Review Time
I recently rented a car for four days from Europcar in Wallisdown, Bournemouth, and overall, I had a positive experience. The car was perfect—a brand-new vehicle with no damages, and it drove smoothly and safely throughout my trip, which I really appreciated.The standout moment was the excellent customer service I received from Bala. He was polite, helpful, and went out of his way to ensure I felt comfortable, which greatly improved my experience.However, my initial interaction with the receptionist could have been better. She was quite serious and not as welcoming as I had hoped. When she explained the basic insurance, emphasizing the potential £1600 liability, I felt quite uneasy. Despite being an experienced driver, her approach made me second-guess my own abilities and feel less confident about taking the car, which I found discouraging.Additionally, I wasn’t informed in advance about the £250 hold that would be placed on my card, which I only found out when I arrived to collect the vehicle. While I completely understand the reason for it, being notified beforehand would have been helpful.That said, the overall experience turned out well, thanks largely to Bala’s professionalism and the excellent condition of the vehicle. I’d recommend Europcar and hope that future interactions can be a bit more welcoming and transparent.
Rented a car which broke down.The AA restarted the car, after a two-hour delay.I had just filled the car with petrol.The AA advised me not to stop again as they weren't confident the problem was resolved. So, I returned the car with the tank 85% full. I explained this to Europcar Kings X.Europcar wouldn't offer any discount for the problem; and they subsequently charged me for filling the car with fuel.My experience is that this is a business that is very keen to remind customers of their responsibilities, but less keen on acknowledging their own dismal performance.It wouldn't surprise me if KW24 LYV was put back on the road without anyone establishing why it failed to start.Shoddy. Beware.
I booked a car from Europcar Bristol Airport online on 12.04, as I needed a car short-term while sorting out transport. The full amount for the car was paid prior.There were no concerns, until they did an address check. I have been at the address since August 2023, and it is on my UK license which I presented. Following a check I was told they could not rent the car following address check. Although it still makes little sense, it would've been fine if they did this before I paid the £350 online, and traveling all the way from Wales per bus to get the car.
One of the worst, rubbish and disgusting company. I have booked a luton van and tried to pay online, on call and not possible. Later discovered not available anymore. Then, tried to hire a van and spending a hour on thr phone with a useless girl and suddenly she hanging off the phone. Tried to call later to found out if was booked but not.Then tried to book it over the phone with someone else and same problem could not pay, because of their rubbish system.Told to try again online, but same, theirs rubbish system didn't work, even talking with my bank which confirms my approval of transactions in few occasions, but Europcar system "stinks ".Second day call again to check the confirmation but again useless employee Tanya, who couldn't find my booking, and weird asking for my private number plate to check the booking. She pretending do not find it even provide, name, address, email...nothing to be found by useless Tanya.Annoyed, I hang off and called again after 30 minutes, and surprisingly a mate find it in 1 minute but SURPRISINGLY the price was different and higher . From £118 to £180, and my quote was not founded anymore and even allowed to upload.SHAME, DISGUSTING COMPANY WHO TRIED TO CHEAT
I arrived at Norwich airport to pick up a hire van. Manager was aggressive when I arrived because I arrived at the desk early. Her manner was awful. then I was dealt with kindly by an employee only to be informed that the van was not ready. I have been waiting for 25 minutes( rental time paid for) but still no van. New girl at desk incapable of dealing with enquiry as to when van will be available. Very poor service. Meanwhile I am paying to sit and wait and will be missing appointments
Absolutely terrible company! Avoid at all costs!Booked with them thinking they were a reputable company as my wife was travelling alone with our 4 kids, so I wanted a no-hassle experience for them....well how wrong was I! Their agents at the airport counter were extremely rude, pushy and disingenuous with my wife, and she ended up paying £500 for comprehensive insurance which she didnt want, the car they gave us had a worse NCAP safety rating than the car advertised, which i understand to an extent they cant guarantee what car you get, but we made a simple request, she was staying nearby and the rental was for 26 days during low season, so presumably the advertised car would come back into availability during that period, could they give us a call so we could pop in and swap the cars, well it was as if I was asking them to sacrifice their only child, no one would give a straight answer, lots of ummming and arrring, lying to us about not knowing when cars would come back. Left the kiosk asking them to call us when they know more, not only did they not call us it took 3 days for their customer services team to even acknowledge our email, saying they couldnt look into our complaint until the rental period was over!! What a load of garbage... Seriously, save your money, or go to Hertz, Sixt or Avis....
Giving the Worthing branch a 1 star is too much. We were regular customers but no more. The customer service is terrible, apart from when Pat is on, she is amazing. They constantly change the time of your pick up (which is always hours after you need it), change the size of your van without informing you first which then costs more in fuel, over charge you on the mileage due to a staff member taking the mileage down wrong oh and giving you a van with no water in the coolant so you end up breaking down on the M23 with your young child! Oh and the latest, the branch manager cancelling your order at 4pm on a Friday because I said the customer service I had received was disgusting so I was accused of being abussive (that being the reason the branch manager cancelled it) even though Pat (staff member) did not think I had been oh and then after Pat spoke to the branch manager she changed her mind saying she didn’t mean abussive but still cancelled my booking!Don’t worry though you didn’t ruin my weekend, I was able to get another van elsewhere who offered exceptional service.I have already reached out to their customer service team with x2 complaints about our local branch and the response I had back from them was as follows:‘Having reviewed this matter, I would like to sincerely apologise that you were dissatisfied with the service provided to you. Upon investigating with the branch, we would not be in a position to provide any compensation.’They clearly do not understand at all, It’s not about compensation, it’s about the customer service we received and the fact their branch manager told me I was being ‘abussive’ in what comes across as a reason for her to justify cancelling my booking and then retracted that statement to her staff member (Pat) so clearly she admitted that statement she accused me of was not true but yet they think that is acceptable. WOW
Visited the Wolverhampton branch last week after my son arranged for my appointment from looking online. Great selection of new cars, but the price varied a lot more than advertised online and ended up costing me double for 2 days hire!
I have hired cars and vans from Europcar many times before and the last one was only 3-4 months ago . I again made a booking with them and received an email to upload my passport ,driving licence and take a selfie to complete check-in online . And shortly after that received another e mail as my checking completed and documents have been validated. When I went to office in Glasgow Lancefield Quay a gentleman call Sam asked my address details and asked my driving licence then said ohhh we did a soft credit search and we are not able to hire you a car . And then he advised me to speak customer service to explain situation and then I called them and the person I spoke on the phone diverted my call to a manager - I then find out he is the manager for their airport branch and he spoke to me on the phone and then he spoke to his colleague on the desk and speaker was on and I was able to hear . Once he started to be rude then his colleague put the speaker off !! Then I left the place with big disappointment as never had this before anywhere !!! So be careful before booking a car with them as they can confirm your booking online but once you arrive their office then they can say sorry we can't hire you a car !!! Doesn't matter you come from abroad and have important meetings, important events ,plans etc !!! All they care to cheat !!! I would never ever go with that company again !!! That's scam !!!
Europcar has got to be the WORSE company for booking ANY rental vehicle staffed by useless morons. I booked online for a vehicle, received email confirmation of booking, then received ANOTHER email confirmation the vehicle was ready for collection. The very next morning just before I was leaving to collect the car I get a phone call from a complete and utter moron who say they have no vehicles for a whole week and would I like to rebook for the following week. I said no, because I had made arrangements with my team to travel in the booked vehicle and now we were going to have to cancel our journey. "Sorry sir, no vehicles goodbye" was the response.3 days later I'm STILL waiting for a refund - bunch of cretins!
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