Review Time
I tried to buy a one-month Premium subscription for about $6.67 - nothing much. But when I paid, I was suddenly charged $105.88 instead. That’s a lot more than six bucks.When I requested a refund, I was told it couldn’t be processed “because it belongs to personal reasons.” Which honestly sounds like a formal way of saying, “that’s your problem.”How is it my problem when you charged me over $100 for something that was supposed to cost $6?And it just makes it even worse that this company has been offering incentives for reviews.
I believed I was downloading a free trial, but after installing I discovered I had already been charged for the full product.On top of that, I was asked to make additional, expensive in-app purchases just to use basic features.When I requested a refund, the process was confusing and ultimately denied based on their policy.Overall, a very frustrating and disappointing experience.
Terrible customer service. I called them last year to cancel my subscriptions ( because I forgot I had them, fair, my fault ) I told them I didn't know I was subscribed and had them cancel my subscriptions for me, so I went on my way believing that is what they had done.I then went on to purchase the full version out right on my easy to access google account, to avoid any more forgotten subscriptions.Then a year later I discover that they were still charging me for a subscription! I specifically called them to avoid this, and it feels like support hid this information from me on the phone. I actually feel scammed. I enjoyed the product, that's why I was willing to buy the £80 version. But after calling to cancel they continued to charge me a total of around £130. After trying to explain over emails that the customer support failed me here, I ended up getting canned responses sending me the refund policy over and over.I happily swallowed the cost of my initial forgotten subscriptions because that was my bad. I forgot. But after calling support and them telling me it was all cancelled, that is where it is out of my hands.Honestly to save the headaches and having to deal with the inhuman customer support you should just get Adobe Premier Pro, Final Cut Pro, or even the free DaVinci Resolve.
Not stable (frequent crashes). Annoying ads even with paid version. Extorting money for every remotely decent transition or sticker. Likely won't be using Filmora for much longer, it just frustrates me.
The student verification for Wondershare Filmora did not work and the page failed to load, which forced me to purchase the full license instead. Despite reporting the issue immediately and providing a screenshot of the error, customer support refused to process a refund.
Their website advertises a “Free 7-Day Trial,” but I was charged the full amount immediately upon signing up, without any notice that payment would be taken upfront. I have never seen any company offering 7 day free trial and charging customers upfront like this. Paypal doesn’t help in this case either, so very careful of this SCUM of a company robbing you of your hard earned money.
Their website advertises a “Free 7-Day Trial,” but I was charged the full amount immediately upon signing up, without any notice that payment would be taken upfront. I have never seen any company offering 7 day free trial and charging customers upfront like this. Paypal doesn’t help in this case either, so very careful of this SCUM of a company robbing you of your hard earned money.
I purchased a subscription as it promised the ability to create AI video (I don't need much, a few seconds occasionally for business). After I downloaded and tried the software, I thought 'why not?'Well, I'll tell you why not. The subscription doesn't cover even one AI video creation. Not a single one. Immediately it starts asking for money for "credits" in able to create. So essentially their website lies about what the subscription provides. I requested a refund, but lo and behold it "failed". Avoid this lot of sharks. Spend your money on Bing video generator instead.
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Wondershare offers Video Software, PDF Tools, PC Utilities for Mac and Win users to convert & edit videos, photos or PDF files, make photo slideshow etc.
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