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Our family booked together and we were each seated in different middle seats. The check in counter person was really rude when we asked at least one of us be given an aisle because of a health issue. We have flown Qatar for 25 years and this has never happened. Terrible service.
Flew four flights on Emirates - had heard a lot about it being awsome. Biggest letdown - old planes, crappy service, food lacks taste and quality. Dont waste your money and time!- Crew takes blanket 45mins-1 hr before landing; when you ask for tea or water -"we will serve in 30mins"....- Food is tasteless- Boarded and then they said sorry cant switch on aircon as there is a technical snag - well then why make 500+ people board?
I have flown Emirates a lot of times; however, on the last three flights I was on, my TV screen did not work - on the way back from South Africa - I told a flight hostess that my screen wasn't working most of the flight, and she said them was nothing they could do - OK - so I brought wifi to get on to do some university work. I brought it for the whole flight and could only use it for about 2 hours out of an 8-hour flight. When I mentioned this, the lady told me I would have to sort it out when I got off. I used to like this flight and want to stay loyal due to my flight miles, but I have been looking at other airlines recently.
I had flown many times Emirates and was indeed a frequent flyer gold with them. Since the pandemic I have not travelled as much with them, I thought they would be as good, but terrible customer service. For this Xmas trip from Paris to Sydney via Dubai they have lost my luggage. No response, no update on tracker I've been calling 3 x a day for IR compensation, no answer. The person on the phone said the bag hadn't been loaded either in Paris or Dubai.... Extremely poor service.Having been on 4k plus flights with numerous airlines, I've never had my luggage lost. I will be taking matters further with Emirates.
Baggage Lost since 2 weeks, no follow up by baggage team!Hotline just use excuses since 10 Days.Explaining everytime, that they will send a EMAIL and priorized the issue and someone will contact us. Now after 10 Days, still no one contact us.Very bad bad service and communication for LOST Baggages!!!!!!!I just hope the maintance of the airplanes having better quality, else I would be worried to fly with this airline!
Travelled business class on emirates and paid for baggage services couple of days back from Dubai to London (Gatwick). We have lost baggage and haven’t heard anything from them as yet. The suitcases were priority transfer and still managed to lose it. The support team are not helpful and have asked us to check at the Airport to learn more about the same. They keep promising that the airport staff will contact shortly but never heard back from them as yet! Very disappointed.
Flew First Class from Dubai to Sydney, and on arrival in Sydney my lovely Bric's Capri suitcase was damaged beyond repair with a broken handle. I am still waiting for a refund over 4 months later, and after many wasted hours talking on the phone, sending photos, etc. I had to purchase a new case after waiting months. Many of my emails and customer service requests have simply gone unanswered. Dnata the baggage handlers got involved and at first I was hopeful they would get it sorted. They now say that Emirates will reach out to me -- a message they received in March. I am still waiting on that! First Class was very nice -- but these kinds of thing are the basics of customer service and no amount of fancy food and wine in the sky makes up for them. Very, very disappointed in Emirates.
Staff very rude. We ended up with food at the very last minute of our 6 hour flight. When we requested drinks the curtains was pulled due to ‘too many people’ ordering drinks on a flight where we paid 2 grand for. Would not recommend and will not be flying again. We boarded 4 flights with emirates all 4 not being to what we expected. On our 8 hour flight we had numerous people vomiting making it ever unpleasant and the staff did nothing to help the matter. Very disappointing.
I had planned a short trip to London 12-16 December to celebrate our son 18th birthday and other. Unfortunately, he fell sick and got hospitalized on November 29th, 3 days before his birthday, for a suspected lymphoma.The Dubai hospital prescribed a biopsy and no travel, which I mentioned and shared in my refund requests, and the Lowndes Hotel reimbursed immediately although the tariff was not refundable (credit to them). Emirates charged all penalties and didn't refund an additional cost, I don't even know the amount which is totally irrelevant. This is to say that you better don't fly Emirates with cancer, they won't refund you. Everybody must know how these people behave. And for the records: the lymphoma is confirmed and our son will start treatment in the next weeks.
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