Review Time
I told the staff at the counter several times that I didn't want an upgrade or additional insurance. The guy palmed me off with a downgraded car as an upgrade. And when I was told that I had to "put down" a £100 deposit with my bank card, I specifically asked again whether only the £100 deposit would be debited or noted. This was confirmed to me several times. And after about a month, they debited me €250.
If you are in the process of moving house your identity may be unable to be verified leaving you stranded in an industrial estate and with no van to move house with. Enterprise saved the day, used them instead.I'm being really generous and giving 2 stars as the previous hire went really well.
Awful experience, would never use again. They outright robbed me of 240 pounds. Car door was damaged upon pick up but strangely it wasnt already noted in the system when I returned the car. Got back home to Australia to find additional charge of 240 pounds on my card for additional products that I was supposedly offered at the desk. That is 100 per cent a lie. The assistant Ilias never offered me any extra products or services and I certainly never agreed to any. He must have ticked additional boxes on the paperwork without telling me. He kept me waiting for 10 minutes to serve me when there was no one else waiting. Waiting area was dirty . Have contacted the customer services team only to be told my request to a refund for their outright robbery has been refused. Would never ever hire a car from them again. Complete theft of 240 pounds.
Europcar failed to collect the rental vehicle as contractually agreed. In fact they suddenly many hours late turned up out of the blue, with the woman driving away the vehicle clutching an opened can of Fosters beer. This was acptured on our CCTV system. No apology, no adequate documentation to conclude the rental. Appalling customer service.
I hired a car from Europcar Glasgow Airport for a trip to London. I got to use a lovely 25 plate Mercedes A class and it certainly made my experience even more enjoyable and memorable. I received top class service from Europcar Glasgow Airport and would definitely recommend them and use them again in the future. Easy return and no hassles. Special mention to Kaj Dalberg-Andersen for sorting me out.
Awful service.... Rang to say they have no cars after I'd booked online. Same thing happened two weeks ago after booking on line and paying my rental... When I pointed this out, they then proceed to say they do have a car....... Made my way by taxi over there (£15)....only to be told that after doing a credit check(which I wasn't previously told about) I'd failed, so couldn't rent a car after all 😡😡😡😡
Terrible experience. I booked and paid for an SUV just three hours before pickup, only to arrive and be offered an electric car I never requested. When I declined, I was rudely dismissed and then told the only option was a tiny Fiat 500 — completely unsuitable for a family.Other customers were facing the same issue, including those who had booked weeks in advance. The staff were rude, unhelpful, and took a “tough luck” attitude with everyone. I was even told it was my fault for booking “too late” — despite their system accepting my payment and confirming availability.The whole experience was chaotic, unprofessional, and completely ruined the start of our family holiday. I had to get a refund and find an alternative at the last minute. Easily the worst customer service I’ve ever experienced. Never again.
Hire car due to be delivered on Friday. No contact since car ordered. No car arrived. The purfleet branch doesn’t accept phone calls. What am i supposed to do? Customer services said go down to purfleet and find out where car is? How can i do that when i don’t have a car. DO NOT USE THIS COMPANY
I hired a car from Europcar for 10 days at a cost of £380. Almost immediately after booking, I realised I needed the car for 12 days instead. I phoned their call centre and was told not to amend the booking — just to call back once I had the car, and they’d add the extra 2 days at £38 per day. Sounds simple, right? It wasn’t.Two days into the hire, I called to extend the booking by 2 days — exactly as instructed — and was told I’d have to pay £420. That’s more than the original £380 for 10 days, just for 2 more days! Even more outrageous, I checked online and the same car was available for £170 over the same 2-day period.When I asked why, I was told the only option was to return the vehicle all the way back to Edinburgh Airport (a 140-mile round trip for me), start a new booking, and drive off again — all for something I was told could be handled over the phone for an additional £80 total.I raised this as a complaint and was told to contact the Edinburgh depot directly. After 5 separate attempts and 5 hours on hold over 2 days, I gave up — which I suspect is exactly what they count on.I went back to the main number and asked to speak with customer service, only to be told:“It’s what the computer says — there’s nothing we can do.”Absolutely disgraceful service, zero accountability, and pricing that borders on predatory.BE AWARE before booking with Europcar.Reservation number:1191262518
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