Review Time
bought engine in Sept of 18. Within a week a major component failed. My mechanic said it should be covered/considered part of the engine block, engine-transmission claimed it was a blot on piece (not covered)A week ago I called because i was having severe motor problems. Despite a 5yr, 50k mile warranty being advertised everywhere, they told me i had no warranty because i never "activated" it. Mind you, within the 1st week I filed a claim against them for the failed part they claimed was "bolt on". Nothing in my email receipts or instructions said ANYTHING about having to activate a warranty. I talked to a few mechanics and, obviously, they never heard of such a thing either. Further, why wasn't my warranty "activated" once i filed my claim within 2 weeks of the motor being installed? They simply do not back up their advertisements, at all. Now i have a blown engine that lasted me only 1 and 1/2 years.
3 months still do not have a motor that is ok.This is by far the worst customer service I've ever heard of. Just transferred person to person no help had multiple people just hang up on me. I really really wish I would have went through someone else. If your reading this please dont get stuck loosing your money to these people
I spent $17,000 on a the 2 Diesel motor from these but holes. Now, I need a third. I purchased a motor, was bad after the install, they sent a second motor which failed after install and I had to hire mechanic to do repairs just to get the motor going, I drove it a few months and Now the second motor went bad. I’d like see the owner get slammed by the State of WI attorney general.
i purchased an engine and paid $700 more for it because I thought the warrantee was worth the extra. the engine came and was in the process of throwing a rod. I filed a claim and received a different engine with some damage to it. I asked for instructions for the install warrantee. I had installed the first one myself. They told me to send them an estimate from a certified shop, which I did, for $1500. In about a month I was refunded $440 for the install. Lots of emails went unanswered. I finally got ahold of warrantee department and was told, "we use the standard time book amount of 8.5 hrs. at $50/hr." So, I was confused as to why they needed an estimate if they were going to use a general time study rate. Had I known that they were not going to pay the cost of install, I would have done it myself. by not being clear, I lost over $1500 between the first install and paying a shop for the second one. Not very happy about the process. they could have just said, we allot 8.5 hrs. here is your check for $440 and I could have done it myself.Bottom line, not really a warrantee, more like a subsidy.
At the request of my attorney i am writing this review! 3 months ago I purchased an engine from these people for 2800.00 dollars. Paid 800.00 to have installed and the engine was bad. Called roughly 50 times and sent no less than 40 emails before anyone ever responded. I sent in diagnostic report from mechanic as instructed and was told by Scott that a replacement would be tested and sent out in a week. That was almost 3 weeks ago! The shop that has my truck is now charging me 100.00 dollars per week storage and will still have to pay them an additional 800.00 Dollars to have replacement engine installed so right now my loss is 4800.00 dollars. This Friday I will be filing a civil suit against this company! I urge no one to buy from these people they are Scam artist. Scott is a liar, and chad whyte will not return your calls or emails. I have asked for management to contact me numerous times still nothing! by far the worst customer service that I have ever seen!
I ordered an engine for my 1998 F150 pickup on Aug 13, 2019. It says on the website it will delivered in 7-14 days. It is now Aug.28. I have heard nothing. I have tried calling 3-4 times, all I get is a recording that repeats with several different voices. I am not an impatient person, but I have need of my pickup to be repaired. I am a teacher and live in the country, besides having to get to work, I also take my 3 grandsons to school. This is not my idea of a properly run business.
i ordered an engine 1997 geo tracker i live in hawaii and they charged me an additional 450.00 to ship it which was ok they asked the vin and mileage i provided that .however im installing this in a 1986 suzuki samurai .which i had professionally upgraded to this larger engine i lived in cali and had to get the car inspected and approved and smogged sin it was not the original engine well it passed they assigned me a plate on the post designating the engine switch and no problems with licensing or smogging the car i moved to hawaii again no problem licencing and passing a safety check .however they scammed me never sent the engine took payment .then late refunded my money never told me and said the motor got damaged in shipment . a lie they are also SW ENGINES .and did the same thing to me ordered an engine told me it got damaged in shipping and no more replacement engines they are rude hung up on me . lied i went on line they still had that same engine after all this ...i wish i could personally go visit them and have a one on one personal chat with the a holes who laughed and hung up on me .totally unprofessional.they think its funny to screw people around .what do they care what i do with the engine its used .i wanted a spare .this is a common engine conversion for suzuki samurais ..i would have waved the warranty .if that was the issue .but the would not allow me to talk and find out the real reason the jerked me around .............this caused me to loose another engine from another supplier .they can go to hell im really upset.ive been in auto repair for 50 years since the 60s had my own shop for over 30 years in california .ive never met bigger jerks than these i hope they read this and have the balls to respond .
Out $1100.00 dollars and then some. I honestly don’t know how these people can sleep at night. But in my heart of hearts I know that what comes around goes around. Hard earned money that this company (scammers) are taking away from good honest people. My hubby and I busted our butts putting the engine in on our Dodge Ram Truck on hot,humid Georgia days in mid August 2018. The issue we had from the engine was a cracked block. Antifreeze was mixing with the oil. But the engine was running fine. The WARRANTY is a joke people. We have tried to contact them via phone and email. When trying to call, it will ring and ring and ring. We called on three different phones at the same time and still no one answers on the other end of the so called WARRANTY department. Left 2 Voicemails at 2 different times. No callbacks. Nothing. I regret not having done my research BEFORE we decided to purchase the engine. Boy did we Learn a lesson here. RESEARCH before buying. These days, you can’t trust ANYONE. I TRUELY hope if you are reading this that if you are looking to purchase an engine or ANYTHING from these bleeps, you will move on to ANY other LEGIT company. I rate them a ZERO ZERO ZERO, because they don’t even deserve a 1 star.
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