Review Time
Let me open by saying we are a small family owned Independent used car dealer. We ordered a motor from Engine and Transmission World on March 3, 2023. The motor was delivered on 3-13 and installed the following day. Once installed we discovered the engine was knocking and filed a claim on 3-15. After several follow up calls we began to notice signs that things were questionable when no one returned our phone calls. We called numerous times and left many messages and each time the operator promised the claims manager would return our calls but they never did. Their engine was picked up 3-27 and returned back to Engine and Transmission World on 3-30-2023. After a couple months of trying to resolve this it became apparent that our claim was being ignored so we filed a dispute with our bank. On 6-7-2023 our bank informed us that our claim was rejected because the shop we used to install the engine hand wrote the invoice instead of typing it. That was the reason used to reject our claim even after their engine was returned to them. The total cost for this experience was $4730.00. What was learned. FIRST; before you order an engine or transmission online read the reviews-all of the reviews. That one thing could save you from major headaches. SECOND; use a credit card rather than a check card. A credit card provides the buyer more protection than a check card. THIRD; read the fine print. The mechanic we used is a one-man operation and one that we have used and trusted for over 20 years. To question his knowledge and ability was unthinkable. If you've had a positive experience buying from Engine and Transmission World I'm happy for you but before you buy look at the online feedback as well as the BBB reviews and you'll see that a majority of the reviews are negative.
I purchased a used 2015 Chryler 200 engine from Engine and Transmission World on 2/28/2023 for $3,130. As of 3/9/2023, they had still not shipped out the engine or provided a tracking number, and I decided to take another route, so I canceled the order. They said it usually takes 5 business days to issue a refund, and on 3/17/2023 I e-mailed the order cancellation e-mail to request an update. I did not receive a reply so on 3/19, 3/21. 3/22, 3/23 and 3/24 I called and asked for an update from the customer service/warranty department, ext. 6. The lady on the other line gave the same answer, each time, they had heard nothing from the accounting department but would e-mail them to get an update and get back to me. They do not have a number they will give out to escalate this. After an order is canceled, they are required by law to issue the refund in 7 days, it has now been 15 days. I believe I was a victim of fraud. I was fortunate that I was able to get a chargeback on this purchase from my credit card company. Do NOT buy from this company, you are likely throwing your money away!
Horrible company. Took 6 weeks to receive the engine.Took 2 weeks to get the warranty lined out. Now after 3-4 weeks of going back and forth with DALE, they will not pick up my core or give my core charge refunded. No help with anything. Screw this place..
This company is the worst to work with. They were great until I paid for the engine. It took 25 days from the date of purchase to receive the engine. The 'fully refundable core' is a joke because you have to pay to ship it back. Core is $250 but cost $379 to ship it back so cheaper to trash it. Called multiple times with questions around that. The customer service reps hung up on me several times and I was polite with them. Now that the engine is installed the oil pump is bad and same thing, transferred multiple times only to get disconnected after 30 minutes on the call. Still not resolved. They claim they will reimburse me for the oil pump but noone can tell me what they will reimburse. Warranty said they will pay for it but they are not sounding like they will pay full cost to cover the repair. I would recommend finding a different company to purchase from.
Have a customer that purchased a 2010 ford edge transmission that had 60k miles on it. they paid 1400 for the unit. when we received the unit, it looked like it had been sitting for a while.had a ton of rust on the transmission case. we installed the unit correctly and on the first road test the transmission had a shutter. we notified the customer and then called sancho and the warranty department regarding the issue. they started a warranty claim and then never heard from them unit i finally got someone on the line in the warranty department stating that the woman who originally started the claim got fired and lost alot of files. then i received a email 2 weeks or so after saying that all my emails and calls ended up in spam. so they asked me to email invoices over again to another email address. now the warranty company has voided the warranty and stated they did so because a transmission filter was not changed within 1000 miles from puting the transmission in. we have only put 10 miles on the vehicle since the transmission has been put in and also the filter cannot be changed because it is a split unit. if you were to change the filter you might as well have the whole unit be rebuild. this couple are disabled and live off of a disabiliy check and have been saving their money to get their car fixed so they can actually drive it and go to their doctor appointments. Engine and Transmission world especially sancho you better count your days cause karma comes right back around.
