Review Time
My flight was cancelled twice at less than 48 hours notice. I eventually received a refund from my travel agent, but i had incurred extra costs of PCR tests, onwards flights and rescheduling of work, costing me hundreds of pounds. Emirates are refusing to accept any responsibility. It turns out this route had been cancelled for weeks but they never told us until less than 2 days before, which is why we incurred the additional costs to us. I hold Emirates responsible for this.
We have had an absolutely atrocious experience with emirtes staff at duabi airport. 2.5 hours before my flight . me and my friends are booked tickets together and we have to put our baggage together (before itself we calculated or total weight and we paid the extra for our baggage before the boarding ) we shown all the details to emirates staff. But she never mind at all saying that we need to put spate baggage only family member can put combined bag. She claimed 280AED even we have 30kg extra. Then they said to pay cash counter. Two three time send back from cash counter and boarding counter. why you people are unwilling to help us even the right way of guide to do what. We are treated like we are nothing finally they given boarding pass which is in different name and again I came back and get my boarding pass for this rounded two times finally I went into the flight in last minutes with my friends which we rush to getYou are in customer service…………. but there is no customer service due to lack of basic knowledge and service given by emirates staff. Had your staff even been remotely aware of the operations in the rest of the airport, I wouldn’t have missed my flight. Management team is not looking anythingHello boss you are not giving free service kindly think about it The most bad and cheater airline . They have unfear rules . The staff very bad attitude. If you ask question you will be in trouble and guilty. No respect and they don't care manager and they don't care anything . There is supervisor in dubai airport is screaming to customer like we came to his house. He almost
STOP 🛑 treating South Africa as 4th world country The existing buisiness JNB lounge is tardy old world and out of date to the say the least 😫To add insult to injury the temp lounge currently being utilised by Emirates at ORT is A 3rd world Dump . I’ve just been offered breakfast 🍳 from a microwave 🤷🏻♂️What the Hell 😳 Emirates catch a wake Next time I will rather pay the Extra and fly Qatar 🇶🇦 Airways !!! Really poor and disappointing show Emirates !
I have just had an absolutely atrocious experience with your staff at Zurich airport. I arrive and buy my ticket 2.5 hours before my flight and see that I need a new pcr test before I depart. Your staff then inform me that it’s takes 24 hours to get the result of a pcr test and that they are unwilling to help me even rebook the ticket I had moments ago bought. After I was carelessly turned away in tears, I soon after find out from passersby outside that it only takes 45 minutes to get the result of a pcr test in Zurich airport (which I then rush to get). I ultimately end up missing my flight due to the gross incompetence, lack of basic knowledge and service by emirates staff. Had your staff even been remotely aware of the operations in the rest of the airport, I wouldn’t have missed my flight and wasted 1381.45 CHF all the while I have family members in hospital waiting for me.
The most bad and cheater airline . They have unfear rules . The staff very bad attitude. If you ask question you will be in trouble and guilty. No respect and they don't care manager or police they don't care anything . There is supervisor name omar in tunisia airport is screaming to customer like we came to his house . He almost hit me beceause I told him I will complain about you . That's shame and poor . Even free I will never travelle with emirats airline .
Disgraceful overrated company, everything about it is so god damn frustrating, don't fall for their PR moves, there is far better service elsewhere at a much lower cost! This reproduction of an airline is a miserable attempt at wanting people's money that is all, nothing about it is refined or glamorous, this is a depressing place.
Excellent customer service by Vivian. He provided all the information I was looking for. He was Very patient and helpful answered all of my questions without any hesitation. Very polite and approachable. Thank you vivian. You are making a difference.
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