Review Time
They charged me for damage I didn't do. When I returned my rental, they said damage that had been highlighted by them was not in the system but don't worry I won't be charged. What a joke. I was never informed of the charge before hand, it just appeared on my credit card since someone mistyped my email address. When I argued the point, I was told it would take 5 working days to investigate to confirm. It took well over a month. During this time I was told it was resolved, with no details so I called them and they were still investigating. Then not to call we contact you asap. After a month and many, many emails and calls, I was told I was getting a refund in 3 to 10 days. Then I wasn't. Then it would take 3 to 21 days.When I asked then to cover the interest their error had charged to my credit card, I was told no. It's not possible. Followed by how they offer excellent customer service.This company doesn't know their a*@ehole from their elbow. Avoid.
When they delivered the car I was happy. The entire time having the hire car went well. The problem is getting this collected. I was told they would be at my home 6pm and would call 15 mins before hand. No call happened no show either.I called and called. Then I got a text the following day telling me they would be here in 15 mins. 90mins later then it changed. They can't come and pick it up. But an email came to me telling me after it's gone off hire I'm totally responsible for it and I'd be charged. I had already told them on the day it came off hire that I had a death in the family and they didn't seem to care. Now it's the weekend it's still here. No idea when they are even coming to collect. Dealing with the solicitors after my crash was hell as they arranged this and now I have problems getting the car back. Shame it's a really nice car they provided me after the crash but as for the service getting it back to them is rather dire. If there is a next time I know I won't be back.
Shocking service from the Fareham branch - email 1 hour before they close the day before my booking to tell me that can’t verify my address - shock horror I have lived at the same address for 3 years and it seems to have been good enough for DVLA and all my financial commitments for that time without a problem - europcar quick to take your money but customer service is absolutely the worst - would never recommend this company and I have been renting vehicles from other providers for years - recommend you stay well clear!
We reserved a car at Edinburgh airport a couple of weeks ago. On arrival we were told by the rental agent that the car reservation had been made on a non-UK website and therefore we had no CDW cover. He quoted £29/day to have cover added. Subsequently, I checked the reservation and found it had been made on Expedia.co.uk, and standard CDW cover was included.
Great pick up with Rosa at Valencia airport, poor drop off experience at Madrid airport. We were charged €71 to fill up 19 litres of fuel as we couldn't find a petrol station on the road from where we were to Madrid airport. That equates to €3.74 per litre when the terms and conditions state a refuelling service charge of 65p (GBP) over the price per litre at the petrol station. So we were charged about £20 more than we should have been!
1 hour 20 minute wait to pick up the car at Pisa airport on 26/09/24. They have 8 desks and only one was manned. No apologies, no offer of a minimal discount or an upgrade nothing. There was some karma as people were giving up and going to other desks and we are getting married in Italy next year and will be telling our 100+ guests who will need to rent cars to avoid Europe car at all costs.
Terrible terrible service. Whilst waiting in the office, my first clue was someone else being told their hire had been cancelled without any notice to them. That customer was not happy. My turn, I am told that hire has been declined but could not tell me why. I am now 30 miles from home with no mode of transport. I explained that I had followed every instruction from them a week prior to hire, so why am I now being declined whilst stood at the desk. Just got told they couldn’t hire me a vehicle. I would never use this company ever again after this experience. Quick enough to take my money at the booking stage but I have to wait up to 28 days for the refund. Do your checks prior to the hire date to avoid angry customers at the desk!!! Joke of a company.
I had my booking for hiring a van cancelled by Europcar the day after I made an on line booking. I phoned to ask why and they replied that they had run out of vans. I asked why they took the booking in the 1st place as on-line prices generally go up towards the weekend and their action has prevented me from booking with another company at a reasonable price.The reply was ‘ company policy’ and I was encouraged to offer feedback which is what I am doing. No real apology and I would have thought it fundamental for a booking service to have the vans available at time of booking. I shall not be ‘pestering’ them for custom again!
Claim your business profile now and gain access to all features and respond to customer reviews.
Europe's #1 car hire company, offering great prices, great deals and great service. With a large fleet of luxury, fun and standard cars and a wide range of vans, you're sure to get the vehicle that meets your every need. Book direct for our best price guaranteed.
peachypeachworld.com
octatech.io
chiclody.com
centuryss.com
investdiva.com
recoverycoachacademy.co.uk
us.valenciatheaterseating.com
arcticcheats.wtf
foodpanda.ph
nature-love.de