Man this is the worst company to do business with. They are great for taking your money and then get ready for disappointment. So it took almost 3 weeks to get the first engine shipped to my mechanic. After having the mechanic install it and return my vehicle it immediately overheated the next day. Found out that the engine cylinder head had a crack and coolant was leaking into the engine block. Reported the problem to this company. I had 37 emails and dozens of phone calls to their warranty department and it took almost 3 months for them to send me a replacement engine. I asked them to keep me updated on the shipping process once they had the information and they never bothered to . I was hung up on placed on hold told a supervisor would call me back and none of those things seem to happen . I ended up having to call their customer service number and spoke to a customer service manager who in turn just put me through to the warranty department without so much as letting me know he was doing so . After Multiple emails multiple phone calls multiple photos of different invoices mileage Etc. Got the engine installed seems to be running okay but now it's been almost a month since I've sent in my labor claim for installing the replacement engine and I haven't heard a single word from this company. I would not recommend doing business with this company even if they gave you the engine. After doing more research on them I found out that in 2017 they were being investigated by the Better Business Bureau of Michigan and had a mult i-person lawsuit for their business practices. Please do yourself a favor and steer clear of them and any of their businesses that they own or do business with which is multiple companies.
These people are crooks and scammers. IF you get an engine it will be JUNK. They don't honor their own warranty. We have been trying for 5 months to get them to reimburse us for the labor charges from the 2nd engine they had to send bc the first one was crap. All they do is avoid and lie. DO NOT BUY FROM THEM!
Absolute scam business !! all positive reviews were written by employees of E&TW, Paid top dollar for 5.3 with 60K , received (after 4 months) a junkyard motor with over 150k miles, junk. after spending an additional $2500 rebuilding sent in warranty claim for "warrantied" parts, never heard from them, never received reimbursment. DO NOT BUY FROM THESE CROOKS.
Sancho is a pathetic excuse for a manager. I filled in the information that was asked of me for a quote, I properly input the information and ordered the part that they had quoted me for. I receive the motor and it is the wrong motor and Sancho decides to tell me that I picked the part, telling me that I owe an additional $1,000 for the correct part as I picked the wrong part and the customer picks the part - per his statement. Sancho clearly doesn't know how his company operates. Meanwhile, they were all too fine with telling me they will not pick up my core and also not wanting to refund me for the core charge when I didn't even want to keep the extra motor. Bad bad company and I will never use or recommend them again. It took over a month to get any correspondence and I have had to call them over and over again in order for the representative to forward the notes of my complaints to these idiot managers and finally get a response from them.
Ordered an engine, from Engine and transmission world. Waited three weeks, and they sent the WRONG engine. Told them of the problem, and the had a guy named DC Baker email me. Would not answer calls(first red flag). Finally told me that they could not differenciate between California and Non California emissions. Said they would pick up the engine. Picked up, no credit. Emailed and said weather was holding up refund. No more contact. Me, being smarted than the average bear, had put it on a credit card. Disputed the charge, and credit card gave me my money back. Then they said it was delivered in good condtion, and returned in good condition and gave me partial credit but were chargeing a 42% restocking fee! Even though THEY had sent the wrong engine originally. I am currently trying to get the rest of the charge refunded. What a scam company! DO NOT, DO NOT, deal with this company. They give shysters a bad name.
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With economy being good or bad we have to save money where we can, and you can save hundreds and possibly even thousands of dollars by getting used engines or used transmissions to repair your car or truck. Here at Engine and Transmission World, we offer you a chance to save money along with the safety of purchasing used car engines that have been certified. This means that these car engines and car transmissions are guaranteed. Whether you're looking for Toyota used engines or Ford used transmissions, you can save by purchasing certified products for your truck or car. The best part about purchasing used Engines or Car Transmissions is that they're always OEM replacement parts and 100% Guaranteed!!See more
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