Review Time
30 year loyal client with Farmers, 20 of those years with Walt Holley. One small auto claim 5 to 10 years back. My Auto insurance nearly doubled since last year, so I finally shopped rates and found both Auto and Home to be significantly cheaper elsewhere. (I do understand the economics of why insurance rates are going higher, however my recent rate was egregious.) With all that, I still felt bad about canceling with Walt. **When I called to cancel my Auto and Balloon policies, he HUNG UP on me mid-sentence one minute in to the call!**. I was shocked to say the least. I figure, conservatively, I have paid out well over $100,000 to Farmers over the years and have submitted only one $2000 claim years ago. I called Walt Holley back to say I was disappointed and expected more from him professionally after being with him all this time, and he responded with an email saying:“Your request to cancel your policies which was the purpose of your call will be processed. You cant simply call my office and expect me to drop everything and debate . You take no consideration for what's on my agenda for the day. Everything else was irrelevant for which I have better use of the day.” What??? Talk about adding insult to injury. I am still floored.Conclusion: Walt is pleasant right up until the moment he can no longer make money off of you.Note to everyone: Shop your rates. Farmers was dramatically higher than every other Insurance Co I called. I did some research and was told Farmers is “leading the way towards higher rates”. Well I don’t consider that to be a plus for Farmers clients. **My first call to another top-rated company resulted in a 70% savings on my Auto Insurance and a 60% savings on my home.**. In fact my Auto Insurance rate with the new company is less than what I was paying to Farmers 4 years ago, so now I realize I have been overpaying Farmers for years
My son recently bought a 2021 Ford Explorer from this Car Max in Norwood, MA. He traded in his old car and paid the difference off. That was a week ago. The last week has been the week from hell for him. He currently has an expensive paperweight (his car) that he can't drive. Car Max sent the DMV form for his Farmer's Insurance agent to fill out and return to them so he can get a title to the car and get it inspected. Car Max waited a week to let my son know that there was a problem with getting the form completed to send to the state. His Farmers Insurance agent said he would not accept the form that Car Max had sent to him. So, the agent sent Car Max their company form to fill out, which Car Max wouldn't accept. Neither Car Max nor the Farmers Insurance Company Agent will talk to each other to solve the problem. My poor son is stuck in the middle without a car. This is a complete mess and neither Farmers nor Car Max are trying to solve this problem. Someone needs to do something!!!
Can’t get these people to me call back on my claim!!! Don’t get hit by someone with Farmers Insurance. My insurance company has confirmed it was the other drivers fault and I can’t get any response from Farmers. I see they have a 1.4 star rating. I can see why.
Guess what I had in my car until today? An insurance card from Farmers stating I had a policy with them as of 02/03/2023 good maximum a year. Guess when my policy was canceled with them, as I JUST FOUND OUT TODAY (Sept. 2023)? 02/03/2023. Yes, this is a massive adulting fail on my part and I m not proud of it (am also insured with a company other than Farmers/Foremost/AAA as of today). How does this come about your say. Well gather round and I shall tell ye the tale. I move in early 2023 and try to contact AAA, who I initially contacted to get insurance, to advise them of this to update my policy. The AAA rep is after all prominently listed on the Farmers/Foremost portal (when I can get access to it). But he informs me to inform them. Farmers or Foremost? I have no clue, as I once had access to an online portal through farmers, until I got a cryptic message and didn’t. I think it’s been transferred to a Foremost portal (who is Foremost? No one has explained anything), which I accessed once I think?? I manage to log in and inform them of the move. Okey dokey they say. They quote me a slightly higher rate. Righty ho I say. I log out. I print out my shiny new insurance card. I don’t check my bank account which is linked to AutoPay (my fatal error). I just assume all is well. I get a few emails from them saying “Billing documents available” and I go, well alrighty, that is how they tell me they’re doing AutoPay, leastways that’s how it’s always been in the past. I continue my prudent driving habits until I need to share my auto ins card and decide to give pay my old portal friends a visit. Oh no. Oh NO.I call a Farmers lady who tells me I haven’t had insurance since 02/03/23 and Christ, how did I not know? (She didn’t say Christ. She was very friendly and probably only mentally taking the