Review Time
Travelled 18th and 19th June 2025. Had no account to pay for the Dartford Tunnel crossing so I phone Dart Charge call center. They took my Visa card details and I agreed they could book the amount for the crossings (total 5 pounds). In October I receive a pentaly notice for both crossings (37.50 pounds each). I phoned Dart Charge several times. They found the payment they had booked it incorrectly. I still had to contact several times. Sent a Objection letter to EPC plc also stating my Visa payment. The whole experience, on-line, poor quality call center, and difficulty finding out if the penalty noticies have been cancelled was /is very stressfull. In all a poor system: The service provider has pushed the collection of monies to a private company and there seems to be little or no communication between them. If you can keep away from the Dartford Tunnel and EPC plc.
After arriving in England by boat from the continent in June 2024, we accidentally took the wrong turn and entered Tyne tunnel southbound, turned around and only 3 minutes later entered again northbound on our way to Scottland. We didn´t even realize there was a toll fee. in October 2025, roughly one and a half years later, we received two bills amounting to well over 200 € - a little less if we payed in time, which we did!!Now, one month later, we received another two bills saying we hadn´t payed, which is simply not true.Considering all these complaints, it seems, this is either simply a "moneymaking system" or - in the best case - a disorderly booking system. Absolutely annoying!
They send you an invoice to arrive AFTER the end of the payment deadline! This is simply a rip off. The day of reception of the invoice should, of course, be the first day that the period allowed for payment starts!This is modern-day highway robbery. Simple as that, and it's a shame for UK authorities to be connected to such a scheme.
Absolutely horrendous company to deal with. I received a fine in May, which I paid within 3 days. Yet despite this, they continue to send me ever increasing fines. I have emailed them proof of payment and called them several times. They promise to have a supervisor call me back, but they never do. Last time I requested to speak to a supervisor and the operator flat out refused to transfer me. Still waiting on a call back, months later. If I could give them less than zero I would.
Unprofessional company. Phone number stated on the letter doest exist. Refers to some strange website where logo doest link together at all. Looks like a scam. Claim was rejected within 3min. Still have no idea what was the fine for 2y ago and where is it from
Hi Everyone,I would have given NO stars ⭐️ if that was an option. I received a collection letter on the 10/03/2025 for a fine dated 08/09/2024 nine months later. I went to their website to state my case and to my disbelief they don’t have an email address to send my query but instead offered a few pre ordained questions to use and a UK telephone number and believe it or not a FAX number. It’s 2025 and they offer a FAX number maybe a telegram service or Morse Code service should also be options so it’s made almost impossible to communicate or deliver myside or complaint. Laughable if it wasn’t my money!! I made my case through the limited options available and when I received on the 06.05.25 the refusal answer the price had increased by €4.50 on top of the original fee requested. It’s not a fraudulent entity but simply a company employed by the Toll operators in many European companies and governments throughout Europe for collection of outstanding tolls with very Excessive Admin fees. They answer to nobody therefore the have limitless power so they don’t offer a seem less process for the payee which are all of us. They instead offer Fax communication as an option to strongman my point and a telephone service which if you don’t accept their recording option they tell you to hang up. A terrible customer service company with all the power and basically no one to answer to. Strange also that EU countries use a UK company to handle their toll affairs considering the UK decided themselves to leave the EU. Thanks Alan
Absolutely useless, I have been in contact with them I don't know how many times( I've lost count) for 2 apparently unpaid tolls in ireland from January of this year. I have paid and sent evidence I've paid. Received 2 letters with 2 fines for unpaid tolls today and I'm just fed up, the issue is not on my side as the money left my account and cleared the next day. I've contacted them again today and got they will look into it. I'm losing my mind with this crap. I won't be paying any fines as I paid for 2 trips as I do everytime and has never been an issue until now. Useless useless company
Paid a parking ticket abroad, got home received a letter from them asking for £57.80, the reason: did not pay.Challenged them, provided them with all the relevant doc regarding my payment. After a month received a letter saying that I did not pay a "surcharge" -whatever that means. Tried to contact them via email and phone to challenge this; impossible to do so, called them and the representative did not have access to my case.Reported to UKICC.
I received a letter from EPC too, a few months ago, for an alleged unpaid toll whilst driving in Portugal, and I made the mistake of paying up. This was before I checked the toll company's website that confirmed that I had no unpaid tolls to my vehicle. This was also before I read the Trustpilot reviews for this dreadful organisation EPC, and before I saw that this company had also featured on BBC's Watchdog consumer affairs programme due to it's illicit operations.I have now received a second letter from EPC, claiming that I have incurred further violations and have more unpaid tolls to address. On this occasion, I checked the toll company's website that has again confirmed that I have no outstanding charges that need to be addressed. That's good enough for me, and proves, along with all the other poor experiences that the public have had to endure, and the advice given on Watchdog, that EPC are just scammers, despite all their claims to the contrary. I will not be paying.I suppose now, like a number of other people have reported, that because I am on EPC's system, they will just try this scam with me again and again.
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