Review Time
this lot are just a bunch of faceless scammers, they offer you a free 7day trial but take a full subscription.i cancelled this straight away and now they wont refund me, they even sent me an email saying sorry your leaving but not saying we are still keeping your money. do yourself a favour and steer clear of this lot, ive also found that there is more hidden charges along the way after you have signed up. its just a big scam to con you out of your own hard earned money... also a lot of these great reviews are fake. steer clear!!!
Not great, don't expect custom service, no replies. You are supposed to be able to transfer from an old machine to a new one. You can no longer obtain older versions - I bought 7.5.0 version, but can't load it, nice and simple works well but no longer downloadable. Loaded ver 7.8.3 as per autobot suggestion, looks ok, not like the new ver 15 which has every option under the sun for video creation etc, but far too complex to use! I bought ver 13 for old machine, that too is far too complex too, tried it and even familiarity of version 7.5.0 failed dismally. One thing to watch is registration code, you can enter it, but never see it again. I had to back to old email to get my 7.5.0 code which autobot said would work on 7.8.3 - it doesn't! I don't want to do much, change resolution, frame rate, wmv to mp4, cut and edit existing videos -delete bits etc. Can't find my ver 13 registration code which would work and support- what support! I shall be buying new video editting software elsewhere, and it won't be the swindlers Applian!
I am updating my review because I finally got a refund. Here is my issue:It took SO much for me to finally get a refund. I also haven't seen the refund yet because they said it takes 15 days- maybe longer. So, we'll see. Make sure you know exactly what youre getting. Their softward purchasing process is super confusing. They are not upfront with the cost. And there is no cost they show you, then you verify. You'll verify, thinking it's monthly or a free subscription, then they charge you $100-$200 like me. It was charged to a card I don't use, so I never saw the charge until a month later. Their customer service is awful. They send you all canned responses and pretty much say "review our policies"Why would I review your policies to look for holes that make you scam people? Why would I waste my time (more than I already have) because you can't do customer service well? That's like saying "Review our policies! I know we told you it was a monthly charge, and that's the button you clicked on, and that's what you verified, but jokes on you because our POLICIES state that we actually can charge you $1000. Ha Ha. Sorry for your loss. But, it's all in our policies." Like, no.... I still think the majority is a scam and they trick peopl ebecause they are not full transparent. There should be a page saying flat out:THIS is what you are buying.THIS is how much it will charge.THIS is what you will get. But they don't. They give you a long breakdown sheet of things the software has, but no price. Then, you contact an AI bot. Then you're sent to a ticking system. THEN, someone that doesn't read what you write will just say "read our policies". Its all very sad and annoying. I used to use filmora years ago and always loved the product. But whatever has happened in recent years is tanking the brand. So if you want to battle AI bots, have none of your questions answered sincerely without gas-lighting you, and take literally forever to finally get someone to READ what happened, then this is the product for you.
Misleading information on the web. It says cross platform but it's not for Mac and android. So I bought it also through mobile as well which should work. But they don't want to refund me the first subscription. That's frankly sad. How can they think they keep customers acting like that since day 1?
I had an annual Filmora subscription automatically renewed. I requested a refund within 14 days, citing my EU statutory right of withdrawal (Directive 2011/83/EU). Wondershare refused, claiming “personal reasons” and pointing to their own refund policy. This ignores EU law, which protects consumers in the Netherlands and across the EU.They are denying legal rights to force customers to pay for unwanted subscriptions. I cannot recommend this company to EU consumers — be aware, your statutory rights may be ignored.
I’ve relied on this software for many years, starting with projects for my graduate portfolio and continuing with content for my current channels. It has remained a useful part of my workflow over time. While it did experience crashes on an older laptop, performance has been much more stable on my desktop. Given that I often work with very large video files, those issues were understandable and not a major concern.
I downloaded Filmora I DID think was great easy to useso I bought a lifetime key (big mistake)Then when I eventually worked out to activate the keyfound out that i can not use the efects etc unless i pay monthly WOW whata con.so all i have is a standard video editor could of got free or cheaer elswere.DO NOT BUY YOU ARE BEING SET UP
A year ago I would've given at least 4 stars.I bought the lifetime version like 4 years ago and was very happy with it. I understand that if you want new fancy effects or AI helpers you need to pay extra nowadays. But what doesn't work at all for me is the fact that you can't even simply cut a video (no effects, filters or anything else) without having to pay for an upgrade, or the result has a huge watermark! An absolute no-go especially since I already paid for this software. If you don't need additional functions you schouldn't be forced to pay for that.
I leave an actual comment super rarely, few times maybe per multiple years, but this is one of those where I am so pissed off that I have to. STAY AWAY. Pure scam, relying on you not reading millions of text all over the place.. They throw you in the face big promos that you can get access to this, and that, and so on..Guess what? You cant even render and export a single video normally. They don't even offer handy payment methods, just 2 technically most popular, maybe 5y ago.I had high hopes and tried to make a nice video for my mother, spend most of the night just to fail. I HATE PLATFORMS LIKE THIS. I even expect an apology now, but I know better they don't even care, they are too busy counting their money and laughing at suckers like me(us).
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Wondershare offers Video Software, PDF Tools, PC Utilities for Mac and Win users to convert & edit videos, photos or PDF files, make photo slideshow etc.
