Review Time
Didn’t deliver the day it should have been delivered.It was delivered today and the driver didn’t even knock on the door just left it on the door step.This is the worse delivery company, if I could I would give them no stars.2nd parcel just delivered there was 1knock on the door and again parcel left on door step before I could answer the door.
I placed an order with a retailer who decided to send my parcel with Evri. Evri had received my parcel 24hrs before letting me know that they had it. When they did let me know they said I would receive it the next day by 2.30.I am disabled and they know it. They did not turn up yesterday as promised. They turned up this morning with no notification, one thump on the front door and by the time I got there they had dumped my parcel on the front step where I couldn't easily pick it up and I saw the van leave. It took me 25 minutes to pick up the parcel from the step. They do know to give me time to get to the door, so what went wrong today? I can only think the driver needed his bacon butty, they obviously didn't care about me. Please be aware of this company, Hermes by any other name is still as bad!
If there was 0 star that is what I would give them, they deliver to other people's address or just return the parcel to sender without attempting delivery. I hate when companies use them to deliver goods especially when charging the customer.
Well obviously the delivery driver could not read. Got to my address, took a photo of my front door from my neighbour's garden. The notice on my front door (which the everi delivery driver took a photo of). Says where my Everi safe place is. Totally ignored it and left with my parcel still in his hand. The last Everi delivery driver i had could read, because he put my last delivery in my Everi safe place, and took a picture. Obviously this last Everi driver could not READ.
Well obviously the delivery driver could not read. Got to my address, took a photo of my front door from my neighbour's garden. The notice on my front door (which the everi delivery driver took a photo of). Says where my Everi safe place is. Totally ignored it and left with my parcel still in his hand. The last Everi delivery driver i had could read, because he put my last delivery in my Everi safe place, and took a picture. Obviously this last Everi driver could not READ.
We get numerous parcels from Evri and never had cause to complain until I took delivery of a parcel I had paid for and insured of vintage family china. When the sturdy and heavily bubble wrapped box marked fragile arrived it looked very squashed, it had clearly been manhandled as a layer of china was smashed into smithereens. I lodged this via a Chatbot and was told I would receive a reply in 24 hours. Yes I did but “Sophie” from customer service keeps asking if my package has arrived yet. Or if I have asked neighbours!! Have repeatedly followed this up asking how to progress the claim but days later am still asked if it’s arrived! Am beginning to get very very annoyed at these mindless follow ups. Adds insult to injury for vintage pieces annihilated by mishandling. If anyone is out there from Evri who is not an automaton please deal with this H00FRA0002294705 250507- 030323. All delivery details have been provided repeatedly 2 weeks laterDozens of email chase ups - no reply. No way of making a claim because the request for the relevant documentation not answered. A truly awful service.Have lodged a claim to Barclays for the visa payment which included insurance, which I clearly have not been able to use. Let’s see where that takes us. Considering an approach to the Financial Ombudsmen for the failure to activate the insurance I paid for.Have rarely encountered such bare faced indifference Update 14 JuneThe initial response from Parcelcompare/ evri to my Barclays complaint was to dispute it because the parcel had been delivered. Strange that, when the last word from Evri was that they were “ investigating” the non delivery. Scores of emails asking how to claim for the damage have never received any acknowledgement! Didn’t feel they should be allowed to get away with it so sent all the correspondence to Barclays and pointed out I had paid for a service I never had, ie delivery of a parcel protected in the event it arrived damaged. Eureka! Got a refund of the postage costs today so proves that even if this disgraceful outfit can avoid paying for the damage some recompense is possible. Took some effort but felt this appalling organisation should not receive a penny!
