Review Time
I’ve had a great relationship with Nottingham, Europcar for over two years, renting most months from a week to three weeks depending on my needs. A new Manager started a month or so back, and whole atmosphere has changed, refusing to extend when I’d never had issues before, grudgingly giving me a higher category car when they were short vehicles ( like he was doing me a favour) and today, TWO days after returning a car to Heathrow - and less than a month after finishing a three week rental with his branch, got rejected by ID /credit checks. Did NOTHING to solve the issue despite there being no issue 6 days ago. Could have resolved it if wanted to as staff do on a daily basis ( calling head office could have been one step) Now have to wait 3-14 days for refund. Went to SIXT at the station and 15 mins later was driving a rental from there. It’s called Customer Service. Cancelled my booking in two weeks and will NEVER book a car thru them again whilst this manager is in place. Too much ego and drama.
Despite paying all upfront and confirming the reservation… when I get to the desk they stated a ‘standard eligibility check’ was required. This is despite turning up with driving license, passport, proof of address, DVLA check code showing no points or convictions, and a credit card with required deposit limit. Putting my details into their system, the result was “unverified”. Multiple employees stated “we do not know what that means” but that there was “nothing they can do about it”. Without so much as an apology, I was told they couldn’t give me a car, it wasn’t their problem and they couldn’t resolve it. To top it off - no refund! Since I booked via a third party, the refund has to be claimed through them (and that has a minimum 20 working day resolution but that’s another issue…). So there I was, with no car, no refund and no compensation. Trip had to (obviously) be changed at my expense & travel back to my house had to be purchased (since the plan was to drive back in the hire car!). No explanation yet received, though emails sent to an address provided to a team “that can maybe see the issue”. All in all, an expensive and depressing waste of time. My recommendation is to find a different hire company!
Be very careful of this company! They delivered a car to me were hours late, but the driver was sitting around the corner waiting for his lift home before delivering the car, was only worried about himself rather than someone with a baby. They marked the documents no damage and I inspected the vehicle and there was damage. They are now trying to charge me for a cracked windscreen, but this was cracked on delivery and I have pictures with the time and date. They obviously employ unprofessional drivers, as he would have seen the windscreen had damage unless he was driving with his eyes shut! I have put a call out a call for a Manager to ring me- let’s see what happens. If you have vehicle KP24FOF - beware there is damage to this vehicle that the company are trying to hide !!
TERRIBLE company!! It’s a scam!!! They won’t be there when you arrive to pick up your car and none of their out of hours numbers will work either!! This happened after a flight delay! Go with Enterprise instead as I did!! This company have attempted to steal my money! Don’t do it to yourself!!! I wish I could give 0 stars!!!
Europcar’s handling of vehicle reservations through the Motability scheme, specifically with Direct Line Motability. Eight days ago, a reservation was made on my behalf by the Direct Line Motability team, but I am still without a vehicle. Despite this ongoing delay, it is frustrating to see that Europcar has vehicles available online for casual customers, allowing them to book and pick up cars at very short notice.This raises serious concerns about Europcar’s commitment to Motability customers. It seems that Europcar is accepting reservations through the Motability team without actually having the vehicle stock available, while prioritizing casual customers who book online. This is not only unacceptable but reflects poorly on the company’s ability to serve those who rely on such schemes for their independence and mobility, particularly drivers with disabilities.The lack of communication and transparency around vehicle availability, especially after waiting for more than a week, has caused significant inconvenience and stress. As a disabled veteran, reliable transportation is crucial for my day-to-day life, and this experience has greatly impacted my ability to manage my commitments.I strongly urge Europcar to address this issue, both in how they manage stock for Motability reservations and in how they prioritize these customers. It is unacceptable for vehicles to be available to casual customers while Motability customers are left waiting indefinitely.Darlington Branch
Counter staff lied about the terms of rental agreement and failed to respond to any requests. Alternatively also hired vehicle from Enterprise and highly recommend. Professional, courteous staff and superior standard of vehicle. Customer service provided at both pick up and drop off locations was exceptional. Thank you for the option to contact your customer services. Done that and you hide behind clauses and contracts. Why would I bother to log a request if I truely did not believe the information provided to me was correct. Numerous requests to speak with the relevant branch gone unanswered. Having since read a number of other customer reviews it seems I am not the only customer who has been scammed by your staff. Recommend potential customers go to Enterprise for superior vehicles and customer service.
Had a hire car for 3 days. Filled the petrol tank to the brim before handing it back yet europcar have stolen £24.19 then 10 days later £14.11 out of my bank by claiming there was ‘fuel missing’? I took a photo of the fuel gauge (full) when I handed the car back but my emails are being ignored and these thieves are helping themselves to my bank account whenever they feel like. DO NOT DEAL WITH THIS COMPANY.
I hired a car through easyjet at the cost of £244 and thus included premium insurance. When I went to pick car up from Glasgow Airport branch I was scammed from the minute I walked through the door. The young chap with a beard didn't even want to see my car hire voucher as he said he had it on his computer. Asked what car I drove normally I said an automatic as I have rhymathoid arthritis but for a week I would only need a manual which I had booked. Told me he would give me an automatic at no extra cost as I had a disability also said my daughter could be an additional driver in case I wasn't able to drive while I was visiting family. I did sign a form after he said it was a holding deposit which would all be returned after I dropped car off( they took £903 out my account). He folded up paper and put into envelope I made a point in say you haven't charged me any extra have you as my reading eyesight isn't good. Reply not at all madam. Enjoy your stay, dropped car off flowing Monday 14th Oct . Next day I found out they had taken out £653 out of my account for upgrade, young driver addition my daughter is 25. I have complained and told that because I signed it's my fault. They have scammed me out of this money by playing on my disability and poor reading eyesight. So I have just paid £900 for a hire car for a week which is absolutely terrifying. I could have got taxis everywhere cheaper than this. It is shocking what people are prepared to do to vulnerable people who are honest and hardworking. Glasgow branch seems to be good at doing this. I will never use or recommend them ever again. If I don't get my money back I will contact watchdog and the ombudsman. Playing on someone's disability is shocking. If I could I would give them zero stars
claiming of a missing charge cable. Glasgow Airports branch claimed that I had lost a charging cable from the vehicle I had rented from them, Their proof? Rather blurry pictures of the boot...What they failed to disclose to me at the start was that the vehicle was a plug in hybrid and the cable would would be in X location within the vehicle. Come to returning the vehicle at the end of the agreement and carrying out a final check to make sure no belongings are missing I find the charge cable under the boot floor. now 2 months later they want to charge me £400 for a missing cable because their team there cannot be bothered to fully check over a vehicle. A complaint has already been raised so who knows...
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