Review Time
Terrible airline to deal with when it comes to cancellations within 24 hours for US citizens/residents. Unlike most airlines, which you can call and cancel with an agent or cancel via their website, Emirates is banking on you making mistakes when filling out their form which will not be processed until a week later. I have been unfortunately scammed by emirates when cancelling my reservation with my ticket and my 2 year old daughter ticket. I called Emirates to cancel and was directed to fill their form. As anticipated by them, my lack of experience using their form, I fell right into their trap, and when I thought I was cancelling the entire reservation, Lo and behold, I missed the tiny + sign to add a second ticket # for my 2 year old. Emirates ran with that and did not cancel my 2 year old ticket at the same time as my ticket. Someone please explain how is this allowed to leave a 2 year old ticket active without the adult companion ??? When I inquired about it I received a response ( 1 week after cancellation), I was told that since I requested the cancellation for her ticket later, they would apply the ticket cancellation terms based on a cancellation request made 1 week after purchase. This is daylight robbery and a nightmarish customer service. I have opened a case with DOT and if anyone found themselves in my shoes, make sure to report it to DOT to keep this airline on their toes!
Fantastic Airline. We flew Business Class with Emiratyes to Australia, Singapore and Dubai. The whole experience could not be better. Well worth the extra money. Excellent Chauffeur driven car service between all hotelks and airports. Excellent Food and wonderful staf, very antentive and caring. Thank you Emirates for making our terip perfect. Will fly with you again and again.
4 stars for the cabin crew, who work a long shift cheerfully. But I have rarely experienced such uncomfortable seating as in Emirates Economy, and that includes several low budget short haul airlines. I'm 6'3" and there really isn't enough room. They need to reconfigure the seating urgently. However the in-flight food and entertainment is very good.
Very poor service with emirates never going to use them again was give a 1 hour transit at Singerpore aiport which was incorrect should be 3 hours in transit ended up no show because of emirate disability running around the airport no money Boxing Day nothing open stranded in Singerpore airport with family an kids had to borrow money of cousin in Singerpore to pay extra for another flight n the same day this is really upsetting my mum has an illness and I orders a wheel chair which I didn’t get I have complained to agent but getting transferred from emirates and the travel agent I just want my refund back for the extra flight I paid for useless never ever going to use emirates again I have complained to them but been a month still nothing back am not made of money
First time I travelled with Emirates ( trip to Thailand) was quite impressed... wow how things change ... booked 4 months in advance for another trip . Not even sat with my girlfriend on flight ... hand luggage taken from my partner just before we got on the plane .. no explanation. Could have had medication , money . Passport .. not even asked ... plane delay so we had to run for the following flight ... no time for a toilet break or drink .... Emirates the money you pay you deserve a lot better ... p,s when you check in .. get some staff 2 hrs queuing is disgusting...
Emirates has a good reputation, but honestly i don't understand quite why. My experience (economy)- No personal item, just a single bag and no purse/bag- 7 kg max carry on.- Extra security check in Dubai.- Only manual check-inPlanes are new and nice, and that is a plus, and i guess you can say "those are just the rules", but this is an intercontinental flight, this is not an issue on other airlines if you keep within the size and carry the item yourself. It is Ryan-air-style and causes more hassle.
Definitely a star alliance airline. No major delays at the majority of the hubs, always smiling boarding staff, great quality of planes, very good catering, amazing first class expereince and mesmerizing first class suites. They are taking this aviation experience a one step further.
Very disappointing - flight was several hours delayed on Boxing Day due to a technical fault of aircraft. Spent the entire day waiting to depart. Customer services are saying it’s a Force Majeure hence no compensation applicable. Shame on you Emirates I expected better tbh
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