Review Time
I've never left a bad review for the response to a bad review before! The usual terrible experience that so many of you have described (Europcar rang us 2 hours before we were supposed to pick up the car from Morpeth station saying they don't do pick ups at stations! The 'solution', after much wrangling was a drop off at our hotel, incurring huge drop off fees which they failed to tell us about, but they already had our credit card details, so they just took the money without telling us). The result was we payed over £300 for a 3 day hire, which we had NOT signed up for. I got a generic response to my review (that looked good on the review page) - 'we're so sorry etc, contact customer services on this phone number (didn't work) or this email (bounced back) or via our website (hooked into a loop that there is no response to). So I am admitting defeat and am going to sign it off as a really bad customer experience in which I was cheated by Europcar. But as there is no option to respond to their 'helpful' response, I am leaving another review here. I'll probably get another 'we're so sorry etc' reply to this, but it goes nowhere, don't be fooled!I hate leaving bad reviews, but I am still feeling angry about this.
I booked a rental car through EasyJet after booking my flight to Gatwick Airport. I booked through Discovery Cars who apparently use a company called Keddy who are run by Europcar. After quite a trek to find the rental cars at South Terminal it was there I discovered my car had been booked through Europcar. Somehow during the process and my very stressed self having lost my passport lots of extras were added to my rental without telling me or advising me there as I signed the paperwork. Even when I questioned the girl about the extra £409 she said she didn’t know how much the rental was but there was a refundable deposit. After returning the car £409 was taken from my bank account with no warning and it appears the £78 on my original booking was none existent thank to the added extras I was not told about. When I rang to complain they laughed at me. A very poor service and left me feeling I’d been scammed. I wish I had read the other reviews for Europcar as I would have seen so many other people have experienced the same situation. Do not use this company if you can help it!
Awful company to deal with, truly shocking. They are a whole week late picking up a car and WILL NOT even discuss a collection. Needless to say, the car is now out in the street with the keys in instead of blocking my property. I have let them know but they just don't care. They are unprofessional and pig ignorant. For your own sake, go elsewhere. I tried the link in the BS reply below but like the staff, it doesn't work and means absolutely nothing other than more wasted time
if there where minus stars i would give it -5Ill try to cut it shortRented a Skodia fabia which has a cargo space of 380l. I was given a toyota yaris cargis space of 170l with 2 kids and alot of luggage nowhere near in comparison to size. i got a Brand new car with no working headlights.I emailed them and told them about it and was basically told there was no news of this i dont care basically. dont use europcar they have no care for their customers or safety. heres a snippet below of their comments about the non working headlight.Finally, as per the station comments, no communication regarding the lights issue was found. ''trust me the lights didnt work. what do they mean by this and none of the contact numbers i tried worked to tell them about the fault''Absolute joke of a company. imagine how dangerous it could of been if I was driving back with my family and it got dark before i noticedThanks europcar for your absolute no care and attention
This company is a disgrace. They are hounding me for £40 for admin over a parking ticket which was paid for at Travelodge in Crickelwood in London.we have proof of ticket and hotel stay. They will try and get as much off you with extras as they can get away with. Keep clear of them.
Car was delivered on time from the Gateshead branch but trying to get someone to collect the car is a nightmare. Got a hire car whilst my partners motability car was off the road and in for repair when the garage told us our car was being returned on the 6/03/25 we notified europacar gateshead and was advised that someone woukd be at our address to collect the car no later than 4pm on the 07/03/25 it's now currently 17:24 and still noone partner rang the number for gateshead branch someone answered and she advised we needed to ring the branch and proceeded to give him the exact number he was talking to her on she put him back in the que and noones answering absolute disgrace don't tell customers you'd be there to collect by a certain time on a certain date if you can't commit absolutely diabolical and when they provide a link for me to contact I get through to the end and get the generic message if oops sorry we've ran into technical difficulties its a nightmare
Confirmed that the car was " waiting for me"; took an online payment! I wasted £100 on taxi to get there to collect it just hear that I didn't pass some security questions?? No idea what that was about. Real nightmare service during already difficult time.
I was charged for damage, some minute scratches, which I’m told I should have taken pictures of, despite picking the car up in the dark and only having it for 12 hours where it was almost all dark, driving around 50 miles on main A roads, clearly this wasn’t me however Europcar have charged £500 (!!!!) . Do not use this company, clearly this is an income stream.
Waist of time. Don't book online or better just forget about this company. I've booked a van, done the payment, donee all the checking and rest assured that next day I can sort my business. Wrong, just been called on the morning, they don't have any van available for a week. Shame! Your system/website shouldn't sall what you don't have, is just "you don't give a shit"
I hired a car through EasyJet in innsbruch, Austria. On returning the car, the car hire people told me that there were two scratches on the door and bumper and the total repair cost would be Euro 2100. The excess payable is limited to Euro975, but the car hire people say that this excess is per scratch, making it possible that you would end up paying more than the car is worth. This seems utterly bizarre. No one in Europcar seems to understand how quoting for work works, let alone their own insurance policies. This position is not resolved and is ongoing.
Claim your business profile now and gain access to all features and respond to customer reviews.
Europe's #1 car hire company, offering great prices, great deals and great service. With a large fleet of luxury, fun and standard cars and a wide range of vans, you're sure to get the vehicle that meets your every need. Book direct for our best price guaranteed.
cygnustudios.com
uklandregister.co.uk
boknowsluxury.com
drtintegritytransports.com
666casino.com
pyproxy.com
balancefrom.com
meinauto.de
medbedhire.co.uk
phillipoption.net