Review Time
Horrible Customer service, we have ordered an engine 3/21/23, they told us 14 days, it is now 5/2/23 and still no engine, no one can give me an answer, just keep transferring me to people with full Voice mails!!! This is not the first time but it will be the last!!!!!!
Worst experience of my life, long story short. Took 4 months to get my engine, when it finally arrived it was literally a junk yard motor not even usable. Took another 1.5 months to get a refund of $2900 minus $150 residential shipping fee. I don't know what happened to this company Engine and Transmission World as I had bought from them before in 2015 and my experience was amazing and that's why I came back. Never again......
DO NOT USE THIS COMPANY! Their website and Facebook is nothing but deceiving pictures . We were suppose to get a rebuilt motor for our Dodge Ram that we order back in January and what we actually got in MARCH! Was a chopped out piece of junk and after over a month of trying relentlessly to reach out for a refund they only gave us a partial refund and charged us 1700 for shipping!!! I have attached pictures of what the replica was suppose to arrive and look like as opposed to what actually arrived!! And I never once could get a manager to contact me via phone or email and every single file time I tried to contact them I was hung up on. It’s been a awful process that I’m still dealing with and now having to reach out to attorneys and our local news for help.
Ordered a engine on 02/21/23, expecting to get it 7- 14 business days, finally on 3/10/23 I got a message that there is a slight delay due to weather but should be shipped soon, 3/15/23 I received a message that the engine is on the truck and they were waiting on the tracking number, after that I got nothing from them, on 4/3/23 I contacted them they told me that it will be shipped 4/5/23, on 4/7/23 no confirmation from them so I called them and all they said was it was not shipped yet and couldn't tell me when it will be shipped, the manager in shipping was supposed to message me and to this day nothing yet, I have been calling every day now but can't get a straight answer from them, I will never do business with them again.
A total scam of a company hands down the worst customer service I have ever dealt with, ordered and paid for an engine for my van, and after 3 weeks of no emails or calls, I send them an email asking when I might see my engine, I get a call from a very rude man asking what my problem is? (plus that engine with the exact same mileage is still available online) so I explain in detail their website says 7-14 days and I would like to know when my engine may be delivered? So I can get my work truck back on the road! He responds that they have up to 60 days to get it to me by law as well as a few undesirable statements! So I respond with I feel their warranty is probably not worth the toilet paper it is printed on if they are going to make me wait as long as the law allows! His next statement is maybe you should cancel your order, I reply with email me the paperwork for canceling, have a nice day, Bye. This is the only response they sent in a timely manner! and I had it back to them within an hour of the end of our conservation! 3 weeks go by and no credit to my bank, or email response to my cancellation. So I call my bank to dispute the charge, and they tell me Engine and Transmission has 90 days to respond so now 3 months after the cancellation notice they still have not returned my $3700.00, so I call them and they tell me because I am disputing the charge they will not return my money as long as I keep the dispute going! (like I should trust this con man company) so I call my bank and they tell me they have to wait 90 days for ET Worlds' response. I am now 90 days from my original order and they still have my money! Do yourself a favor and buy from LKQ, I ordered the same motor with the exact same mileage from them the day I canceled with ET World and had it delivered to my shop in 4 days! Do yourself a favor anybody but this shitshow of a company!
DO NOT DO BUSINESS WITH THIS COMPANY!!!! It is a living nightmare!!! Ordered a transmission for a Chevy Malibu. Took months to get only to receive an incorrect transmission. They would not send a replacement until it was returned. Second transmission was also incorrect, basically the same one sent the first time. Finally received the correct one, programed it and transmission failed. Ordered the transmission in Oct 2022 did not receive the "correct" one until Feb 2023 - which failed.Ordered and engine. when engine arrived there was a hole in the oil pan, throttle body and intake manifold were broken and could not be used. Call warranty department and was told those parts are not covered under the warranty.This has been a complete nightmare!!! Please don't risk it!!!I am also reporting them to the better business bureau to possibly prevent someone else the heart ache!!
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