Review Time
I've been trying to deal with this company for over 4 months now. I purchased and engine and transmission, the engine arrived and although not what it was advertised, it did work. When I wrote a review last time, I was notified that I would be receiving a replacement transmission. When I called to find out where it was at, I was told the warranty was no good, even though I have an email stating I had a 1 year parts and labor warranty. I don't know what to do short of hiring a lawyer to try and get my money back and sue for the 4 months of down time.I wish I would have done my homework on this company, I've never been lied to and given the run around so much in my life.In my opinion if you decide to deal with this company, know that you are getting involved with deceitful, lying, manipulators. I was told my warranty was no good because the transmission wasn't installed within 10 day's of receipt. what does that have to do with the 1 year parts and labor warranty I was supposed to have on my purchase. This company is a poster child for why you need to deal with local business's and not someone on line.Tony W. Schmidt
Complete scam company, scam 3rd party buyer and scam transport company. We ordered an engine that the transport company "lost" for 2 weeks. E&TW still took our money the day we ordered the engine. No one could give an answer, no tracking, customer service is non existent. When I finally requested to speak to a supervisor, the rep told didn't have one. Didn't have a boss either. Once the engine was found, the transport company had it sitting in Salt Lake City for 5 days, with no explanation of why. Once we received the engine, it was an absolute piece of junk. Unusable. We filed a credit card fraud claim which resulted in the owner of the transport company screaming at me, how dare I file a claim. Took 2 weeks to finally have the piece of junk removed from our property. DO NOT ORDER FROM THIS COMPANY!
Shipped me a 4.6 Ford engine that arrived completely covered in grease and dirt, wiring and accessories were just randomly cut off. no tags of any kind on the motor My Mechanic was very backed up and took about 2 months to get it installed. Engine was locked up with bent valves and bad timing chains. Claimed warranty and was told that i did not get it installed in the 30 day period so no warranty would be valid.Fact is that the engine was untested and junk. should not matter how long it took to get installed. this company is a complete SCAM. I am out over $3500.00
The engine arrived with a broken valve cover, broken vvt solenoids, broken camshaft sensors, broken coolant hoses and fittings feeding and returning from the turbos. We ordered the engine on July 25th. At that time we were told the engine would arrive to WA in 7-10 days and the engine would receive a thorough QA/QC inspection prior to shipping including running the engine on a stand. After the 7-10 days passed we checked in weekly for updates on the status of shipping. We were given a variety of excuses, including extra time needed for QA/QC and an issue with your shipping company going out of business. The engine arrived on August 28th - over one month after we ordered it. That very day we had called for an update and were told the engine would be shipping soon?! After the shipping delay we had to wait for the shop time to free up for our mechanic to install the engine. The mechanic called and said it would have been impossible to run the engine on a stand prior to shipping with all of the broken parts on the engine. He further stated that the engine was properly crated and well wrapped and that it was very obvious the damage had occurred PRIOR to shipping.
Engine is damaged when received and full of water, I have called several times, I get told i will be contacted about the damaged claims/warranty. And yet to ever hear anything back about it. Have talked to them multiple times and still 3+ months and still waiting to get engine replaced or refunded.
They charged me $1580 x 2. Expecting engine in 7 - 10 days. A month later $1580 was charged and no engine. I called Bank of America- Dispute. They then deliverred the engine. I checked my balance. I was given my money back. So I paid again. Bank of America mailed me a declined claim and added the first charge again.
I would not recommend doing business with this company due to their UNETHICAL business practices. They have hundreds of online complaints. DO NOT ORDER ANYTHING FROM THEM. They do not give full refunds for cancelled orders. They charge you a25% restocking fee. How do you claim to "restock" a product that NEVER left your possession? I canceled within 2 days of completing my order. I was informed even if I cancelled on the same day the order was completed the restocking fee would be the same. This cost me $338 for NO service or product. This rule is buried in their warranty policy which does not even come into play until you receive what you pay for. I am also reporting them to the Better Business Bureaus/Dept of Consumer Protections for both Virgina and Wisconsin to possibly prevent someone else this heartache!
This company will mislead you in order to profit.1. shipping times are fabricated, and in no way will be anywhere near accurate. if you chose to cancel you will be charged a 25% fee, but that is hidden until the return is final. In other words they will hold off shipping until you are mad and cancel and then collect money for no service or product.2.Free shipping of the engine but to return the core they will quote you more than what the core cost. So this is not an actual core charge it is an additional fee unlike a reputable business with an actual core charge. This is not how reputable sellers deal with cores so this is just a way to milk another $300-500 profit.3.absolutely no communication from anyone unless you threaten. The shipping department will keep telling you that they have escalated the issue but this is a stall tactic. This is intentional stall tactic to try and get the customer to cancel. DO NOT CANCEL, dispute with your credit card company!!4.warranty registration is set up as such it is very difficult to activate warranty, and I am sure if I need to use my "5 year warranty" we will never get a resolution.
`I purchased an engine from ETW followed all their stipulations my mechanic installed it and found it needed timing chain and gears, they were notified immediately and said they were going to send a replacement engine, still waiting and this was on 5/6/2023, offered many solutions to rectify the situation, made numerous calls, sent numerous E-Mails and my Mechanic has done the same and still nothing. They have cost me thousands in lost earnings because I do ride sharing. My vehicle is a 2010 Buick Enclave and the motor purchased was a 3.6 liter V-6 with supposedly 81,000 miles. Now I have to file a lawsuit to try and get the 3300$ it has already cost me. I would not recommend doing business with this company. They have no ethics. Clifford Edwards Ohio
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