Review Time
I can only share my experience, which was positive. I had issues with ULEZ and Dart Crossing, but when I contacted the service, they were extremely helpful and resolved everything quickly. I appreciated speaking with a real person who was understanding and provided valuable advice. While it's easy to criticize, it's also important to acknowledge when things go right.
I received a fine from a company claiming I hadn't paid the toll during my visit to Hungary, although I have a receipt. My attempts to contact them were frustrating, as I struggled with their automated system and language barriers. When I finally reached someone, they were unhelpful and dismissive. This feels like a scam. I regret downloading their app and paying through it, as it seems to have created more problems than it solved.
I purchased a valid Hungarian e-vignette through the official app, entering my vehicle details correctly. Two months later, I received a penalty notice, discovering that the country code was wrong. Drivers who pay for valid vignettes shouldn't be penalized due to app errors. Now, I am stuck in a lengthy dispute process.
I received three notices from Hungary about a vignette I purchased with the wrong license number. I responded promptly with the correct information but only received a delayed reply. It's unacceptable that there is no quick way to communicate with them regarding these issues.
What a way to run a business. On May 9th and 14th 2022, I drove I gather from the EPC invoice, through a toll at Boliqueime, Algarve. This with a hire car. I always pay the hire company for any tolls due, on returning the car. On June 18th, 2025, I received an invoice demanding payment of £3.06 p for the Toll. £15.64 adsmin fees, £43.32 for Admin costs. Total Invoice: £62.02.Never having heard of EPC, I thought the invoice after 37 months to be a scam. I contacted the car hire Company and was told to contact EPC. This I did by 2 telephone calls to 02072889740. Both times they said they would sort it out with Appeals. Yesterday I received another pay now invoice for a £74.45. A further penalty charge of £12.73 for delayed payment. This in spite of my being in touch with a contact at EPC who told me it would be sorted out. The whole company from what I read in other reports seem to operate on a highly immoral plan. Do not tell the client they owe you money until sufficient time has elapsed for EPC to claim penalty costs. Even delay in reply to inital queries and then have the nerve to increase delay payment charges. This Company needs someone to investigate their method of working. Obviously I am just one of many, being taken for a ride by this Company. This is not a way to run a Company and the Directors should be made aware if not already aware. Incompetence at best. Hopefully no more. I have retained copies of all contact with EPC
So so bad. I was issued penalties despite having paid the relevant tolls. This is not the first time this has happened - so I knew not to delete receipts. Even after you provide evidence in the form of receipts these guys will keep issuing and doubling the fines for weeks. When I did manage to eventually speak to someone at EPC Plc about this they told me that none of their systems can "speak to one another" and errors such as this can take months to work out and there is nothing they can do. In the meantime the notices keep coming piling unnecessary pressure on innocent people. Utterly shocking. Whatever public bodies procure these guys to administer on their behalf need to have a good look at themselves.
I don’t know if this is fraud or not. I have received a penalty letter from the Hungary after two months. I have travelled they telling me you have both vintage wrong category witches they ask me to give them the number plate which is I have provided so how it could be a wrong category that’s their job to confirm which category my car is how will I know it
Received 2 toll charges for tolls that I had already paid at the time of using the toll bridge. Pain the first one (£7) thinking I'd made a mistake for my Southbound journey. Did not get any initial warning for my Northbound journey and the first notice I had was a £50 charge of admin fees without any prior letter or notice?!
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