Review Time
I have had a very bad experience with Europcar.I booked a Car via third party Called Economy bookings.I received car rental voucher which clearly stated that the basic insurance was included.When i attended the Manchester Airport Europcar branch I was told by them that there is no basic insurance included and i would have to buy one.On speaking to Economy bookings they wanted to speak to Europcar Representative , who was very dismissive when he spoke to Economy bookings representative, not only clearly declined their input but he was affirmative that their is no insurance on the price i have already paid.I had to pay extra to buy the insurance.On my rental it stated as Selection protect as an extra when I eventually bought it than.On returning the car, they found some sprinkles from a clothing,on the interior Suede of the car seats and they sent me a separate invoice to clean that, which I found really uncalled for.So now i did pay extra for selection protect which was sold to me as basic insurance and also i have been sent another invoice for the carwash.Price of £172.84 for a clean which was outrageous.I have been back and forth both with Europcar and Economy bookings and had no joy in achieving anything.Following your generic response to my review:I have already a number of times flagged with customer service , the reason i came up on Trustpilot was dissatisfaction and disappointment to the overall service I received from Poor coordination on the desk to invoice generated for me.
This is the second time I have had an issue with Europcar in a month. After paying £150 via Autocar to rent a car from Malaga for 3 days, I was then charged a further 150 euros for the 'basic rental' fee by Europcar as well as 50 euro for an airport fee, another charge for the car being electric (even though I didn't book electric), they then said that insurance was 37 Euro a day but didn't mention tax on top and basically it has cost me at least £350 to rent a banged up crap car for 3.5 days which was insane. Completely scam.
Changed my review from 4 starts to 1 Europcar Victoria. TAKE A VIDEO OF THE CAR WHEN YOU DROP IT OFF. When I picked the car up, lots of marks over the car as it was not clean and I found one big scratch which i took a photo of. I dropped the car off in the evening and did not take a video when I dropped it off as there was no new damage (what a fool i was). I got an invoice for the starch and a dent over a week later. Either someone over night bumped into my car or the following person dented it 😡
I have to agree with the negative reviews on here. Staff at the Woodford Green branch were very friendly and helpful however I have been charged £102 after returning the car. Tried calling Customer Service but they pretended they didn’t know anything about the extra charge even though I provided evidence via email. I can’t afford to lose £102 so if anyone reading this also can’t afford to lose money then use another car hire firm.UPDATE: Europcar contacted me after I had made several contacts with them to say the £102 had been charged in error, as they had me down as a no show - how on earth is that possible? Thank you to Europcar for sorting this relatively quickly but I would still be extremely nervous about renting from them again.
Hired car at Stansted. On arrival, was upselled a higher premium at no extra cost. Constant chatter by salesman with documents written under the counter assuring us that this is ALL free. No opportunity to peruse documents which were placed on counter with his hand on it, asking us to sign here and here. Quickly hustled out to car "to get us on our way" where we were told our car had been upgraded at no extra cost. Was told all money to be returned on return of car if undamaged. Upselling at its worse. Rapid conversation on tired people who have flown extensive hours, making connections with customers stating love to go to Australia I have family there, this is all free making him look such a great bloke, I'm going to upgrade your car, taking our original contract stating we/he don't need it. 2 attempts to take money from our account with no contact on why. DO NOT touch this company.
In response to my previous review of Europcar they gave me their standard response/ solution "please contact our service department".They simply ignore that I am talking by phone and email for now 4 Months to their "service department bureauocracy".In fact that department act as a defence to providing any service at all! We have to stop this.I am sure their response automat will again "advise me to contact their service department".What a company! Can this be stopped!!Please look at the response by Europcar. It's as expected and presume a robot response.No possibility to talk with real persons with a mandate to really be of help.Asking for a supervisor is also useless..
Rented a car online. Picked it up at Edinburgh airport. The young man at the pick-up desk was polite. He offered full insurance, but I refused because I had insurance from the bank that issued my card. However, he insisted on buying Road Assistance Express. I agreed. It cost me 104,76 pounds( 9,17 per/day). Three hours later, on a very narrow road, we hit a rock with the left front wheel. The tire was punctured and flat. Of course, there was no spare wheel - a big hello to Mercedes-Benz with its B200! I called 0800 0280999, which was listed where I was looking for a spare wheel. It turned out this was impossible from my US phone! As it turned out later, the company's website listed a different number for non-UK phones - 0116 247 3228. However, this number was not listed in the agreement or anywhere in the car. This is simply outrageous! In the end, I got through. Explained the situation. It took almost a one hour(!) - endless waits on hold, interruptions, stupid offers to rate their work.... finally I was told that help was on its way. This was around 4:00 PM 17 September. NO ONE CAME OR EVEN CALLED before sunset at 7:20PM! I had to find a mobile tire repair shop and resolve the issues for 230 pounds. I am writing this the next day at noon. No one has called yet. This is a real EXPRESS service from EuropCar
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