Review Time
I have just received a request for £44.73 for a 0.53 cent toll charge they said I did not pay in March 2024 but I did pay the hire company as it was over 1 year ago and have had no notification from anyone even though the Hire company had all my details and credit card number this has to be a scam and they are bullying people into paying by threats they are absolute crooks
This must be a scam! A year after a visit to Portugal I have received a notice from Sweden to pay a fine for not having paid toll. Toll charges Eur 5,50 and administrative charges 83,30 eur! Trying to pay this fine I have gotten a warning from my bank that I was trying to pay an protugal based fine to an Hungarian bank?? So I stopped the payment process. Mail gestuurd naar EPCPLC....."Ls,zoals U kunt zien in bijgaande e-mail (openstaande tol opgevraagd bij Vialivre"....Dear Paul, For the period and plate number inserted we didn’t find any pending toll debt.Plate: BI02FLBetween dates: 01/06/2024 00:00:00 a 30/06/2024 23:59:59We remind you that recent trips made less than 25 days ago might not show in the search results. Please verify the information after this period. Register on Paytolls to receive emails when you have pending toll debt on Vialivre and to make its payment easily. For any other queries, feel free to contact us through the following channels: +351 252 004 460 (National rate call) Sincerely, The user support teamVialivre S.A. ", zijn op dit moment geen openstaande Tol-bedragen op het genoemde kentekennummer. Dus deze hele case is een totale scam én alle Tol is al betaald en er staan geen bedragen meer open.De Boetenota 35117-100225902 van vialivre zal niet worden betaald. (Bovendien is het volkomen van de pot gerukt om 5,50 euro aan openstaande tolbedragen te gaan belasten met 83,30 aan administratiekosten.) De datums op de notificaties kloppen niet en het dag stempel van de notificatie was al verlopen bij aankomst. Daarnaast getracht e.e.a. netjes te betalen; helaas staat mijn bank dit niet toe; Het betreft een Duitse bank van een Portugese organisatie die betaling gaat doen op een document afkomstig uit Zweden op een Hongaarse bank!!!!!!!m vr gr Paul Braun"
We received 2 PCNS in November 2024 for allegedly not having a valid e vignette in Hungary even though we had no idea we needed one because we drove from Bratislava for ONE day and we avoided tolls…We did NOT receive any fine directly from the Hungarian authorities giving us the opportunity to pay the fine so how could you lawfully add 50% administration charges on top when we hadn’t had the option to pay the fine?There was no need for the fine to be passed onto yourselves because we hadn’t been given the opportunity to pay it?We had NO IDEA we needed a vignette. We have made several appeals, called this company 18 times, sent 8 emails but we kept receiving the same generic response demanding payment. On 02/01/2025 we spoke to Stuart Hendry the legal manager and solicitor for the company. We explained our genuine situation and he told us he would place the case on hold, read our communication and speak to the Hungarian authorities to ask whether we could just pay the fine amount without any administration costs on top. He said someone would contact us but they never did so we assumed the case was closed down because we received no more letters, emails or communication but clearly this is part of their unlawful business operation to then be able to increase the fines by more than triple and incorrectly and unfairly accuse you of not paying. DO NOT TRUST WHAT EPC PLC TELL YOU OVER THE PHONE BECAUSE IT IS NOT THE TRUTH. THEY LIE TO YOU, MAKE YOU BELIEVE THEM THEN BACKTRACK IN EMAILS AND INCREASE THE FINES.Almost 4 months later we have now received more fines from Trace debt recovery asking for approximately £610 to be paid to them so somehow the fines of £47.24 and £47.15 have increased by £510.14 without warning? What legal authority do you have to do this?EPC PLC did not send anymore letters or follow their own outlined procedures. EPC PLC have now told me i am not allowed to call and speak to their customer service team because they cannot help me and once again demanding payments over £500I will not be tolerating any further unlawful harassment from Trace debt recovery. I will be updating action fraud, contacting my local MP and reporting both EPC PLC to the police because now you are demanding close to £1000 and you will not provide any proof or evidence to backup the fines and PCNs you are sending and no one will speak to us and my emails and correspondence are NOT been acknowledgedThe burden of proof lies with you (EPC PLC) to prove these fines are legitimate, to prove we drove on a road that required a valid e vignette because the images on the PCN could have been taken on any road anywhere in Europe. I need to see proof there was sufficient signage in English and that it was visibly clear to English drivers, driving in a right hand drive vehicle, that they needed a e vignette before driving onto certain roads because we did not see any toll booths or signage or anyone asking us to buy a vignette we just simply continued on the road and we had no idea we had done anything wrong until we received this fine 5 months later.This is the worst, most frustrating and unprofessional company we have ever dealt with and I don’t understand how people can sleep at night when they work for companies who endeavour to scare, intimidate and frighten vulnerable people into paying an excessive amount of money. Surely you must have empathy?I have built a comprehensive case against EPC so if you wish to go down the lengthy and costly litigation process to enforce a foreign judgement against us then we will happily be there in court to defend our case, show all our evidence and correspondence and the judge will see you have not followed your own procedures or acknowledged any of our correspondence and the judge will see you have not acted lawfully or got any legal authority to be demanding almost £1000 and our solicitor has confirmed no UK judge would rule this case in your favour. If you can provide clear proof (as requested on the email on 27/11/2024) that we drove on a road in Hungary that required an e vignette and there was clear signage (in English) and that it was made clear to English drivers, driving in a right hand drive vehicle, that an e vignette was required before driving on the road then i will accept we made a mistake so we will pay the fines of £47.15 and £47.24 directly to the Hungarian authorities but we will not be paying any ridiculous administration costs to yourselves because I will not be paying any money to fund this unfair business operation you have going on because I don’t want to fund your business and risk anymore vulnerable people becoming frightened and intimidated into paying your ridiculous administration costs that you have no legal authority to be charging. If you are willing to discuss this further please ask someone from your legal team to contact me direct
I have a upcoming trip to London and wanted to register my non uk registration campervan, I am not great at online stuff ect, I emailed EpcPlc and got a very helpful adviser called Derya, she was so helpful and sorted everything for me, She was just brilliant, I was so lucky to have gotten her as it made the whole process seamless. Now no more worries, just plan what to see while in London. Five star experience. Declan Slattery Ireland
Seems I am not the only one here getting a letter from Sweden WITHOUT a post stamp. The date of the letter is March 10th, but I only received it on April11th. This is totally unprofessional!!!For such kinds of post you absolutely need to have a post stamp (that shows the actual date)!!!This strange journey of our letter that was over 28 days obviously increased the amount of our fine.Oh, and please dont start replying "postal delivery times are beyond our control". Yes, I know they are. But the fact that there is no post stamp and the fact that we are not the only ones this has happened to is extremely FISHY!!!