Lord’s name in vain.) I tell her I never got any notices? She says yes you did? I said they all looked like the generic autopay notices. Also what is Foremost? She says they were giving you insurance actually. Farmers is just the name on your card. But you could have logged into both portals. I say you are very nice but actually, no I very much could not. I say I am an adult in 2023 and have tons of things on Autopay. I did not check my bank statement for the roughly $50/month charge. Yes I should have done this. I did not. Adulting fail. However your systems are also BADLY designed. She is clearly preparing to take this to her boss (she cares! she's a darling!) and says, if this were a month or so late I could have done something. But then she starts going on about how she has to Demonstrate that I haven't known and Gather evidence and I'm like, lady you seem nice but I need to go get me some actual insurance. And given I've been derelict for over half a year now, I'm not going to find anything worthwhile from your reputable establishment, so kindly I must take my leave kthxbye.Have I mentioned the charge that caused me to lose insurance back on 02/03/23 (again despite the fact that I also was able to print out a card good 02/03/23 that very day)? THREE. DOLLARS. THAT was the rub and it couldn’t go through on Autopay because Reasons and they sent me a notice about it to my email (I opted into paperless billing like a fool) and it looked just like their notices saying hey we’re doing the Autopay thing and have I mentioned their portal was a nightmare. Anyway I am still ultimately the one responsible to carry auto insurance (which I have consistently done since licensed and driving a vehicle) and had I had an accident, my ignorance here would not have been an excuse. Very much aware of this and not proud. Easily the biggest adulting fault of my 30s, or the second biggest after marrying my ex. (Are you happy, Foremost/Farmers/AAA? You are being compared to beyond execrable ex spousal units. NOT A GOOD LOOK.)So tldr, PLEASE stay away from these people if you a) want to know who you actually are getting your insurance from; b) want a vaguely 21st century billing and payment experience; c) want the space time continuum to make some sort of kind of sense. Again. Not saying this wasn't also a major fail on my part. It absolutely was.Over and out.
I was rear-ended on Sept 2nd by a kid that was too busy on their phone and my car was completely totaled. I didn't have the whole information of the child driver because the car originally belonged and is insured by dad when i gotten the police report weeks later, so i filed through farmers to help me out to go after them like they had done before with my 1st car that was also rear-ended. It took several phone calls, several reminders to get farmers to tow my vehicle literally a month after the accident, took a whole other month for power of attorney title to be correct and sent to me and one last month to finalize the payout of the vehicle because it was still being paid for. All while waiting for 3 months, i couldn't get another car to keep my job, farmers literally jacked mynprice up from 380 to 800, taking my whole paycheck. After everything was settled and that i had canceled my insurance with them because i was just done with their games, they wanna bill me 3k of what i owe on top of a different policy that was never canceled when i asked for it to be canceled because i moved states before the accident. Never again with them.
Getting notifications from Farmers to clean up debris in backyard. But they won’t say What debris!They are sneaky and used Google and sent our agent to say we had to remove a huge tree. It was a liability.That tree has been gone for over 5 yrs!Now they say our vehicles in back yard our a liability and need to pay $40 each to insure. We already have full coverage on 4 other cars and an RV. We also were told a tree/bush is touching the house and it needs to be removed or cut back.My husband has been in 2 car accidents and Farmers is paying very little for life long injuries. We may end up with nothing after paying attorneys. $125,000 gone!His medical bills are over that. But due to both accidents the coverage by the hitters is barely what you need to have.Both cars totaled. We also had to pay back Family Medical leave. And he lost his job. Attorney is getting $44,000. And we have forever bills and injuries.Farmers is rotten .They are pulling out every where.Can’t sue the people who caused accidents because young 20s something with no assets.Farmers is also representing both of other drivers who caused accidents.What are we suppose to do.And we have no idea what debris they want removed.We have 2 months or lose all coverage.But no one will tell us what they are complaining about.How great is that???And we don’t know who will cover us now since so many insurance companies are bailing in Colorado.All government arranged.
