Review Time
After two months, the funds from our transaction have still not been refunded. Communication has been extremely poor. Emails go unanswered, and there is virtually no transparency about where the money is being held.
We have repeatedly asked for proof that the funds are being kept in a segregated escrow account, but no documentation has been provided.
Customer service is essentially one person who claims to be the manager. We are repeatedly told “the money will be wired today”, yet the wire never arrives and no confirmation is ever sent.
At this point the experience has been extremely frustrating and concerning. Two months without a refund and without clear documentation raises serious questions about how client funds are being handled.
Proceed with caution.
Federa = scam
DO NOT SEND THEM MONEY. As of 2/12/26 they are trying to run an “online fireclosure auction” with properties in Tallahassee, FL which is a true scam. I verified this with the Leon County (Tallahassee) tax collector. Also, i have already reported them to local, state, and federal authorities.
My husband and I attempted to buy a home through a platform in Deland, Florida. Initially, we tried their Service Link, but it indicated the auction was cancelled on January 4th. We then participated in the auction starting January 5th, bidding $200,000 and placing a $10,000 deposit. The next morning, the auction unexpectedly ended a few hours early. We later discovered that the owner had filed for bankruptcy, rendering the auction illegal. Despite this, the platform continues to accept offers on the property, which is against the law. I learned this as I plan to buy the house out of bankruptcy. The platform still allows offers through their app, and when I called, they confirmed I could make an offer, but it could take a while for a response. However, they cannot legally accept any bids. We are still waiting for our $10,000 refund, and it appears to be quite difficult to recover. I also saw another property listed for offers that was sold on 11/15/25, which they cannot legally sell either. I will report this to the local regulatory department and have contacted the owner and their lawyer. I might even consider legal action myself. Services like this should not be allowed to deceive customers.
My husband and I tried to purchase a home through Federa.com in Deland Florida. We tried the Service Link first and it said the auction was cancelled, this was on January 4th. So, we went through the Federa auction which started on January 5th on and we bid $200,000.00 and put down $10,000.00. The next morning on January 6th the auction ended a couple hours early. Well come to find out, the owner of that house filed bankruptcy and Federa was not legally able to even auction that house. It was a fake auction and they are still taking offers today on this house, which is illegal. There is a stay and the house can’t be sold at this time. I found this out because I’m going to try and buy the house out of bankruptcy. Federa will still let you make an offer on the house through their app. I also called and they told me I could make an offer and that it might be a long time before I get an answer on my offer. Legally they can’t accept any offers. My husband and I are still waiting for our refund of $10,000.00 and from what I’m reading, it’s hard to get your money back. I also noticed another house you can make an offer on that was sold on 11/15/25, so they can’t legally sell that house either. I will be sending this information to the Florida Department of Business and Professional Regulation. I also sent this information to the owner of the house I bid on as well as his lawyer. I may hire a lawyer of my own to sue. Companies like this cannot be allowed to continue scamming people.
Refund Processing: Company states it may take up to 30 days to receive deposits back after auction failures, but I have now gone beyond that with nothing but generic chat bot responses. In general, the website is very basic and does not work as well as the county auction site so would NOT recommend using them all.
My experience has been very negative with Federa. I wouldn’t recommend. I made deposits for Bids in AUGUST. I have requested refunds to no avail. I disputed transactions- got 1 removed. Still have one on my bank card for $3090.00. Chat representative says on Dec 3rd that my refund is now pending. It could be 7-10 business days- up to 30days. I am watching my bank. Meanwhile I am piling up finance charge on my card- 4 months worth. PLEASE- FEDERA-GIVE ME MY REFUND ALREADY!
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