They sent me a picture of the front of a motorcycle in Portugal where obviously there’s no number plate, claiming I owe for some toll charge, I went through they’re appeal system saying if they show me a picture of my plate on the road in question I’ll pay it, no response, instead they send another demand threatening debt collection, a totally scumbag company that relies on bully boy tactics
I received a letter from EPC about an alleged unpaid toll charge in Portugal. I produced evidence that I had paid all toll charges to the car hire company. After due consideration they agreed with my position and recredited the charge. Their customer service on this occasion was faultless
2 years ago, 6th March 2023 I gave my UK Registration Document to a Hungarian Toll Booth Operator who erroneously put the final digit of my vehicle registration wrong on the e-vignette. Nothing, Nothing I could do about that. I knew nothing of what they did on their computer system. to It was their job, a paid job, to do it correctly. I am merely a motorist who relies on someone else being able to do their job correctly. I paid for my e-vignette, and now, 2 years later, epcplc are still sending me emails and letters saying that I owe a fine.Despite taking time out of my life to repeatedly explain that the Toll staff, and not myself was negligent, and providing a copy of the original e-vignette, which I still have, the hassling continues. I really have had enough and I will be seeking damages for my mental health should this not cease.The eplcplc replies on Trustpilot are 'submit your evidence and we will look into it.' I've done that, I'm not doing it again and again as they are obviously not being read, and if they are, not understood. My time is valuable, and I will certainly not be paying a 'fine' for someone else's mistake. This does not need 'investigation,' its there in black and white.I have copied my emails to a newspaper and if I get any more hassling from epcplc I will contact the Financial Ombudsman and my local Member of Parliament.
Legally, you are not obligated to pay the fine in the UK because there is no legal mechanism for EU toll fines to be enforced against UK drivers post-Brexit. EPC is a private company, and their letters are simply collection attempts without legal weight. However, if you plan to return to the EU, non-payment could cause problems locally.EPC are trying their luck with this fine—you do not need to pay them. ------------------------------------Having dealt with them previously, I can tell you they are nothing more than amateur harassers. EPC, don’t bother replying with a contact email address—I certainly won’t be following you or your feeble instructions. You are just a company that buys debt.------------------------------------I repeat: DO NOT PAY.Since the UK is no longer part of the EU, Directive 2015/413/EU does not apply to UK-registered vehicles or drivers. However, whether you are legally required to pay an EU toll road fine that has been passed to Euro Parking Collection (EPC) depends on several factors.Key Legal Considerations1. EU Cross-Border Enforcement No Longer Applies to the UK- Since Brexit (January 2021), the UK is no longer obligated to participate in EU cross-border enforcement mechanisms.- EU authorities cannot directly enforce traffic fines against UK drivers through EU legal channels.2. Private Debt Collection vs. Legal Obligation- If EPC (Euro Parking Collection) has contacted you, it means the EU has outsourced the fine to a UK-based private collection agency.- EPC is not a government body—they cannot issue legal penalties but may pressure you to pay.- Ignoring EPC will not result in points on your license, legal action from UK courts, or UK driving bans.3. Consequences of Non-Payment- In the EU: If you visit the EU in the future and rent a car, unpaid fines may lead to issues at the border (e.g., being required to pay before renting a car).- Credit Impact: Unpaid fines from a foreign country do not affect your UK credit score, as EPC does not have the power to register debts with UK credit agencies.- Legal Enforcement in the UK: A foreign fine is only enforceable in the UK if a UK court upholds it, which is highly unlikely for a toll fine.What Should You Do?- If you plan to return to the EU, you may want to settle the fine to avoid potential issues with authorities or car rentals.- If you don’t intend to drive in the EU again, you can ignore EPC, as they have no legal power to enforce the fine in the UK.- If you dispute the fine (e.g., incorrect charge or lack of proper notice), you can challenge it directly with the EU toll company.Conclusion:Legally, you are not obligated to pay the fine in the UK because there is no legal mechanism for EU toll fines to be enforced against UK drivers post-Brexit. EPC is a private company, and their letters are simply collection attempts without legal weight. However, if you plan to return to the EU, non-payment could cause problems locally.
Got a letter from EPC PLC today stating that they have handled my case and that I am entitled to a refund of EUR 155. The funny thing is that it’s for a registration number that has never left Sweden. The car is only used for short trips, mostly sits idle, and is rarely driven. I haven’t even complained about any fines or anything similar for that reason, yet they are very eager to get all my bank details… Scam - Scam - Scam!According to their website, they operate in Ireland, the UK, Hungary, and Portugal…The whole thing has been reported to the police.
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