Review Time
I've ordered 2 items from different suppliers both items have been damaged in delivery in the past month ,you try to contact them by phone and you get pushed from piller to post and then get told to contact the seller, they should take responsibility and talk to you not fob you off,any body using evri hope you have better luck (rubbish)
Not surprised to see Evri only have 1 star. I ordered a gift for son in law for his birthday, which I paid for next day delivery. After 12 days I still haven’t received it and trying to get in contact with a human from Evri to find out why they haven’t delivered my package is like talking to a grass field, all computerised with no one getting back to me after over 10 attempts. This company needs to shut down as it doesn’t care about customers or the service they should provide.
Evri delivered my parcel in a disgraceful condition. The box was crushed, ripped, and dumped in a communal stairwell without knocking or leaving a card. The label even said “Heavy – Handle With Care,” which was clearly ignored.I contacted both the retailer and Evri with photographic evidence, including Evri’s own delivery photo, proving the parcel was left in that condition. Pets at Home later refunded me in full due to Evri’s delivery failure.Evri then responded to my complaint twice claiming the parcel was “still on the way” and that they were working to get it delivered. This was days after it had been left at my door and after I’d already received a refund. They clearly hadn’t read the complaint—or chose not to.Instead of investigating, they sent copy-paste template replies, ignored every fact I provided, and continued updating the tracking with false information. I submitted a formal complaint through Resolver, provided photo evidence, and detailed the entire situation. Still nothing but irrelevant messages and evasion.This isn’t just incompetence. This is a breach of the Consumer Rights Act 2015, which requires delivery services to handle goods with reasonable care and skill. Evri clearly did not.This is not an isolated case. One look at reviews here and on other platforms shows the same themes over and over—damaged parcels, false updates, ignored complaints, and no accountability.Evri failed in every way• Unsafe and negligent delivery• Lied about parcel status• Ignored formal complaint and evidence• Refused to take responsibility• Broke their legal obligations under consumer lawIf you’re reading this while considering using Evri, think very carefully. If they mishandle your delivery, you will be stuck chasing them around in circles while they send automated replies.If Evri or Trustpilot require a parcel number to “verify” this review, I’m happy to provide it privately. But I won’t be posting my 16-digit parcel reference on a public platform.
I would give zero if there was one, I’ve been waiting for 10 days for Ervi to collect a parcel and return it to easy life however they are incapable of doing this yet their tracker says it’s been collected. I don’t know how this company stays in business and why do companies keep using them for deliveries don’t they realise it’s giving them a bad name .
OMG ! a few months ago I purchased some trainers. It took EVRI 2weeks to get them to me in March 2025 after I paid for next day delivery. Recently I got some some stuff from amazon. The item I purchased came from (CHINA ) i tracked the item all the way from China 6000 miles away .EVRI got their hands on my parcel never to be seen again And the customer service are useless 😑 worst "delivery' company in uk. Its been 4weeks since parcel went missing. And EVRI don't care just keep sending me ridiculous emails 🙄 AS OF TODAY WHEN I PURCHASE ANYTHING FROM AMAZON ETC.IM MAKING SURE EVRI HAVE NOTHING TO DO WITH DELIVERYS. USELESS
I would give zero if there was one, I’ve been waiting for 10 days for Ervi to collect a parcel and return it to easy life however they are incapable of doing this yet their tracker says it’s been collected. I don’t know how this company stays in business and why do companies keep using them for deliveries don’t they realise it’s giving them a bad name .
I really don't know where to start. Evri is such an unreliable parcel delivery company, on 3 occasions i have taken a days holiday for a delivery coming through Evri and each occasion I get the message that the driver wasn't able to deliver the parcels because of BLAH BLAH BLAH BLAH
evri lost my parcel when it was next day delivery, tried to get in contact with them several times and i was ignored 2 weeks later still don’t have my parcel between them and footasylum where i ordered from the whole experience has been so unprofessional and neither have dealt with it
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