Review Time
Emirates, you refused to let us take our business class flights that we had fully paid for because we were travelling through Dubai and missed the PCR test requirement by 2 hours. You said there were no exceptions to this rule despite our pleading. Then I read in the Sunday Times that the exact same thing happened to Jeremy Clarkson and his pleading worked as he was allowed to travel through Dubai. Please compensate us for the flight you did not allow us to take. You are operating double standards.
The customer service is simply not existent. I have to change my flight date because I tested positive to covid, however the website keeps prompting an error message and asks me to contact them directly. I have called them 15 times now, and NEVER managed to connect to an attendant.The live chat in their website is turned off due to "high demand during those times" - ironic how due to high demand they close communication channels, instead of doing the opposite. I paid three times the cost I used to pay before covid, and am getting this horrible service and poor excuses.Never got any response from the website feedback or email section.I've tried simply every possible way of managing that reserve and that's just impossible, this extremely frustrating.On another note, their pricing is extremely dodgy, to say the least.When looking at rescheduling the ticket, the fares are significantly higher than when looking at buying an exactly same new one. I've paid a premium fee for the flexible ticket, so I'd pay only for the fare difference, but then they simply pull one over by charging more to to tickets on the rescheduling page.And finally, their prices vary from user to user. I was browsing the flights together with my wife, each one using a different laptop. Exactly the same flight showed up to her with the cost of R$6,900 and to me $25,952, we were doing it at the same time, I even saved screen shots to prove how dodgy they are.Extremely disappointed, one would expect more from a company like Emirates after paying so much for tickets.
I have booked my honeymoon to the Seychelles with emirates holidays. The holiday experience was suppose to be a once in a lifetime opportunity as my partner and I are business owners and we rarely get time to get away. I have had nothing but zero communication with the emirates team. I have tried everyday for 4 days!! waited on hold for over 2 hours and still got no where. Is anyone even working there? I have also sent an email to customer relations advising if I do not get a response I will cancel the honeymoon and book else where. Still no response. For such a big company and a very expensive holiday I would have expected abit more from them. If I do not get a response within 72 hours, I am afraid I will be cancelling my honeymoon with them.PLEASE CALL ME BACK OR ANSWER THE PHONE OR EMAILS!!!!!!!!!!!!!!!!!!!!!!!!!!!!
How can you wait 5 hrs on the phone for a customer services centre to answer then the line goes dead unbelievable i dont know what’s happened to Emirates but it’s gone down hill fast. They say you cannot ring until 3 weeks before your flight what happens to those of us who need tnt o speak to someone before that and yes i have used email and whatsapp but no response. For a company the size of Emirates they should have a decent IVR system that tells you where you are in the queue how long the wait is it’s not acceptable for them to take your money then just leave you with the stress of not being able to speak to a member of staff. Does ANYONE from Emirates read these reviews … we will see as i need to speak to a person. No doubt will be on the phone for another 5 hrs tomorrow to no avail. After flying Emirates for 18 years i think it’s time to use an airline that cares for its customers 😡
I booked through get a flight. NEVER AGAIN WILL I EVER USE THEY HAVE COMPLETELY PUT ME IN A VULNERABLE SITUATION AND NOT SOLVED ANY OF MY PROBLEMS EVEN THOUGHT ITS THEIR FAULT (CAROL WAS MY AGENT)! I originally booked flights for Pakistan in February 2021 for March/April 2021 and paid around £1200 for 4 tickets (2 adult, 1 child & 1 infant) due to the redlist Emirates were offering refunds or vouchers I was told if you get a refund £200 from each ticket will be deducted & that my best option was to go for the voucher as I would only pare the fare difference. September the redlist came to an end. I was checking online ticket prices again they were around £1600 I was expecting to pay around £400 on top of what I already paid. When I called and spoke to carol my agent the price she got back to me with was around another £1200 and that new ticket prices and voucher prices are different and that I can’t book the same class (even though it seemed like there was no difference in class as I was not getting anything extra) I felt stuck they already had my money and now I would have to pay the same amount again! So I Paid the amount and bought the tickets. I downloaded the Emirates app and noticed my the information the agent put in (our date of births) we’re all wrong. My infant who would now need a child seat was booked as she would turn 2 before her return flight was still booked as an infant!! HOW COULD THEY GET THIS WRONG WHEN THEN HAD THE INFORMATION FROM MY ORIGINAL BOOKING!!! I called emirates they same as I booked through an agent to call the agent. I called the agents they loads said she would get back to me by the end of the day. She called me back before 5 and said the BEST option is to take my outbound flight and before my return flight give them a call to see what they can do!!! I said I’m not willing to take that risk (WE WILL NOT BE ALLOWED TO BOARD) why can’t you amend the error I understand I will have to pay extra for a child ticket!! She said that carol will be in tomorrow from 4 o’clock and will call. I said okay what about a refund I know Emirates have said I can get a full refund and travel agents will also offer this! She said around £75 will be deducted from each ticket but that’s not a definite amount I will have to get back to you about that! She said carol will call me tomorrow at 4 but again the best option is to take your outbound flight and call them. SHE STILL NEVER CALLED THE NEXT DAY!!! I WOULD LIKE A FULL REFUND OF THE £2400 I PAID!!!
Maybe a reaction via trustpilot….I have made a booking via the app. Paid 3000 euro’s……No email, no booking ref…nothing……No reaction on emails. You can only make a complain on the website if you have a booking reference…..Which I do not have :-)No whatsapp, you cannot reach them by phone……..Emirates……..what about your customer service?????
Emirates takes no responsibility regarding their tickets and no follow-up from their cooperators that was not business class. Emirates business class is by the way not like they promise. Fly with Qatar instead :-) I will follow this advise I got from other dissatisfied with Emirates.
Been waiting for one hour now to a recorded message. no mention of where I am in the queue. I'm trying to rebook a flight that was cancelled due to pandemic. Instead of having my credit on my Skywards account I have to phone the Birmingham tel number to rebook. Surely it's easier to have the credit provided electronically?
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