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We had been giftred a holiday in Dubai so booked through Emirates. After recieving their terms and conditions it clearly states that we needed to take a PCR test at least 48hrs from our travel date.As we flew on a Monday we took our tests on the Saturday afternoon.On arriving at Newcastle airport we went to the desk of a very ugly,ignorant and obnoxious blonde witch.We handed over all our required documents and the witch with her glorious customer services skills said our PCR tests were out of date which i replied they are not and well within the required date, she then said its TIME and as the flight takes off at 20:10 and our tests were taken at 16:00 on the Saturday we were out of date by 4hrs.A total and utter disgrace as i reiterated Emirates rules as it clearly states Date..not time.The witch wasnt having it so went to her supervisor who said she was correct. Her actions then was to fist pump in the air then high five with all her colleagues.The supervisor then proudly explains that he prevented people boarding who were 30 mins out of time.The staff here are the most ignorant, obnoxious and uncompassionate i have ever met.We were sent to get another PCR test at £100 each but our flights were cancelled until the Wednesday. The most annoying part of this is when we eventually got away to Dubai on arrival at the airport you are shepherded to a free PCR zone ran by Emirates , you take a test and when exiting through immigration they do not ask for the PCR you took in the UK. Those staff at Newcastle airport should be sacked and only trained compassionate people should be employed as they are the most disgusting people i have ever witnessed.So if from the North East and you want to go to Dubai, try another airport or another agent, stay well clear of the thieving, disgusting Emirates staff.
Very very roude and arrogant staff, don't helf passengers with any paperworkWe had no idea what required documents we need for travelling to India as the travel rules changed so much due to covid restrictions, Emirates website had no information on the app or website, useless company and staff, I will never use this flight again, we had to buy another ticket for next day flightVery very disappointed
We flew with Emirates, Business Class from the UK, for a once in a lifetime holiday in Kenya last December. While on holiday in Kenya, Emirates suspended all flights from Kenya to Dubai. We had to book 2 single business class tickets with BA to get home. Once home we applied for a refund to Emirates for the return tickets that they canceled. The refund we received was less than half the price of the flights from Kenya to the UK, which Emirates cancelled. Emirates took the total price of our return ticket and deducted the cost of two single flights from the UK to Kenya from this - as single tickets are much more expensive the balance due to us was reduced by £1030!!!. So Emirates cancel your flight, cause you stress on holiday and they steal £1030 pounds by stating that you took a single flight. NEVER EVER TRUST THIS AIRLINE. I have written to their CEO Tim Cooke, cut up my Platinum Skywards card and told them I nor my family, friends or business will ever use them again.
Airlines must be contactable. It's a simple requirement. If you fired too many staff during Covid you need to hire new staff to replace those. Leaving an automated response that states you no longer answer the phone simply is unacceptable. Appalling. 10 years ago Emirates were excellent, but they ruined their reward card system after partnering with Qantas, and now this.
Very poor service at airport, got pcr -ve in hand still force me to do another on airport as they are not accepting what i got,they off board me with no genuine reason and cancel my flight, no clear communication or handling, im regreting to book flight with emirates as of absolute poor serice, emirates let me in a big stress and extra cost for another pcr with no reason, i advise other not to trust this airline, better to pay extra and travel with other, who atleast care you, i am definatly considering legal action too,
I have always been happy with Emirates flights, and inflight service and entertainment. On this occasion, booking flights direct with Emirates after Gotogate let us down showed their great service when things go wrong. I was able to reach customer service using their London service centre number to book flights that met the Thai embassy requirements to Koh Samui. Then we unfortunately had to cancel due to suspension of the Thai Pass. It was easy, filled out a 5 min online form, immediate acknowledgment, refund processed and back in my account in 4 working days, although the email states up to 15 days. In comparison, I am still emailing Gotogate with no progress on my first set of cancelled flights.
Emirates, you refused to let us take our business class flights that we had fully paid for because we were travelling through Dubai and missed the PCR test requirement by 2 hours. You said there were no exceptions to this rule despite our pleading. Then I read in the Sunday Times that the exact same thing happened to Jeremy Clarkson and his pleading worked as he was allowed to travel through Dubai. Please compensate us for the flight you did not allow us to take. You are operating double standards.
The customer service is simply not existent. I have to change my flight date because I tested positive to covid, however the website keeps prompting an error message and asks me to contact them directly. I have called them 15 times now, and NEVER managed to connect to an attendant.The live chat in their website is turned off due to "high demand during those times" - ironic how due to high demand they close communication channels, instead of doing the opposite. I paid three times the cost I used to pay before covid, and am getting this horrible service and poor excuses.Never got any response from the website feedback or email section.I've tried simply every possible way of managing that reserve and that's just impossible, this extremely frustrating.On another note, their pricing is extremely dodgy, to say the least.When looking at rescheduling the ticket, the fares are significantly higher than when looking at buying an exactly same new one. I've paid a premium fee for the flexible ticket, so I'd pay only for the fare difference, but then they simply pull one over by charging more to to tickets on the rescheduling page.And finally, their prices vary from user to user. I was browsing the flights together with my wife, each one using a different laptop. Exactly the same flight showed up to her with the cost of R$6,900 and to me $25,952, we were doing it at the same time, I even saved screen shots to prove how dodgy they are.Extremely disappointed, one would expect more from a company like Emirates after paying so much for tickets.
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