Review Time
Awful. I would not recommend anyone with a family to fly with this airline. Not one flight assistant helped us for the duration of the flight. We were completely ignored , even when requesting water to make the babies bottles. I would call for assistance numerous times and no one would come out to help. One of my twins wouldn't settle at the beginning of the flight and wouldn't stop crying. One of the flight attenders rudley told me to go to the other side as I was causing a distress for all the other passengers around me. I felt very victimised and disrespected. Every time one of my twins dropped a toy on the floor we were given filthy looks and the toys were rudely thrown back at us. We felt very discriminated because people were under the assumption that we were a lesbian couple with twin boys. Which is definitely not the case. We both married with husbands. That being said, no matter what sexual orientation one is, there should be no tolerance against discrimination. I am aware that the flight attendants cannot help with luggage but we had absolutely no assistance in at least holding the babies while getting our luggage in the overhead. This happened on all of our flights. There is a particular flight attendant on the second flight to Cape Town with blonde hair who made our trip very uncomfortable. She was calling her co-worker laughing and discussing us over the phone and in the kitchen and gave us dirty looks for the entire flight. I unfortunately didn't get her name but surely that is not acceptable and I would like to report her. Emirates lost my pram which caused a huge amount of stress when arriving in London. I was not able to get through customs because I had no capacticy to carry 2 screaming babies and all my luggage so I basically sat in the middle of the airport crying my eyes out because I did not know what to do. Even after begging for help, not one person from emirates(ground staff) would assist. No one took responsibility for losing my pram and causing such a huge inconvenience. Eventually I was told that they found my pram, which was left in Dubai and I should wait another 4 hours until it gets delivered. Of which I responded absolutely not. By this time we had been travelling over 19 hours and were extremely exhausted. The bassinets provided were disgusting. Not even my dog would sleep in that. Overall this was the most awful, stressful experience of my life. My mental health has been affected immensely and I now have no courage to ever fly with my family again. I have had to go to the doctor for a prescription for depression and anxiety medication because of the trauma I have been caused by this.
If I could give NO stars then I would have. This airline is the worst ever. Takes peoples money fraudulently and retains funds that don’t belong to them. This constitutes THEFT. Absolutely disgusting to deal with. Their customer services are appalling and shouldn’t be in existence. I’m now in the process of contacting the President, once I can source an email address for him. If anyone can assist it’s Sheikh Ahmed bin Saeed Al Maktoum I wish to speak with. Tim Price their CEO had totally ignored me so I’ll pursue my complaint to the hierarchy of this dreadful organisation. Avoid at all costs they steal your money!!!
BASICALLY WE RECEIVED LHR/DXB JUST HALF TICKET REFUND AND THE OTHER HALF REFUND IS NOT PAID DXB/LHR BOTH TICKET WAS BOOKED&CREATED ON SAME TIME BY EMIRATES AIRLINES AND AS A CUSTOMER WE CANNOT CONTACT OR SEND EMAIL TO EMIRATES REFUND TEAM BY EMAIL? “DO NOT REPLY” IS WRITTEN ON THEIR EMIRATES EMAIL. FOR THAT REASON I’M ATTACHING THEIR EMAIL AS A PROOF TO CONSIDER AND PAY OUR MONEY BACK TO US & OUR TICKET WAS FULLY UNUSED POOR PASSENGERS CURSE TO EMIRATES AIRLINE CAN BRING BIG DAMAGES&LOSSES IN THIER BUSINESS IT IS HARAM TO GRAB POOR PEOPLES MONEY. EMIRATES AIRLINES NOT FOLLOWING ALLÂH LAW AND I KINDLY REQUEST TO EMIRATES AIRLINES NOT TO GRAB POOR PEOPLES MONEY INTO THEIR ACCOUNT. WE KINDLY REQUESTING EMIRATES AIRLINES TO REFUND THE REMAINING AMOUNT WITHOUT DELAY WILL BE APPRECIABLE BY THE GRACE OF ALLÂH. ATTACHING THEIR EMAIL AS REMINDER:On Friday, April 28, 2023, 3:39 pm, Emirates do-not-reply emirates wrote: Emirates Logo Your flight detailsHello Abidah, Thanks for your booking – your flights are confirmed and your itinerary is below. We're looking forward to welcoming you on board. The Emirates teamBooking reference EGIP86Depart Thursday, 13 July 2023DXB LHRDubai to LondonManage bookingJoin Emirates SkywardsEarn Miles on every flight and enjoy a world of benefits.• Reward flights and upgrades• Exclusive lounge access• Worldwide partner offersYour itineraryYour itinerary Outbound | Dubai to London Heathrow | Duration: 7 hr 30 minDepart Arrive DXB Dubai LHR London Heathrow15:45 Thursday 13 Jul 23 20:15 Thursday 13 Jul 23 Flight Number Flight EK005Aircraft Number Aircraft Airbus A380-800Flight Stops Stops Non-stopFlight Duration Duration 07 hr 30 minFare Type Class / Fare EconomyFare Type
I booked a ticket with Emirates for around 2000 euros from COK to HAM approximately three months before the travel date for my parents. As my father is sick and they were new to air travel, I also booked wheelchair assistance for them. One day before the travel date, I contacted Emirates customer care, and they informed me that wheelchair assistance could only be provided if it was available at the airport on the travel date. Unfortunately, this information was not communicated to me at the time of booking.My parents began their journey from COK, but they did not receive any assistance from Emirates employees. In such cases, I expected that some staff members would be able to assist them. Upon reaching DXB, they finally received wheelchair assistance, but here's where the problem occurred. My parents needed to travel to Hamburg from Dubai, but the Emirates staff dropped them off at the Singapore Airlines gate. Fortunately, they overheard other passengers mentioning the country name and checked the monitor to discover the error. Since my parents are not fluent in English, I had booked wheelchair assistance for them. Eventually, they found an airport staff member, who happened to be a sweeper, and he helped them find the correct gate.Upon reaching Hamburg airport, there was no wheelchair assistance available. If Emirates cannot arrange proper wheelchair service, they should clearly mention this during the booking process. This experience has left me disappointed, and I cannot trust Emirates for wheelchair assistance in the future.
A jobsworth employee of Emirates at Manchester airport completely ruined my daughter’s fortieth birthday celebration and reduced my two grandchildren to tears. Because my granddaughter s name had one letter missing she was refused boarding to Dubai. This employee ignored the family’s pleas despite the two young children crying in front of her. This had nothing to do with the names on the passport which may have been understandable but was simply a mistake in spelling made on an email to Emirates. Absolutely appalling behaviour from a so called supervisor
Absolutely worst experience !!!! I travelled with Emirates from Karachi to Manchester in February, 2024 and during my flights they happened to lost one of my bag. It has been nearly 4 months since and they still have not locate my bag or have provided any resolution at all. I have made at least 30 calls to their baggage lost team in India and at least over a dozen times I have been advised that my case is with Emirates customer affairs team with highest priority, and I have been promised dozen times that somebody from that team is going to call me back. But nobody ever does. I am extremely annoyed and frustrated that as to why they are dealing me with this way!!??
I booked airline tickets from Istanbul to Darwin Australia a total there and back 4 flights, 2 weeks later they returned my money and canceled all my flights without explanation, leaving me 469 euros out of pocket for booking fees, online checking and Axa all risk cancellation and interruption insurance which refuse to pay out
Emirates is totally worth it. Been flying a few times with them economy and business class and the entire experience has always been smooth and pleasant. From the menu choice, to the stewardess hospitality they have treated me with the utmost respect and care. I will fly again for long haul flights. One of the best airlines out there.
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