Last year, I called in to pay my policy up for the whole year. For some reason, they put me on monthly installments. I HAVE NEVER SIGNED UP FOR MONTHLY INSTALLMENTS. I HAVE ALWAYS PAID MY INSURANCE ONCE A YEAR. So, after I paid for the whole year, I get dinged on my account for an additional monthly payment...it cost me three dollars that they would not give back. So I call again this year to pay my insurance up for the year and again, I've been placed on monthly. No one told me that the discount comes when you pay monthly, not yearly. Like, who does that? So they put me back on monthly so that I could get the discount and just pay the whole year off. I was told that it takes 24 hours for the transfer back to monthly could take place. When I call today, more than 24 hours later, I was told that it takes 48 hours. Oh, and did I mention that the dingbat that changed me to yearly did not tell me about the discount only being applied to the monthlies? So now I'm waiting another day to pay my insurance. Wonder what I'll be told tomorrow. They are absolutely horrible and the only reason I don't change insurance is because the car I drive is being stolen at alarming rate so other insurances are doubling their rates. It's absolutely ridiculous. I hate Farmers. I would absolutely not recommend them to anyone. I wish I could have given them a negative star.
This is the worst insurance company I have EVER dealt with. They are greedy beyond belief and would rather lose a customer for life then adjust their premium costs for a customer that has never made a claim on either our home or auto. They increased our auto insurance $250 a year and our homeowners increased over $350... with never making a claim on anything and no tickets or accidents. When I asked them why the increase they just said Insurance is increasing all over. REALLY? I have cancelled both my home and auto with them and WILL NEVER EVER GO BACK WITH THEM. Buyer beware of this horrible company! They may lure you in on a lower premium up front but then they will smack you down with the next years premium. GOOD BYE FARMERS INSURANCE. Worst insurance company ever!
I just signed my 95 yr old Mom up for a new policy 2 days ago and will be canceling. These people are the most rude and inept I've ever dealt with. I'm so sorry I brought my Mom to this. I should have read reviews. I'm surprised Farmer's remains in business. You will need an outside Public Adjuster to settle every claim with them. From what I've read in so many other claims, these people are Charlatans, worse than Allstate! The ineptitude and rudeness of their customer service in dealing with a new customer is enough to scare me! They also insist you must have a Smart Phone to be able to login to your account. This is very short sighted. Goodbye!
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In 1928, two men shared a dream of providing a quality insurance product at a reasonable price. In the decades that followed we’ve grown and adapted to meet the changing needs of Americans. But one constant has remained: We have an unwavering commitment to uphold our founding ideals to provide industry-leading products and first-rate services to the customers we’re privileged to serve.
Different Eras, Same Exceptional Service
Farmers not only prides itself on helping you plan wisely for the unexpected, but also on helping restore order when it occurs, so you can keep moving along the road of your life’s plans.
In 1959 a Farmers customer wrote us a letter of surprised gratitude when his car battery was replaced just an hour after it was stolen. A letter from a couple in 2002 wrote that their Farmers agent and Claims Adjuster “were exceptional in their handling of our grief, what we needed to do, and helpful in many other ways.” That same year, when Hurricane Rita struck Beaumont, Texas, Farmers sent 300 agents to assess damages while policy holders were evacuated. Farmers also donated $100,000 for the city’s emergency operations center and two megawatt generators that restored power to Beaumont. Whatever year or decade a disaster occurs, you can count on us to be there for you.
Today, the companies comprising the Farmers Insurance Group of Companies make up one of the country's largest insurers of vehicles, homes and small businesses and provide a wide range of other insurance and financial services products.
Farmers is proud to serve more than 10 million households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 21,000 employees.
The Farmers Exchanges are three reciprocal insurers (Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange) owned by their policyholders, and together with their subsidiaries and affiliates comprise the Farmers Insurance Group of Companies. Farmers Group, Inc. and its subsidiaries, in their capacity as attorneys-in-fact, provide administrative and management services to the Farmers Exchanges.
Our Story
Our story began with the simple goal of insuring the vehicles of rural farmers but as the world changed, so did we. Visit our timeline for a tour through the decades of Farmers.See more
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