filmora.wondershare.net

3.1
3.1 Based on 322 reviews

Wondershare offers Video Software, PDF Tools, PC Utilities for Mac and Win users to convert & edit videos, photos or PDF files, make photo slideshow etc....

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Average Rating

3.1

/
5

322 Reviews

5 Star
46%
4 Star
7%
3 Star
2%
2 Star
5%
1 Star
40%

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Review Time

Barbara Wilson
Request handled!

I made a request for an older version of Filmora. Request was handled promptly and efficiently. Good job!!

5
Date of experience: Jun 14, 2023
Minisaucisson92
Filmora is an exceptional video editing…

Filmora is an exceptional video editing software with a user-friendly interface and powerful editing tools. It not only delivers impressive results but also offers excellent after-sales service. The support team is amazing, promptly addressing any inquiries or issues. With its extensive features and dedicated support, Filmora is a reliable choice for both beginners and experienced editors.

5
Date of experience: Jun 06, 2023
JuPixGaminG
Software Conflict - Customer Service Support

I have been a fan of Wondershare/Filmora since I first purchased Version 8.5.3 years ago. Recently I was forced to purchase a new desktop computer because of a crash of my old computer. The software transfer of applications to the new computer necessitated I upgrade to Filmora version 12. Consequently I could not access projects I had in progress under my old Filmora version because of formatting differences in Filmora 12. I contacted Wondershare/Filmora Customer Support to seek their help in resolving my issue. They responded quickly to the problem by providing me with a link to an older version of Filmora which would accommodate the format difference from Filmora 12. Problem solved! I am grateful to Wondershare/Filmora for their quick response and assistance in the resolution of of my problem and I will continue to use their fine prodcts.

5
Date of experience: May 25, 2023
Quincy Carter
I am a middle of the road guy

I am a middle of the road guy. I have trained on iMovie and more complicated programs. This is the nuclear bomb for the Monday night editor. It is intuitive, very easy, and very fast. I am so happy with it, I can't describe it. Of all things I use on my computer, this has to be the best perfected. Congrats to the team. Keep up the great work.

5
Date of experience: May 24, 2023
Woodruff
Filmora is fine in my book and getting…

Filmora is fine in my book and getting better all the time. My only dislike id that when there is a update Filmora goes into a not connecting mode or runs slower than the day before for a day or two. I spent a half day on a 2 minute video because of it.

4
Date of experience: May 22, 2023
Monty Turner
Great service

The service was not slow and a quick time to the problem and the problem was resolved within 2 days. I highly recommend that you use the customer service because they really can help you.

5
Date of experience: May 13, 2023
Refund

I unintendedly subscribed to a service. After a short contact with customer service, they promptly refunded and even apologized! Great service!

5
Date of experience: May 12, 2023
AH97
Customized my inquiry

I have v11 lifetime license. I downloaded version 12 from a pop up window, but didn't notice that it's NOT a free upgrade. Created a project in v12 but was not able to export it without the watermark (was asked to pay to upgrade to v12), and was not able to open my project in v11 either. Thought that my time and effort were wasted. Decided to try to contact customer support and they surprisingly stepped in my shoes. They customized my inquiry and gave me 3 days of access to v12 to be able to finish my project and not pay extra for the upgrade. Really grateful for settling my issue, as it would be taking so much time to start my project from scratch again. Great customer service!

5
Date of experience: May 11, 2023
Dirk Walker
My assistant greg was really patient…

My assistant greg was really patient and a legend, he helped me achieve what I was aiming for and set me in my path. I will never forget greg and his awesomeness. ((Give him a raise))

5
Date of experience: May 10, 2023
Some problems with A.I Copywriting but…

Some problems with A.I Copywriting but immediately resolved thanks to your fast and punctual intervention, now all is well, very valid technical support Thanks bye

5
Date of experience: May 10, 2023

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Business Details

  • Wondershare offers Video Software, PDF Tools, PC Utilities for Mac and Win users to convert & edit videos, photos or PDF files, make photo slideshow etc.

  • language https://filmora.wondershare.com

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