Review Time
Bought an engine. My mechanic had a motorcycle accident then dealt with covid before getting the opportunity to install the engine. Upon engine installation, when he turned the crank by hand he noticed the engine would not turn. After further evaluation and taking pics inside cylinder found the engine timing is off and the pistons are hitting the valves. These folks refuse to talk to me or my mechanic. Very poor customer service. I will not be using them any longer and this is the 3rd engine I have bought from them
Horrible products and service. We got a used engine for a Ford Ranger from E&TW and it blew up a little over a year later. Rods came lose and the pan had dents from the inside out. When submitting a warranty claim, they give you 5 days to collect all the information they need or they void your warranty altogether. We tried to dispute submitting our information passed the 5 days and spent a month and a half wasting time with empty promises of following up with management. Never got an email saying it was voided or a phone call like they promised. Kim refused to let me speak to management and hung up on me because I asked. I'm sure it was to protect her job because she was useless in the entire process.
I placed an order on 12/29/23 and needed to contact CS to update the delivery address. I did so within minutes of placing my order. Received an email with the the correct shipping address and I confirmed the accuracy. I assumed that everything was corrected. On 1/10/24, the BOL was sent to the shipping company and the transmission was delivered. Unfortunately, to the wrong address, states away. I contact CS and get the run around. I am told I can pay for them to pick it up and reship it (shipping is free initially) or I can return it minus a 25% restocking fee and 2 freights. I should not have to pay for their mistake. They have no interest in correcting their error and the person I am communicating with the Shipping/Tracking Manager. His email responses are unclear, not pertinent and non helpful. My company has ordered 5 transmissions in the last 2 months and this is the only one with an issue and the lack of interest in fixing their wrong is astounding.
I ordered a used engine and paid in full including the "so -called" core charge. After a month of calling and checking to see when the the engine would be shipped, they replied another week. So finally it shipped and another week later it finally showed. After the engine was installed, we started trying to get a return address for the core to be sent to. After another month of calls to them, they stopped taking my calls and apparently the "core charge " is part of the price of the engine. I would like to sue them on principal if nothing else, they suck!! Don't buy anything from them, they are crooked!
Would not recommend at all. Money is taken from the account within 24 hours, but as you request information- like tracking, you are given crumbs…. Delay is trucking. Eventually all my calls sit in a que and go unanswered for 30+ min. Tried getting to speak to a manager, without success.A file has been claimed for fraud against this company with my banking institution.
1st the price was reduced $100 and then there was another $100 added to the core charge. That got cleared up and when I was apprised there would be an additional $150 for delivery, I chose to cancel the order. The item was never taken out of stock, not shipped. Yet they deducted $333.50 from my refund.Now I fear that they may use my credit card for their use illegally. Does this mean I need to change my card? I fear that. There should be legal actions available to protect me from this type of customer treatment.
I have been getting nowhere talking with EATW's warranty dept. I ordered an engine in July at a cost of over $2000, received it about a month later. I was shipped a motor full of water. Fasteners were rusted to the point of breaking off. The front cover was cracked. I returned the motor, and received a credit of only $851. I am out over $1200, and can't get anyone ith any authority to talk to me.
This people are NOT legit ,plain and simple!!! the are running a company that does 20 percent legit business so they can manage to stay on the website and NOT to get cancelled and 80 percent SCAM ,do yourself a favor and order from somebody else .the warranty wont work and refund is non existing .
Do not order from this company, I have been dealing with them for 2 years. They sent first engine and it lasted one years, thank goodness i filled out the warranty paperwork on time, but they still tried to not honor it. It took 6 months to get a second one and it is worst then the first one. We have already had to spend 4600.00 plus the cost of the engine, and it still doesn't run and has several issues. Please stir away from them you will get nothing but the run around, they are very rude, they are scammer, beware.Now I sit with a 2011 Ford F350 and doesn't run, still making payments.From other reviews I have read, when an engine does show up it is usually a piece of garbage with no compression in some of the cylinders or other major flaws. This seems to be a continuous issue with this business. They are not even worthy of one star, but no other choice. Please DO NOT Order from them.
Engine and Transmission World is very quick to draw the money from your account.That is where the quickness STOPs. ETW sent me a pic of an engine on a pallet ready to ship the first day. Ten days later still no tracking number was sent. I called and was told they had to pull the engine?? They, (Engine Transmission World) are living off the 25% they charge for cancellation. I decided to cancel the order because I needed the engine sooner than they shipped it. They kept $464 saying that it is a restocking fee. Why are they restocking an engine that was not taken out of stock. They are behaving like thieves.
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