Review Time
Poor service! After having a car accident of where we were stopped at a red light, and hit by someone else, they are hard to deal with. After speaking with a different insurance agency that goes through many companies, she said she has heard of several people having issues with them as well. Do not trust them!
Run away from this horrible company! They refuse to cover anything ... tree falls on the house, sucks to be you ... hail, really sucks to be you ... cars damaged, 🤣 (I was literally asked why I would want to fix my car and not just replace it because it's so old ... 2011 w/30k miles, paid off) ... refuse factory parts. They make the claims process is so complicated, convoluted and infuriating so you'll give up on the claim and they won't have to pay out. You'll spend hours on the phone and never get an answer to your questions. They'll raise premiums regularly w/o cause or explanation. They'll treat you like a scum bag.
We are with Farmers for many years. Pay bills on time. One time an oversight late. they send letters like it will be cancelled immediately after getting thousands of dollar insurance money every year. They do not care cos they already got so much. Also, wants 20 dollar late fee. Agent cannot be reached at any time. Customer service answers like Robots
We purchased Farmers home insurance in August to go in effect on the first of September. The policy went in to effect without a problem. I received an e-mail a week or so later regarding doing a home inspection with a few questions like do you want to be notified and do you wish to be present. I responded we did not need to be notified or present. We thought that was the end of the discussion. Last week we received a notification that our policy was being canceled because we did not allow a home inspection. At no time did anyone contact us about an home inspection. I feel they were not totally honest with us. Would highly recommend people look elsewhere for insurance.
Farmers Auto Insurance, did my family wrong. In a TC submitted info the other vehicle involved in TC submitted False Info committing a crime/fraud and Farmers said it doesn’t matter. The drivers was a uninsured 14 year old and Farmers said it ok that the info was false, his mother submitted info that her 39 year old husband was driving. He was not even present at time of accident We have 3 witnesses. But Farmers doesn’t care. Farmers said no injury’s it doesn’t matter. City police, will not take a report if no injuries, you would think the other insured vehicle is going to submit truth and accurate information. Be aware that Famers will not care if you bring this to light with proof. it’s the Law to have Auto insurance so farmers doesn’t care they will always have customers. This is not the American way. Since they accept fraud Farmers is committing a crime as well. If your in an accident and you have no scruples Go ahead people submit false info farmers will not check. I stand by my review and what I say and write is a true fact.
John Del Tatto knows nothing about customer service. I was in two accidents, no fault and yet I was reported on accident bureau as the person who caused these accidents.As a result I am being held ransome by Farmers and the above mentioned person. My auto premium has more than doubled. This man is responsible for this mess yet he refused to talk to me. He has ignored all my messages and e-mails.Public please be aware of Farmers Insurance!!! They are crooks.
Took out Auto and Homeowners Ins., with Farmers. After calling in for a quote on their 800 number. Was pleased with quote on both and cost on both. (what I could afford.) Farmers faxed/mailed bill to Mtg. Co. - Fine. Then (in the mail) comes a hard copy of what I had e-mail signed up for and however, noticed they were adding MORE charge to my Homeowners, more monies, (called Mtg. Co.,found out in the amount of $96.00.) No notice of the amount mentioned in dec page. They when behind my back and charged Mtg.Co./me this extra amount. After making a few visits to the AGENT (here) whom THEY assigned me here in Smyrna, TN., I asked about this. He said, "let me go through your policy and find where this extra amount came from". And he would get my $96, back. He did alright TRY!! He (with out my approval & no amendment), he changed the amount of my coverages to lower amounts!! And when I called 800 number they verified that he did changes. 1st they told me the $96 was for an inspection (never got. NOT TRUE). (Already had to pay member ship fee of $25.) Then too, I was told they don't charge for home inspection. Spent 2 hours on the phone being pass around, the last woman I spent 45 minutes with changed back my limits to the original which I signed on for. Told me, "However, I can not change your deductable back to what it was". Three people at Farmers told me that I would get a refund of the EXTRA Money ($96 that was taken out from Escrow). Come yesterday, I get a refund check in the mail for not even close to the $96, that they owe me. And when I called and spoke to the second person, he said, "your shingles where different then what I had on my house & written in the policy". I TOTALLY BELIEVE & feel I WAS SCAMED BY FARMERS INSURANCE. And I will keep working to get my money back. IF THEY DID THIS TO ME, HOW MANY OTHERS DID THEY PULL THIS SCAM WITH?!!!!!
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In 1928, two men shared a dream of providing a quality insurance product at a reasonable price. In the decades that followed we’ve grown and adapted to meet the changing needs of Americans. But one constant has remained: We have an unwavering commitment to uphold our founding ideals to provide industry-leading products and first-rate services to the customers we’re privileged to serve.
Different Eras, Same Exceptional Service
Farmers not only prides itself on helping you plan wisely for the unexpected, but also on helping restore order when it occurs, so you can keep moving along the road of your life’s plans.
In 1959 a Farmers customer wrote us a letter of surprised gratitude when his car battery was replaced just an hour after it was stolen. A letter from a couple in 2002 wrote that their Farmers agent and Claims Adjuster “were exceptional in their handling of our grief, what we needed to do, and helpful in many other ways.” That same year, when Hurricane Rita struck Beaumont, Texas, Farmers sent 300 agents to assess damages while policy holders were evacuated. Farmers also donated $100,000 for the city’s emergency operations center and two megawatt generators that restored power to Beaumont. Whatever year or decade a disaster occurs, you can count on us to be there for you.
Today, the companies comprising the Farmers Insurance Group of Companies make up one of the country's largest insurers of vehicles, homes and small businesses and provide a wide range of other insurance and financial services products.
Farmers is proud to serve more than 10 million households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 21,000 employees.
The Farmers Exchanges are three reciprocal insurers (Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange) owned by their policyholders, and together with their subsidiaries and affiliates comprise the Farmers Insurance Group of Companies. Farmers Group, Inc. and its subsidiaries, in their capacity as attorneys-in-fact, provide administrative and management services to the Farmers Exchanges.
Our Story
Our story began with the simple goal of insuring the vehicles of rural farmers but as the world changed, so did we. Visit our timeline for a tour through the decades of Farmers.See more
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