Review Time
Our baggage was received in a damage condition on the Emirates flight. We complained soon after de boarding the flight at Dubai and raised a complaint. They told they have registered the complaint, But after returning from Dubai, we realised that the complaint was not lodged and we could not get any help regarding the baggage damage. The Customer Care does not have any details and are unable to help. Also I got a false acknowledgement number which is of no use to follow up the complaint.
Emirates have cancelled our return flight from Thailand and automatically booked us on a flight two days later. On asking them to pay for the extra two nights we have had to book in a budget hotel, they have refused. All they will offer is for the flights to be cancelled, which we cannot accept as the rest of the holiday is booked and paid for and there is no other provider on the same route. If the flight was from an EU country, they would be forced to pay compensation but they don't apply the same rules to themselves on flights outside the EU. For such a rich airline, this just seems mean and penny pinching. They won't offer anything at all as compensation and we are very disappointed in them.
No Compensation on the damaged bag claim, The Chicago Finance department has called my 5 times to know if I received it or not but they never came back with a solution and never mailed me the check. Seems the Emirates is going bankrupt as they cannot able to send a check for 5 months which is $100. STAY AWAY FROM THIS AIRLINE.
When checking for our departing flight the seats we had paid for got changed. We flagged this with staff and they told us to contact Emirates on return and we would be refunded for the seats we had paid for. When contacting Emirates they told us they can't guarantee you the seats even if you pay. On our return flight my partners TV was broken (this was an 8 hr flight). The staff where helpful and tried to fix it but there was nothing they could do. The tray in front of my seat was broken and the clasp to hold it up had come off. When the person in front put their chair back suddenly this was smacking me in the legs. The staff bought over a small sticker to try and hold it in place but due to the heat of the flight this only lasted about 10 minutes! The staff on the flights were all lovely and I appreciate there was nothing they could do, but it in the total disregard from customer services that has caused me to leave a bad review. Will go with Singapore airlines for long haul flights in future!
Travelled to Sri Lanka with Emirates and a catalogue of disasters followed:One of our party had boiling hot tea spilt in his lap and no formal recording of this was taken despite us askingNo transfer to meet us upon arrival Only one room booked at hotel upon arrivalProblems at hotel but these were sortedWe asked to move nearer the airport for one night - hotel willing to do it as it was same chain but emirates refusedDenied Booking.com is who they use for their travel agent arm of the companyThey have attempted to respond to my complaint but basically just responded with denials and no offer of any goodwill gesture.Cost me a fortune in calls to them whilst we were away.
Appalling Customer Service.I was promised a call from Emirates Customer Service Department- based in London after my email to the UK Director was passed to them. This call was promised for Friday February 2nd. No one called. I sent a further email and requested a call from them for yesterday. Needless to say No Call, was received! I will pursue this, as a matter of principal.
I’m amazed that this has happened. Paid for extra legroom on their flight from Sri Lanka to Dubai. Chose the two seats we wanted and received confirmation from emirates. When we got on the flight there were other people in our seats. No one on board knew why but we had to sit in another row without legroom. Emirates refusing to refund which is unbelievable. Will be taking legal steps.
Firstly our luggage did not arrive in Sydney from Dubai. we arrived about 10pm and were told our luggage hadn't made the flight but would be there the following morning at 7am and delivered to our hotel by, at the latest, lunchtime. We had apple tags in our cases and indeed our cases did arrive in Sydney airport at 7am. HOwever despite this and the fact that our hotel was 15 minutes from the airport we did not receive our cases until 9pm and this was only after several calls to Emirates trying to establish when in fact we would receive our luggage. They were not interested. They advised they had closed the case early afternoon as it had now been passed over to a courier. Customer service was absolutely shocking. Our first day of our holiday was totally ruined and Emirates could not have cared less. Secondly the food on the flights was appalling. We were served up dried up chicken and for breakfast a totally burnt apple pastry. On this trip we flew with Emirates Quantas and Air New Zealand and Emirates was by far the worst we experienced.
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