We get numerous parcels from Evri and never had cause to complain until I took delivery of a parcel I had paid for and insured of vintage family china. When the sturdy and heavily bubble wrapped box marked fragile arrived it looked very squashed, it had clearly been manhandled as a layer of china was smashed into smithereens. I lodged this via a Chatbot and was told I would receive a reply in 24 hours. Yes I did but “Sophie” from customer service keeps asking if my package has arrived yet. Or if I have asked neighbours!! Have repeatedly followed this up asking how to progress the claim but days later am still asked if it’s arrived! Am beginning to get very very annoyed at these mindless follow ups. Adds insult to injury for vintage pieces annihilated by mishandling. If anyone is out there from Evri who is not an automaton please deal with this H00FRA0002294705 250507- 030323. All delivery details have been provided repeatedly 2 weeks laterDozens of email chase ups - no reply. No way of making a claim because the request for the relevant documentation not answered. A truly awful service.Have lodged a claim to Barclays for the visa payment which included insurance, which I clearly have not been able to use. Let’s see where that takes us. Considering an approach to the Financial Ombudsmen for the failure to activate the insurance I paid for.Have rarely encountered such bare faced indifference Update 14 JuneThe initial response from Parcelcompare/ evri to my Barclays complaint was to dispute it because the parcel had been delivered. Strange that, when the last word from Evri was that they were “ investigating” the non delivery. Scores of emails asking how to claim for the damage have never received any acknowledgement! Didn’t feel they should be allowed to get away with it so sent all the correspondence to Barclays and pointed out I had paid for a service I never had, ie delivery of a parcel protected in the event it arrived damaged. Eureka! Got a refund of the postage costs today so proves that even if this disgraceful outfit can avoid paying for the damage some recompense is possible. Took some effort but felt this appalling organisation should not receive a penny!
I've ordered 2 items from different suppliers both items have been damaged in delivery in the past month ,you try to contact them by phone and you get pushed from piller to post and then get told to contact the seller, they should take responsibility and talk to you not fob you off,any body using evri hope you have better luck (rubbish)
Not surprised to see Evri only have 1 star. I ordered a gift for son in law for his birthday, which I paid for next day delivery. After 12 days I still haven’t received it and trying to get in contact with a human from Evri to find out why they haven’t delivered my package is like talking to a grass field, all computerised with no one getting back to me after over 10 attempts. This company needs to shut down as it doesn’t care about customers or the service they should provide.
Evri delivered my parcel in a disgraceful condition. The box was crushed, ripped, and dumped in a communal stairwell without knocking or leaving a card. The label even said “Heavy – Handle With Care,” which was clearly ignored.I contacted both the retailer and Evri with photographic evidence, including Evri’s own delivery photo, proving the parcel was left in that condition. Pets at Home later refunded me in full due to Evri’s delivery failure.Evri then responded to my complaint twice claiming the parcel was “still on the way” and that they were working to get it delivered. This was days after it had been left at my door and after I’d already received a refund. They clearly hadn’t read the complaint—or chose not to.Instead of investigating, they sent copy-paste template replies, ignored every fact I provided, and continued updating the tracking with false information. I submitted a formal complaint through Resolver, provided photo evidence, and detailed the entire situation. Still nothing but irrelevant messages and evasion.This isn’t just incompetence. This is a breach of the Consumer Rights Act 2015, which requires delivery services to handle goods with reasonable care and skill. Evri clearly did not.This is not an isolated case. One look at reviews here and on other platforms shows the same themes over and over—damaged parcels, false updates, ignored complaints, and no accountability.Evri failed in every way• Unsafe and negligent delivery• Lied about parcel status• Ignored formal complaint and evidence• Refused to take responsibility• Broke their legal obligations under consumer lawIf you’re reading this while considering using Evri, think very carefully. If they mishandle your delivery, you will be stuck chasing them around in circles while they send automated replies.If Evri or Trustpilot require a parcel number to “verify” this review, I’m happy to provide it privately. But I won’t be posting my 16-digit parcel reference on a public platform.
Claim your business profile now and gain access to all features and respond to customer reviews.
tablet.academy
michaeldconsulting.com
afcultures.com
cleanup.pictures
europa-worldwide.com
ezcustomboxes.com
clickin.in
yoycol.com
halegroves.com
click4electrics.co.uk