aisle D to G enjoy their food choice & drinks. Sadly it was unavailable for myself & all others in rear cabin seats H to K. I shall avoid these seats upon the return flight. The Butter chicken & rice looked good & smelt appetising. Yup i was super-deflated when i got Mince & mash, shepherd's pie? appalling, boring, bland, i asked for salt pepper, no? Apparently with the cutlery??? No.Main course :- avoid the mince & mashNo vegetables or salad on offer.So far, no fresh food, only a cheap tasteless reheated luke warm offering of processed junk food for me.As a comparison i can only think school meals from 40+ years ago or hospital food,Ie:- a smooth paste with no texture, would work well for any one going to have turkey teeth or if you're completely toothless. What was it that smelt so good after my 'insulting edible crap' that the cabin crew had?? Pasta? Chicken? I only saw creamy scauce leftover with real broccoli! And wiith a mega deep slice of Cheesecake. Maybe from business or 1st class menu?Well the curtains were tightly shut but I did get a quick peek.Dessert, yes, a small portion in a dish of cheescake (not the same visually) pleased to say - tasty & enjoyable fortunately. Will not help much in satiating you, however & it will lift your calorie intake.Cheese & biscuits, 2 small crackers, the remains of butter from your bread roll & a typical individual portion of cheese, yeah, ok.Cookie, good, soft chewy & tasty. TickCoffee/tea, I passed.So for the Manchester Dubai flight at 13.10 fl that's your lot until tomorrow as landing at 12.25am the following morning, breakfast is your next meal.As that's the main daytime flight, what can you expect on an early morning or evening flight?How things have declined in service from previous experiences. Shocked.OK the aircraft is heaps better than jet2 easy jet & ryanair, it is in a different league 5☆, but the service, No. Cabin temperature Manchester to Dubai, ok, wearing a polo-neck mid weight cable jumper & trousers, fortunately i had socks, which were needed.Bathrooms clean & fresh throughout whole flight with adequate rolls, tissues, paper towels & toiletries. ICE Excellent, variety, quality, impressive, really happy!But why after Emirates have invested so much in technology & aircraft can't we pre-order main dish before flight? Blanket &:pillow, earphones still available. Seats in economy spacious, nice & comfy, this was an A380.Cabin crew member on the trolley service for the main meal, was cursory, lacked social skills, oblivious & neglient.Leaving seat & asking at crew area for additional drinks & ice, pleasantly given. Instead of previous breakfast service before arrival, the 2nd trolley service is a beverage & small tub of vanilla icecream. As a petite female, I'm hungry!I will seriously review the ££ cost of competitors even if it entails a stopover before making further bookings with Emirates & shall probably change my next already booked flight for another airline. Skywards member.Pre-booked disabled assistance not available at Emirates checkin, where I was advised by Emirates to go. So as a sole traveller I had to get myself to the opposite, far end of check-in desks for all airlines at T1.Why! Please advise special assistance is available before check-in & where it is.I had phoned Emirates & asked prior to departure.Jet2 from LBA do, but not Emirates in Manchester. Return flight, I will be well prepared before boarding.This review will be posted on Trustpilot, Emirates, Facebook, Google & other airline/ holiday review sites.I only post reviews when I think it's needed, be it good or bad This one, please share & let others havw expectations of how Emirate flights currently operate. 👋 👋 🔉
The planes are fairly new fleet so good clean plane.The food was not good, was poor.The service of flight attendants was poor.They gave kids goody bags on way back aling the planes you could sea some kids getting more than 1 goody bag which hey is great.Only by time they got to my kids they'd ran out. I asked them and was simply met with a none left.It's only a goody bag but means alot to young kids.I even complained to airline about this and the arrogance of the flight attendants and did recieve a opology.I would have thought they'd have sent out afew goody bags for the kids just to make up for it but nope.
My first long haul since Covid - business class return H’row to Christchurch NZ, with stopovers in Dubai and Sydney. A very mixed experience - a couple of legs were OK in terms of amenities (the bathrooms were kept clean, food service was well-organised and the wifi worked); one leg was good (happy, well-drilled cabin crew team, better food and smooth service); couple of legs were a bit grim (squabbling, snappy, condescending cabin crew, grubby bathrooms, poor food and poor service, and the wifi failed). Best thing overall? They all made a mean cocktail. And the limo service at H’row was v good. And you aren’t suffering 30 hours in economy. The pods are ok - certainly possible to sleep (despite in my case the turbulence and unhappy toddlers). The tech is a bit lumpy and the headphones poor. Dubai and Sydney stopovers - poor comms from crew about the where and when and a lot of trekking about. Queues for the showers and rather miserable catering. It didn’t used to be like this. It’s obviously become a ‘volume’ operation - pack in as many economy refuseniks who are willing to take the wallet hit as you can. And don’t expect the ‘treat’ it used to be - just be grateful that you stand a slightly better chance of being work-ready when you stagger off your return flight. It’s a pity that the few tweaks that would make this feel better value for money probably won’t happen - a complacent company that knows it doesn’t need to try a bit harder.
Travelled with elder parents. Being a silver member proud chose Emirates rather other airlines but BIG MISTAKE...Booked wheelchair. Please check flight no Ek539 to ek15. No wheelchair. Father is medical patient can't walk and you are making him walk all the way to the ground floor security. My father did try and shorten breath and had to sit.. The airport assistant said airport policy must walk to ground floor to security!! Are you serious. Why than book wheelchair?You are taking wheel chair passengers whose flight at 10/11am. Our flight 7.40am dept. So please who should be prioritised?There is no allocation for wheelchair based on passengers who need to reach their gates. It's I will take this person and rest walk and if they can't just put them on a chair and bye bye..My mother 76 years old and I started running around asking for help until Maharba not even your staff said goto that person far there he may assist..When we met the gentleman he was shocked as to why we were still here as flight gate closes in 35 mins. So called ahead to inform about us..7.30am we made the gate. Father high blood pressure, I am a heart patient so running from C to A is not good!!Emirates very very disappointed...... Need serious thoughts about your wheelchair allocation.
What an absolute farce yet again - what’s is the matter with emirates customer service ? How can they not get things properly joined up? Yet again the ‘promotional upgrade’ offer appears on the online check in and then within a minute when you accept it and enter card details there’s a ‘technical error’ and you have to ring them. And then you get put through to a Dubai number and it costs a fortune. And as for the online chat - total waste of time. I used to love flying with emirates and the cabin staff are amazing. But the rest of it …… arghh! And almost impossible to make a complaint online or via email. Get a grip Emirates and start treating people properly.
Horrible experience, the flight was mainly ok, but my luggage was delayed by more than 24h.I was promised a compensation of £50 that I never got.Chased via chat (they have been useless) over the phone (again useless) , they say the only way is via email.I raised complaint waited 30 working days, nothing, chased again, still nothing, appalling service will never use them again.Even a simple request for a certificate of delayed baggage that is needed by my travel insurance was never sent even if requested multiple times.I don't know how it's possible to have such non existent customer service, but I see I am not the only one having a similar experience.Bad bad bad
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