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Was burnt on a flight from dubai to manchester when flight attendant dropped a hot curry on me and emirates and there staff have denied it made a complaint and they have closed it as they have interviewed all the staff and they have denied it, so basicaly because there staff where not trained to follow protocol on such a incident it has not been logged in any form of accident book and they never even cleaned up the mess, Now i have to get solicitor involved and other avenues as they have fobbed me off! terrible customer service and awful airline avioid at all cost !
Terrible customer service from Eslam. I will be in touch again tomorrow, and hope that it will be better and resolved. Booked our entire trip's flights through the Emirates website from Bali to London. We paid the extra money to have this security and felt confident with a smooth trip home.Our first short flight, they booked with their partner company, Jetstar followed by 2 long Emirates flights. This first flight has been delayed and I was looking for some reassurance that if we miss our connecting flight due to the tight turnaround they would assist. They continued for an hour to say that the flight has not been delayed as they have not been updated, so they cannot do anything. Jetstar (reminder, their partner company) I had on another chat, was happy to talk to them if they contact them on our behalf. As they booked the flight, they were unable to speak with us directly. Seemed an easy fix - WRONG - Emirates will not contact the airline or help in any way. They say they do not contact Jetstar, which is bizarre as all over the website it is advertising 'Jetstar - Asia Partnership'. Partners are meant to communicate? A quick call could have sorted everything.The Customer Service was full of templates just being copy and pasted. It was absolutely appalling. Eslam was not listening to any of my concerns or helping in any way at all. They could of at least PRETENDED to have some sort of care. To finish it off, they refused to send the transcript and told me to 'screenshot it' before ending the chat abruptly. Really upset with the service. Praying it will be resolved soon. I expected better, but looking at the recent reviews, it seems that Emirates have gone massively downhill with their customer care. My advice is to listen to your customers and DO BETTER.
Terrible experience from start to finish. Initially, I was enticed to book directly due to a promised price match that was never honored, to absolute chaos whilst trying to board, to a 2.5 hour wait time for food and drinks, along with a 40-minute delay leaving the plane at our connecting flight, leaving us with less than 10 minutes to make our connection, with no assistance provided by the airline staff.Boarding the plane, both in Manchester, Dubai, and Manilla: they divide the queues into different zones, which in theory is a great idea, but poorly executed due to signs for each zone being right at the front of each queue at chest level; hence until you're almost at the front, you have no idea what's happening from behind.The flight from Manchester to Dubai, and coming back from Dubai to Manchester on their A380 (2 floors) - staff are incredibly friendly and genuinely trying their best, but ridiculously understaffed. 2-hour wait for food/drinks on the outward flight. Return flight 2.5 hours: not acceptable.On arrival in Dubai, we landed late, with a further wait on the tarmac for a parking bay. Resulting in an overall 40-minute delay; leaving less than 15 minutes to connect to the next Emirates flight at the other side of Dubai airport. Again, poor service given there was nobody to help us get to the next gate despite a less than 15-minute gap. Luckily, I'm a fast runner, and the connecting Emirates flight was also delayed.Based on this experience, which ranks as one of my worst in over 50 international flights, I would not recommend flying with them again. Recommendations for anyone who must book with them: book via a 3rd party site: it's cheaper. Avoid flying their A380 at all costs, but if you have no option, make sure to book a seat situated middle of the plane where food and drinks are initially served - avoid the very front or back unless you're okay waiting +2 hours for food/drink service.
I flew on flight EK039 on the 19/01/2024 I had been in a accident in thailand and was flying home in pain and not feeling good and a very lovely kind air hostess named kateryna was very attentive helpful and just am amazing person helped me get home she deserves a promotion and I just wanted to express my gratitude
Worst service from an airline. Ground staff in Dubai inconsiderate and only want to make money despite the luggage was going on the same airplane. Embarrassed me and my family by making us chuck all our personal items out and carry it too the gates despite having a baby with us. Supervisor on site was lying regarding the ticket desk not being opened. Trying to charge over £500 for additional luggage despite online charges where a fraction of the price and closing it 4 hours prior to the flight. This is not how treat your customers no matter what class they travel. Need to train your staff on how to have compassion and not rip people off. I was happy to pay for extra baggage but trying to charge a full ticket price. This will be my final flight with your airlines and I will make sure everyone knows that this is not how to treat a customer and their family members.
I booked a flight ticket from LHR to CMB at 17th Jan and I cancelled my ticket because of an emergency and then I will requested a refund to them and then The Emirates Company sent an email at the 19th Jan and said a 15 day refund of my money back to my bank account and still not received it and I called the customer service they didn't respond properly for the Emirates Company Service and they were poor.
if there is a zero star i will give them 0.I was going to take my flight from london to malaysia ,when checked in they can not find my name,i clearly holding a ticket with all the confirmation on it. unfortunately they not allowed me to board, i have to stay in hotel for a week and buy a new ticket from another airline. customer service was very poor, they took you round and not take responsibility for any mistake they made. no refund was given. I was shocking . been using this airline for 10 years now. I would strongly not recommend it to anyone . Think twice before you buy tickets from this airline.
Just flew business from Madrid to Dubai on an A380 and did not enjoy the flight. Business class is located on the upper deck level and in total there are 76 seats there compared to about 50 on a Boeing 777.We sat in row 19 and to be very frank with you there was so much walking up and down the aisles that it was impossible to sleep and relax - one was constantly disturbed. It is a six hour flight and I had to wait two hours for the main course to be served and almost one hour for a cocktail to come. One hour before landing the cabin crew start clearing up throughout the cabin which means that there was less than 3 hours time of reduced disturbance on the flight .My advice is do not book travel in business class on A 380s you are better of flying economy and saving money. Our impression was that we were located in the middle of a very busy train station.Emirates no longer provides a wash bag with some basic items such as toothpaste ,toothbrush , lip balm and the like and further more printed on our boarding pass was NO ACCESS to their lounge - and that is the first time in my experience that I have travelled in business and was denied any lounge access.Emirates really needs to pick up their game as this was certainly the least enjoyable flight in business that my wife and myself have ever experienced. We have no intention of ever flying them again for obvious reasons.!!!
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